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Mermaid Suite Hotel

3.0 star property

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Photo gallery for Mermaid Suite Hotel

Exterior
Breakfast area
Triple Room | In-room safe, iron/ironing board, free cots/infant beds, free WiFi
In-room safe, iron/ironing board, free cots/infant beds, free WiFi
In-room safe, iron/ironing board, free cots/infant beds, free WiFi

Reviews

7.4 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Housekeeping

Explore the area

View in a map
3-4 Blenheim Street, London, England, W1S 1LA
  • Place, Oxford Street
    ‪1 min walk‬
  • Place, Bond Street
    ‪1 min walk‬
  • Place, Oxford Circus
    ‪4 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪68 min drive‬

Room options

View all photos for Double Room, 1 Double Bed

In-room safe, iron/ironing board, free cots/infant beds, free WiFi

Double Room, 1 Double Bed

  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Twin Room

Twin Room | In-room safe, iron/ironing board, free cots/infant beds, free WiFi

Twin Room

7.2 out of 10
Good
(11 reviews)
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Triple Room

In-room safe, iron/ironing board, free cots/infant beds, free WiFi

Triple Room

8.4 out of 10
Very good
(8 reviews)
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Quadruple Room

In-room safe, iron/ironing board, free cots/infant beds, free WiFi

Quadruple Room

8.4 out of 10
Very good
(9 reviews)
  • City view
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Family Room (5 Adults)

In-room safe, iron/ironing board, free cots/infant beds, free WiFi

Family Room (5 Adults)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 5
  • 1 Double Bed and 3 Single Beds
  • Free Wi-Fi

View all photos for Family Room (7 Adults)

In-room safe, iron/ironing board, free cots/infant beds, free WiFi

Family Room (7 Adults)

  • Sleeps 7
  • 1 Double Bed and 5 Single Beds
  • Free Wi-Fi

View all photos for Studio (4 Adults)

In-room safe, iron/ironing board, free cots/infant beds, free WiFi

Studio (4 Adults)

  • Sleeps 4
  • 1 Double Bed and 3 Single Beds
  • Free Wi-Fi

View all photos for Double Room

In-room safe, iron/ironing board, free cots/infant beds, free WiFi

Double Room

7.4 out of 10
Good
(10 reviews)
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Single Room

Single Room | In-room safe, iron/ironing board, free cots/infant beds, free WiFi

Single Room

8.8 out of 10
Excellent
(5 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

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About this property

Mermaid Suite Hotel

Along with a restaurant, this smoke-free hotel has a front desk safe and ATM/banking services. WiFi in public areas is free.
Mermaid Suite Hotel offers 32 accommodations with a safe and a hairdryer. Flat-screen televisions are featured in guestrooms.

Bathrooms include a shower and complimentary toiletries. This London hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Our customers tell us they can't get enough of Mermaid Suite Hotel's great location. During your stay, you're just a quick walk from Oxford Street. You'll find features such as free WiFi in public areas and a restaurant.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Amenities include a front desk safe and an ATM
  • Guests have great things to say about the location and the helpful staff
  • Steps from Oxford Street and 11 minutes on foot from Marble Arch
There's a restaurant on site. Public spaces have free WiFi. Mermaid Suite Hotel also features a front desk safe and an ATM.

This 3-star London hotel is smoke free.

Mermaid Suite Hotel has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • A restaurant

Family friendly

  • In-room cot

Conveniences

  • ATM
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle

More

  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 1 PM; check-in end time: 1:00 AM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 9:30 AM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 60 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: GBP 60 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 9:30 AM - 11:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Mermaid Suite Hotel London
Mermaid Suite Hotel
Mermaid Suite London
Mermaid Suite
Mermaid Suite Hotel London, England
Mermaid Suite Hotel Hotel
Mermaid Suite Hotel London
Mermaid Suite Hotel Hotel London

Mermaid Suite Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 174 out of 660 reviews
Rating 8 - Good. 247 out of 660 reviews
Rating 6 - Okay. 134 out of 660 reviews
Rating 4 - Poor. 68 out of 660 reviews
Rating 2 - Terrible. 37 out of 660 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities
Did what it said on the tin. Lovely room, that was clean, tidy and comfortable.
Stayed 1 night in Feb 2026

10/10 Excellent

Eija

Stayed 1 night in Feb 2026

6/10 Okay

PAUL

Travelled with group
Disliked: Amenities
Very average hotel in an extremely expensive area.
Stayed 1 night in Nov 2025

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, amenities
Rooms very spacious and very clean
Stayed 1 night in Jan 2026

