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Phoenix Hotel

3.5 star property

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Photo gallery for Phoenix Hotel

Exterior
Restaurant
Reception
1 bedroom, in-room safe, desk, blackout curtains
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Housekeeping
  • Laundry

Explore the area

View in a map
1-8 Kensington Gardens Square, London, England, W2 4BH
  • Place, Hyde Park
    ‪13 min walk‬
  • Place, Kensington High Street
    ‪17 min walk‬
  • Place, Oxford Street
    ‪6 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪29 min drive‬

Room options

View all photos for Standard Single Room (1 Single Bed)

Standard Single Room (1 Single Bed) | 1 bedroom, in-room safe, desk, blackout curtains

Standard Single Room (1 Single Bed)

8.2 out of 10
Very good
(51 reviews)
  • 2 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Triple Room

Standard Triple Room | 1 bedroom, in-room safe, desk, blackout curtains

Standard Triple Room

8.0 out of 10
Very good
(7 reviews)
  • 2 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Exclusive Single Room (Small)

Exclusive Single Room (Small) | 1 bedroom, in-room safe, desk, blackout curtains

Exclusive Single Room (Small)

8.2 out of 10
Very good
(26 reviews)
  • Sleeps 1
  • 1 Double Bed

View all photos for Executive Double Room

Executive Double Room | 1 bedroom, in-room safe, desk, blackout curtains

Executive Double Room

8.4 out of 10
Very good
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Twin Room

Executive Twin Room | 1 bedroom, in-room safe, desk, blackout curtains

Executive Twin Room

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room, 1 Double Bed

1 bedroom, in-room safe, desk, blackout curtains

Standard Double Room, 1 Double Bed

8.8 out of 10
Excellent
(13 reviews)
  • 2 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Twin Room, 2 Single Beds

1 bedroom, in-room safe, desk, blackout curtains

Standard Twin Room, 2 Single Beds

9.0 out of 10
Wonderful
(13 reviews)
  • 2 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Quadruple Room, 1 Bedroom

1 bedroom, in-room safe, desk, blackout curtains

Standard Quadruple Room, 1 Bedroom

7.0 out of 10
Good
(2 reviews)
  • 2 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Single Beds

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About this property

Phoenix Hotel

Victorian hotel with 24-hour front desk and restaurant
A restaurant, a bar/lounge and a snack bar/deli are available at this smoke-free hotel. WiFi in public areas is free. Additionally, coffee/tea in a common area, a meeting room and concierge services are on-site.
Phoenix Hotel offers 125 accommodations with a safe and coffee/tea makers. This London hotel provides complimentary wireless Internet access.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

The great public transport around Phoenix Hotel gets high marks from our customers. During your stay, you're just a quick walk from Kensington Gardens. You'll find features such as free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the location and the helpful staff
  • Within a 15-minute walk of Kensington Gardens and Kensington Palace
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Phoenix Hotel also features tour/ticket assistance, coffee/tea in common area, and concierge services.

This Victorian London hotel is smoke free.

Phoenix Hotel has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station
  • Meeting room

Accessibility

  • Lift

More

  • 6 floors
  • Banquet hall
  • Built in 1854
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 1:30 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, mobile payments and cash
Air conditioning is not provided
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Front desk staff will greet guests on arrival at the property.

Property is also known as

Phoenix Hotel Hotel
Best Western Phoenix Hotel London
Best Western Phoenix London
Hotel Best Western Phoenix
Phoenix Hotel Best Western
Phoenix Hotel London
Phoenix London
Phoenix Hotel London England
Phoenix Hotel London, England
Phoenix Hotel London
Phoenix Hotel Hotel London

Reviews

Phoenix Hotel Reviews

8.8

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 515 out of 1001 reviews
Rating 8 - Good. 381 out of 1001 reviews
Rating 6 - Okay. 80 out of 1001 reviews
Rating 4 - Poor. 14 out of 1001 reviews
Rating 2 - Terrible. 11 out of 1001 reviews

Reviews

10/10 Excellent

Lisa

Stayed 2 nights in Jul 2025

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent and went above and beyond for my mom in a wheelchair.
Stayed 3 nights in Jul 2025

10/10 Excellent

Michael, Medford

Stayed 2 nights in Jul 2025

8/10 Good

Wendy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel staff friendly and helpful. Room size was good. They offer breakfast, which is nice. Convenient location, easy walk to food, shops, Underground station, and other nearby places. The only thing I didn’t like, was the room didn’t have A/C. It was very hot and stuffy. They do have standing fans in the room, and with the windows open, it cools off enough at night.
Stayed 4 nights in Jul 2025

8/10 Good

Roberta

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location for easy access to tube etc. Really clean and comfortable. Breakfast is fine if you like continental, good choice and nice fresh pastries etc. Very peculiar that you cannot get any normal terrestrial channels on tv. And the room is incredibly hot in summer and no air con. Acknowledge that there was a heat wave when we were there but because you can’t open the window wide, the heat was insane. Otherwise, lovely place to stay with very efficient and polite staff.
Stayed 2 nights in Jul 2025

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel.

Nice hotel, convenient, quiet location. I stayed in a single room, fairly small but clean and everything I required. Good value for London.
Stayed 1 night in Jun 2025

10/10 Excellent

Phoebe

Stayed 1 night in Jun 2025

10/10 Excellent

Vijay

Stayed 2 nights in Jun 2025

10/10 Excellent

Rita

Liked: Cleanliness, amenities, property conditions & facilities
Comfortable room. Great location. Friendly staff.
Stayed 9 nights in May 2025

10/10 Excellent

Cassie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing and Wonderful.

The room, service, Breakfast and people were ALL lovely. I would for sure love to stay at the Phoenix on my next visit to London.:0 Thank you!
Stayed 2 nights in May 2025

10/10 Excellent

Howard

Stayed 3 nights in May 2025

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved it!

The staff, location and updated rooms are wonderful! this is my second time here and i’ll be back! The breakfast is quite good too.
Stayed 3 nights in Apr 2025

10/10 Excellent

Alexandria

Liked: Cleanliness, staff & service, property conditions & facilities
Great safe area for a solo traveler. The room was a great size. There was no AC but the weather was incredible so I just needed the fan. I loved the breakfast. Lots of options. You can easily stow your luggage until check in. You are right down the street from bayswater and Queensway underground. Super great area. Lots of restaurant options around. I really enjoyed my stay here.
Stayed 4 nights in Apr 2025

10/10 Excellent

Aleta Scott

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 2 nights in Apr 2025

8/10 Good

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and very convenient.
Stayed 3 nights in Apr 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Colleen

Liked: Cleanliness
Nice place! Great location ! I wish there was potable water in the rooms!
Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

6/10 Okay

Navdeep

Liked: Staff & service
Great location
Stayed 1 night in Mar 2025

10/10 Excellent

Juanita, Antioch

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast, excellent customer service ☺️
Stayed 3 nights in Mar 2025

8/10 Good

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location a short walk to trains. The room was very small with no air conditioning and a small heater that did not ever go on. A desk fan was provided along with bath gel and shampoo. There was also a window that could be opened for fresh air. Staff was friendly.
Stayed 2 nights in Mar 2025

10/10 Excellent

Maria

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located in one of the best areas in London to stay at, very convenient as it is close to an underground station, next to restaurants, shops, supermarkets, bakeries, pubs. The staff was very friendly and helpful!
Stayed 2 nights in Feb 2025

8/10 Good

Fabien, Pasadena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small room but an excellent value given the convenient location. Nice breakfast.
Stayed 2 nights in Mar 2025

8/10 Good

Verified traveller

Stayed 4 nights in Mar 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025