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Pan Pacific London

5.0 star property
VIP Access

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Photo gallery for Pan Pacific London

Indoor pool, pool loungers
City view
2 bars/lounges
Ballroom
Fitness facility

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Bar
  • Pet-friendly

Explore the area

View in a map
80 Houndsditch, London, England, EC3A 7AB
  • Place, Tower of London
    ‪11 min walk‬
  • Place, London Bridge
    ‪16 min walk‬
  • Place, Tower Bridge
    ‪17 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪43 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Suite, 2 Bedrooms (Bishopsgate)

Suite, 2 Bedrooms (Bishopsgate) | Hypo-allergenic bedding, down duvets, minibar, in-room safe

Suite, 2 Bedrooms (Bishopsgate)

  • 104 sq m
  • City view
  • Sleeps 5
  • 2 King Beds

View all photos for Premier Room, 1 King Bed

City view

Premier Room, 1 King Bed

9.8 out of 10
Exceptional
(11 reviews)
  • 39 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Double Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Premier Double Room

10.0 out of 10
Exceptional
(2 reviews)
  • 45 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Double Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Deluxe Double Room

10.0 out of 10
Exceptional
(4 reviews)
  • 41 sq m
  • City view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(24 reviews)
  • 37 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, City View

City view

Deluxe Room, City View

9.0 out of 10
Wonderful
(7 reviews)
  • 37 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Executive Room

10.0 out of 10
Exceptional
(3 reviews)
  • 43 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, City View

Executive Room, City View | Hypo-allergenic bedding, down duvets, minibar, in-room safe

Executive Room, City View

10.0 out of 10
Exceptional
(1 review)
  • 43 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, Mobility Accessible

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Executive Room, Mobility Accessible

  • 53 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Pan Pacific)

Suite (Pan Pacific) | City view

Suite (Pan Pacific)

  • 119 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Bishopsgate)

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Suite (Bishopsgate)

  • 63 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, City View (Walbrook)

Room amenity

Suite, City View (Walbrook)

  • 57 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Devonshire)

Designer toiletries, hair dryer, bathrobes, slippers

Suite (Devonshire)

  • 52 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive City View

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Executive City View

  • Sleeps 2

View all photos for Deluxe

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Deluxe

  • Sleeps 2

View all photos for Premier

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Premier

  • Sleeps 2

View all photos for Executive

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Executive

  • Sleeps 2

View all photos for Executive Accessible

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Executive Accessible

  • Sleeps 2

View all photos for Deluxe Double Double

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Deluxe Double Double

  • Sleeps 2

View all photos for Walbrook City View Suite

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Walbrook City View Suite

  • Sleeps 2

View all photos for Devonshire Suite

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Devonshire Suite

  • Sleeps 2

View all photos for Deluxe City View

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Deluxe City View

  • Sleeps 2

View all photos for Bishopsgate Suite

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Bishopsgate Suite

  • Sleeps 2

View all photos for Premier Double Double

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Premier Double Double

  • Sleeps 4

View all photos for Pan Pacific Suite

Bathroom | Designer toiletries, hair dryer, bathrobes, slippers

Pan Pacific Suite

  • Sleeps 4

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About this property

Pan Pacific London

Luxury hotel with full-service spa and bars/lounges
This smoke-free hotel features a full-service spa, an indoor pool and a restaurant. WiFi in public areas is free. Other amenities include 2 bars/lounges, a 24-hour fitness centre and a sauna. Change of towels is available on request
Pan Pacific London offers 237 air-conditioned accommodations with minibars and espresso makers. Each accommodation is individually furnished and decorated. Beds feature down duvets. A pillow menu is available. 55-inch LCD televisions come with premium digital channels. Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an indoor pool, a sauna and a 24-hour fitness centre.

Children aged under 18 years old are not allowed in the swimming pool without adult supervision. Guests aged under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Services include facials, body wraps, body scrubs and body treatments.
Our customers tell us that they can't get enough of the pool at Pan Pacific London. During your stay, you're just a quick walk from Liverpool Street. Enjoy features like free WiFi in public areas, plus 2 bars and a full-service spa. Some of the pet-friendly amenities that this property offers include food and water bowls, pet-sitting services and litter trays.
  • Free WiFi
  • Enjoy Singaporean cuisine while dining at Straits Kitchen
  • English breakfast served weekends for a fee
  • Take a swim in the indoor pool
  • Indulge with massages, body scrubs or body treatments at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • Guests really like the accommodation for the spaciousness, overall comfort and cleanliness
  • Just a 3-minute drive from Tower of London and a few minutes from London Bridge
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls, pet-sitting services and litter trays
Pan Pacific London offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

A 24-hour fitness centre, spa services, and multilingual staff are also featured at the luxury Pan Pacific London.

This 5-star London hotel is smoke free.

