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Palms Hotel & Retreat By Palette LondonĀ Romford

3.0 star property

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Photo gallery for Palms Hotel & Retreat By Palette LondonĀ Romford

Bar (on property)
Accessible Double Room | 1 bedroom, desk, soundproofing, iron/ironing board
Bar (on property)
Front of property
Spa

Popular amenities

  • Room service
  • Spa
  • Air conditioning
  • Breakfast available
  • 24/7 front desk
  • Parking included

Explore the area

Map
Southend Arterial Road, Hornchurch, England, RM11 3UJ
  • Lakeside Shopping Centre
    ā€Ŗ11 min driveā€¬
  • ExCeL Exhibition Centre
    ā€Ŗ24 min driveā€¬
  • O2 Arena
    ā€Ŗ27 min driveā€¬
  • London (LCY-London City)
    ā€Ŗ25 min driveā€¬

Room options

View all photos for Standard Double Room

Standard Double Room | 1 bedroom, desk, soundproofing, iron/ironing board

Standard Double Room

  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

Standard Twin Room | 1 bedroom, desk, soundproofing, iron/ironing board

Standard Twin Room

  • 13 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Double Room

Executive Double Room | View from room

Executive Double Room

  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Accessible Double Room

Accessible Double Room | 1 bedroom, desk, soundproofing, iron/ironing board

Accessible Double Room

  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Bridal Suite

Bridal Suite | 1 bedroom, desk, soundproofing, iron/ironing board

Bridal Suite

  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

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  • Free WiFi
  • Breakfast available
  • Business services
  • Bar
3.6 out of 5, Good, (131)
The price is CHFĀ 72
for 1 room
includes taxes & fees
7 Aug - 8 Aug
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About this property

Palms Hotel & Retreat By Palette LondonĀ Romford

Hotel in Hornchurch with full-service spa and nightclub
Along with a full-service spa, this hotel has a nightclub and conference space. Self parking is free. Additionally, concierge services, dry cleaning and laundry facilities are on-site. Change of towels is available on request
Palms Hotel & Retreat By Palette LondonĀ Romford offers 138 air-conditioned accommodations with coffee/tea makers and a hairdryer. Digital televisions are provided.

Bathrooms include baths or showers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is open daily.
During your stay at Palms Hotel & Retreat By Palette LondonĀ Romford, you'll be close to Upminster Golf Club. You'll find features such as free self-parking, plus a full-service spa and a nightclub.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Full breakfast served daily for a fee
  • Treat yourself with a visit to the full-service spa
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • Just a 3-minute drive from Upminster Golf Club and 11 minutes from Lakeside Shopping Centre
  • Airport shuttle service available for a fee
Palms Hotel & Retreat By Palette LondonĀ Romford offers its guests a full-service spa. Event space at this hotel measures 270 square feet (25 square metres) and includes conference space. An airport shuttle (available 24 hours) is available for a fee. A nightclub, a terrace, and a vending machine are also featured at the business-friendly Palms Hotel & Retreat By Palette LondonĀ Romford. Self parking is free.

Smoking is allowed in designated areas at this 3-star Hornchurch hotel.

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 9:30 AM.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Internet access (surcharge)

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily full breakfast available 7:00 AM to 9:30 AM for a fee: GBP 12.99 for adults and GBP 12.99 for children

Things to do

  • Full-service spa
  • Nightclub

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 270 square feet of conference space
  • Meeting room

Outdoors

  • Outdoor furniture
  • Picnic area
  • Terrace

Full-service spa

  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Thin carpet in room
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 12.99 for adults and from GBP 12.99 for children
  • Airport shuttle fee: GBP 100 per person (one-way)
  • Airport shuttle fee per child: GBP 100 (one-way), (from 2 to 17 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Palms Hotel & Retreat By Palette LondonĀ Romford offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

Property is also known as

Palms Hotel & Retreat By Palette LondonĀ Romford Hotel
Palms Hotel & Retreat By Palette LondonĀ Romford Hornchurch
Palms Hotel & Retreat By Palette LondonĀ Romford Hotel Hornchurch

Palms Hotel & Retreat By Palette LondonĀ Romford Reviews

Reviews

6.6
Rating 10 - Excellent. 12 out of 35 reviews
Rating 8 - Good. 4 out of 35 reviews
Rating 6 - Okay. 8 out of 35 reviews
Rating 4 - Poor. 3 out of 35 reviews
Rating 2 - Terrible. 8 out of 35 reviews

8.2/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Gurlovesandeep

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad experience

The only good thing about this hotel was the check in lady with glasses Waited 1hour for breakfast it never came
Stayed 1 night in Jul 2025

2/10 Terrible

abdul muhammad

Stayed 1 night in Jun 2025

6/10 Okay

Craig

Business traveller
Stayed 3 nights in Jul 2025

10/10 Excellent

Ben

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Woman on the reception was very helpful and friendly.
Stayed 1 night in Jul 2025

10/10 Excellent

Ben

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and tidy
Stayed 2 nights in Jul 2025

2/10 Terrible

Ian

Business traveller
Disliked: Room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Samsud

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
loved it, well priced when other hotels were charging over Ā£200 per night
Stayed 1 night in Jul 2025