6/10 Okay

robin

Stayed 2 nights in Jan 2026

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant welcome and an easy check-in. Room was very comfortable, clean, with all you would need for a short stay. A great location just off Oxford Street, close to Bond Street tube station. Highly recommended for a few nights in Central London.
Stayed 1 night in Jan 2026

4/10 Poor

Ian

Liked: Cleanliness, staff & service
The beds must have been the cheapest mattress ever Only stayed there because the Hotel was in the right spot for the business I had to do ovrtwise the rest of room was fine just the beds
Stayed 1 night in Jan 2026

8/10 Good

Linda, Boynton Beach

Liked: Cleanliness, property conditions & facilities
The room was comfortable and spotlessly clean - BUT it was at the top of many, many stairs! For this Grammy, that made things difficult. Check-in was good and a nice young woman carried my bag when I asked for help. Check out was not so good - I’d been told someone would help with my carry on bag - in reality, a rather grumpy man told me on the phone that I was on my own. I won’t stay again although the location was fabulous!
Stayed 3 nights in Dec 2025

2/10 Terrible

Wee Leong

Disliked: Cleanliness, staff & service, amenities
I checked in today but found the place to be badly maintained, toilet walls were dirty, heater were not working and there is no lift and we were placed on fourth floor. We feedback but your staff were not helpful. The condition of the room was not acceptable and we left. I would like to request for a refund for my booking.
Stayed 5 nights in Nov 2025

10/10 Excellent

damian

Liked: Cleanliness, staff & service, amenities
Very clean room. Staff allowed us to leave lugging on our last day after check out. Friendly staff
Stayed 2 nights in Dec 2025

6/10 Okay

Tim

Disliked: Cleanliness, amenities
Room was okay, bit grubby, could do with updating. Only time saw staff was on booking in.
Stayed 1 night in Dec 2025

4/10 Poor

Elena

Disliked: Staff & service, property conditions & facilities
Terrible set up, having to go to a different street entrance to my room from the so called lobby (a dingy room up a steep set of stairs, entering from a different street door) rude staff (the manager from the so called lobby)
Stayed 6 nights in Nov 2025

10/10 Excellent

Pauline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean hotel shops on doorstep very handy to tube.
Stayed 2 nights in Nov 2025

6/10 Okay

Fred

Stayed 3 nights in Nov 2025

8/10 Good

Sebastian

Travelled with group
Liked: Cleanliness, property conditions & facilities
Location was incredible. Right in the middle of SoHo. You get what you pay for - the room is quite small, the shower is very small, no elevator/lift on site. But overall a great spot
Stayed 2 nights in Nov 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities
Very handy location, perfect for Oxford Street etc. Good price and clean room. Easy check in and out.
Stayed 1 night in Nov 2025

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2025

8/10 Good

NICHOLAS

Excellent little hotel. Staff friendly, room clean and tidy. Ideal location too! Would recommend.
Stayed 1 night in Nov 2025

2/10 Terrible

Alexsandro

.
Stayed 1 night in Nov 2025

6/10 Okay

Bruce

Liked: Cleanliness, staff & service
Did not know we had to navigate all of the skinny stairs. Room was smaller than expected and very hot. Thankfully there was a fan but I just made it okay. It did the trick, but was over priced compared to our other two Marriott airport hotels
Stayed 1 night in Oct 2025

4/10 Poor

Vanette

Liked: Cleanliness
Disliked: Staff & service, amenities
No lamps in room, just bright overhead lights. No lift, many steep stairs. No hand towels. Close to shopping, restaurants. Location great, but pricey for amenities.
Stayed 2 nights in Oct 2025

6/10 Okay

Helen

Travelled with group
Liked: Cleanliness, staff & service
Check in was easy and the gentleman at reception was very friendly. There is a narrow flight of stairs to get to reception. We were able to leave bags in the small reception area as we arrived early. Our room was across the road in another building on the 3rd floor (no lift) Room size was ok but basic. Did have hairdryer and tv but no other extras. Shower was great though. Furnishings tired with knocks and chipped paint around bases. Excellent location and ok for 1 night.
Stayed 1 night in Oct 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

6/10 Okay

Susan

Travelled with group
Liked: Cleanliness, staff & service
Ideal position, being just off Oxford Street, 10 minute walking distance from London Palladium. Bed linen and towels spotlessly clean. Bathroom clean. Beds a bit hard and uncomfortable unfortunately. In general room had everything we needed although in need off some refurbishment. Good value for what we paid in comparison to other hotel prices in that area.
Stayed 1 night in Sep 2025

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, amenities
The hotel is acceptable, and clean. It’s brilliantly positioned and the staff are very friendly and helpful.
Stayed 1 night in Sep 2025