For a fee, guests can enjoy a English breakfast on weekends from 7:00 AM and 11:30 AM.
Straits Kitchen – This restaurant specialises in Singaporean cuisine and serves breakfast, lunch and dinner. A children's menu is available.
Ginger Lily Bar & Lounge – This bar only serves light fare. Open daily.
Straits Bar – On-site bar. Open daily.
Late-night fare is available from 24-hour room service.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (GBP 85 per day)

Food and drink

  • Weekend English breakfast available 7:00 AM to 11:30 AM for a fee: GBP 44 per person
  • 2 bars/lounges
  • A restaurant

Restaurants on site

  • Ginger Lily Bar & Lounge
  • Straits Bar
  • Straits Kitchen

Things to do

  • 24-hour gym
  • Full-service spa
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Travel cot

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Pool loungers

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Hand-held showerhead
  • Handrails in stairways (120 centimetre high)
  • High-pile carpet in room
  • Lever door handles
  • Lift (118 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (196 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 19 floors
  • Ballroom
  • Banquet hall
  • Built in 2021
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Heated bathroom floor
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 60.00 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 33 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls, pet-sitting services, litter trays and pet-grooming services are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 80.00 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 44.00 per person
  • Nearby parking fee: GBP 85 per day (3609 ft away)
  • Pet fee: GBP 60.00 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 80.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and high chair
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Pan Pacific London Hotel
Pan Pacific London London
Pan Pacific London Hotel London

Pan Pacific London Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 915 out of 1009 reviews
Rating 8 - Good. 66 out of 1009 reviews
Rating 6 - Okay. 21 out of 1009 reviews
Rating 4 - Poor. 2 out of 1009 reviews
Rating 2 - Terrible. 5 out of 1009 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Neb, miami beach

Stayed 1 night in Jul 2025

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed here for a weekend. Loved the pool! We'll be back
Stayed 3 nights in Jul 2025

10/10 Excellent

Yetunde

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel. The rooms are spacious, clean, and comfortable.
Stayed 5 nights in Jun 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Paradise in London

Another amazing stay in this beautiful, clean and modern luxury hotel in a super convenient location in the centre of London
Stayed 5 nights in Jun 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing, elegant, great service

One of the nicest hotels I’ve ever stayed in
Stayed 3 nights in Jun 2025

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Great place and good food. Would definitely recommend
Stayed 3 nights in Jun 2025

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2025

10/10 Excellent

Justin, Tulsa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel!
Stayed 4 nights in Jun 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Front office team service is excellent.

Staff are professional and engaging especially the front office team and the bellman.
Stayed 2 nights in Jun 2025

10/10 Excellent

Rommel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

10/10 Excellent

Erica, Palmdale

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Pan Pacific is a fabulous hotel. Our Suite was amazing and every detail was taken care of.
Stayed 4 nights in May 2025

6/10 Okay

Ababio

Liked: Cleanliness, amenities, property conditions & facilities
Would have gave it 5 stars , but money did go missing during my stay. Someone who had access to my room definitely took it. It wasn’t a lot of money but that’s besides the point. I let the manager , concierge & security know. I left before the situation was rectified & I was told someone would contact be regarding the matter but no one did. It’s really unfortunate because I stayed there for 2 weeks and spent thousands. Other than that , no complaints. Very nice hotel and friendly staff.
Stayed 2 nights in May 2025

10/10 Excellent

Amy

Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel in the heart of the city; steps from the underground which gets you everywhere quickly. The spa was top notch and the concierge very helpful with assisting us for tours etc. will stay again!
Stayed 4 nights in Jun 2025

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great long weekend stay. Definitely well recommended
Stayed 2 nights in Jun 2025

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Excellent location, services and accommodations. Highly recommend.
Stayed 4 nights in May 2025

10/10 Excellent

Jie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Wendy

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The concierges were very nice and accommodating. The maid service to our room was top notch!
Stayed 4 nights in May 2025

10/10 Excellent

Isabel Fresco

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly and accommodating. Our flight arrived early and they understood that we were exhausted and let us check in early. They were always welcoming and friendly. Our room was always cleaned in a timely manner.
Stayed 6 nights in May 2025

6/10 Okay

Sundeep

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property but staff front desk staff and room service could do with better training.
Stayed 1 night in Apr 2025

10/10 Excellent

Zachary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have stayed at a ton of really wonderful hotels and resorts. The Pan Pacific has taken the cake. Shortly before our arrival, they asked for our children’s ages. There were many touches and details that catered to our kids, who are often overlooked. I would list them, but I feel that would ruin it for future guests. Just know that every aspect of the hotel was wonderful.
Stayed 1 night in May 2025

10/10 Excellent

Fortune

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an amazing stay words cannot explain how amazing this place was to me and my fiance
Stayed 1 night in May 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As with every stay at Pan Pacific, the front and back room staff were phenomenal. We love seeing our friends when we visit. A special shout out to Alex who always makes a fuss over us and makes us feel at home.
Stayed 10 nights in May 2025

10/10 Excellent

Jessica

Stayed 1 night in May 2025

10/10 Excellent

Amira, Glenolden

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
My second stay. I love this hotel. Tried the spa this time. Excellent. The staff are always very friendly and helpful. I love the location. Two blocks from the tube and a lot of restaurants options.
Stayed 3 nights in Mar 2025