2/10 Terrible

Shaun

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The restaurant and bar which were advertised as facilities were closed for renovation with no notice of works. This meant after arriving we were unable to have an evening meal. The nearest pub was 20 mins drive. Breakfast was awful with take away cup, no fruit pastries or yoghurt. Very poor. Cleanliness, awful. Desk had coffee stains, sink had somebody's facial hair and shower curtain was covered in what looked like blue shower gel.
Stayed 1 night in Jul 2025

8/10 Good

Amanda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will stay again

Lovely clean hotel will stay again
Stayed 2 nights in Jun 2025

6/10 Okay

Chris

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The member of staff on the front desk was very rude and not at all helpful. Overall the hotel was fairly clean and perfect for us to stay after watching a gig close by. Breakfast was not great, overpriced for the quality.
Stayed 1 night in Jun 2025

8/10 Good

Bethany

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Under renovation- but very clean hotel

The hotel itself is still under renovation, but the room was clean and well put together. The room did not have any aircon or fan, and we visited when it was very warm and the rooms were so hot. Restaurant not open yet and there is nothing around that is walkable to get food.
Stayed 1 night in Jun 2025

6/10 Okay

Teigan

Travelled with partner
Disliked: Amenities
The room was basic but it was all we needed. The faults were that we had no air con or even a fan and it was extremely warm during the night. In addition we had numerous people talking outside our room at 2am very loudly which meant we didnā€™t get to sleep until after we had asked them to move. Not a bad hotel but not worth Ā£110 a night.
Stayed 1 night in Jun 2025

10/10 Excellent

Jacqueline

Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel.
Stayed 2 nights in Jun 2025

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

4/10 Poor

Denise

Stayed 1 night in Jun 2025

2/10 Terrible

Wessel

Nothing was like they said on website ,no gym ,no restaurant no bar , no spa it was really noisy on the weekend as people only go there for one thing so lack of sleep was there
Stayed 6 nights in Jun 2025

2/10 Terrible

Elliot

Business traveller
Liked: Cleanliness, room comfort
It started off great. I had a 3 night stay and the first 2 nights were good other than not being able to use netflix or anything like that on the telly. But overall a good night sleep. Then along came the Gypsy wedding. All i can say is i got little to no sleep. Had to keep checking on my car as there was no control over the party till after the police came. Doors being kicked hotel getting smashed up. It was definitely by far the worst experience in a hotel ever. And i stay in alot of hotels due to work. So safe to say i will never come back here again which was a shame as the first couple of days were a nice comfortable stay.
Stayed 3 nights in Jun 2025

6/10 Okay

paul

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
They were not able to get a key card for the rooms. So they had to keep letting me into my room . There's was only one person at reception. But had only one person at reception, who was very busy.
Stayed 1 night in Jun 2025

6/10 Okay

Michael

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Suppose to have a garden view and we had an extension to look at three foots away from the room. Someone at 3.20am was on their phone shouting loudly until 6.30am - not nice getting woken up in the early hours of the morning. Our complaint was suppose to be investigated and they were getting back to us - still waiting nearly a week later.
Stayed 2 nights in May 2025

6/10 Okay

Mike

Business traveller
Disliked: Staff & service
Easy to find with ample parking on site and near to the entrance. A wonderful lobby area with the restaurant to the right and checking in immediately to your left. On checking in, I was told that breakfast was not booked with the stay which I queried and then had to prove via the original booking confirmation that it was booked with it. Next issue was the air-con unit. Although it wasn't a hot day, it was very humid which warmed up the room to make it uncomfortable. The unit displayed a message to say control was done centrally and the front desk said they would have someone to sort it out within 30 minutes. This never happened which led to an uncomfortable night's sleep. The room itself was tastefully done with a proper office chair at the desk for once. The shower was fantastic and very invigorating. Breakfast was delicious with everything cooked just right. Overall, this stay should have been close to a 5 star rated stay but too many little issues dragged it down when they could easily have been overcome. I would definitely look to stay here again though knowing how good it could be.
Stayed 1 night in Jun 2025

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort

Mixed. And charged for breakfast when free.

Rooms are decent and refurbished. Communal areas grubby. Charged for 2 breakfasts when the reservation said it was free. We'll see if they refund. Signage around hotel for 2nd floor rooms wasn't clear. Decent breakfast. Rooms were extremely hot and with no fans or a.c
Stayed 1 night in Jun 2025

6/10 Okay

Lucy

Liked: Staff & service
Disliked: Room comfort
Good location for those taking exams at the Romford center, however beds we extremely uncomfortable! Size of rooms were good though compared the prison cell like rooms at the spark Hilton. Another plus was the parking was free too.
Stayed 1 night in May 2025

2/10 Terrible

Belindah

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Lack of communication between hotel.com and the hotel had to pay even aftermaking reservation and payment for all. Slept late trying to figure out the situation and this was terrible experience!
Stayed 1 night in May 2025

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing refurb only down side no air con. But overall amazing
Stayed 2 nights in May 2025

4/10 Poor

Michael

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

Breakfast Gestapo

Clean and bed comfortable. TV did not work and shower water pressure poor. If water pressure cannot be improved suggest separate hand held shower to wash more completely. Worst of all was the breakfast Gestapo... Ridiculous... Breakfast took forever as the poor guy running it was being forced to prove that everyone who booked through people like Hotels.com has a rate that includes bfst.. wanted to frog march me to the front desk... Sort your act out and let this guy focus on customer service
Stayed 1 night in May 2025