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Kensington Gardens Hotel

3.5 star property

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Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Free WiFi

Explore the area

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15 Prince of Wales Terrace, London, England, W85PQ
  • Place, Kensington High Street
    ‪1 min walk‬
  • Place, Kensington Gardens
    ‪1 min walk‬
  • Place, Kensington Palace
    ‪6 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪33 min drive‬

Room options

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About this property

Kensington Gardens Hotel

Victorian hotel with free breakfast and 24-hour front desk
This smoke-free hotel features concierge services, a 24-hour front desk and express check-out. Free self-service breakfast and free WiFi in public areas are also provided. Housekeeping is available on request.
Kensington Gardens Hotel offers 40 accommodations with designer toiletries and a hairdryer. Each accommodation is individually furnished. 32-inch flat-screen televisions come with cable channels. Bathrooms include baths or showers and complimentary toiletries. Cots/infant beds (complimentary) are also available. Housekeeping is provided on request.
The free breakfast at Kensington Gardens Hotel gets high marks from our customers. During your stay, you're just a quick walk from Kensington High Street. Free WiFi in public areas and concierge services are available.
  • Free self-service breakfast served daily
  • Free Wi-Fi in some public areas
  • Services include a concierge and a virtual front desk
  • Guests have great things to say about the location and the breakfast
  • Steps from Kensington High Street and Kensington Gardens
Free breakfast is served daily. Public spaces have free WiFi. Kensington Gardens Hotel also features concierge services, express check-out, and a lift. A complete renovation of Kensington Gardens Hotel was completed in January 2020.

This Victorian London hotel is smoke free.

Guests are served a free self-service breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free self-serve breakfast available 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Family friendly

  • In-room cot
  • Mini-fridge

Conveniences

  • 24-hour front desk

Guest services

  • Concierge services
  • Housekeeping (on request)

Accessibility

  • Lift

More

  • Renovated entire property - January 2020
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Mini-fridge
  • Tea bags/instant coffee

More

  • Heating
  • Individual furnishings
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and an access code; front desk staff will greet guests on arrival at the property
You will be asked to provide the property with a copy of your government-issued photo ID after booking
A virtual front desk provides assistance to guests
Guests are recommended to download the property's Sonder mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Access code, staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Cleaning/housekeeping/linen are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information and an access code. Front desk staff will greet guests on arrival at the property. A virtual front desk provides assistance to guests. Guests are recommended to download the property's Sonder mobile app before check-in.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Reviews

Kensington Gardens Hotel Reviews

8.2

Very good

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 106 out of 245 reviews
Rating 8 - Good. 80 out of 245 reviews
Rating 6 - Okay. 32 out of 245 reviews
Rating 4 - Poor. 13 out of 245 reviews
Rating 2 - Terrible. 14 out of 245 reviews

Reviews

10/10 Excellent

Miles

Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay SO much. It was the perfect location and the staff was incredibly helpful and friendly. I do wish there had been a few more breakfast options, that was my only complaint! Would definitely stay here again.
Stayed 6 nights in Aug 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another great stay with Sonder. Kensington was a awesome neighborhood to experience. The Sonder staff provided the best service, in every manner!
Stayed 5 nights in Aug 2025

10/10 Excellent

Dayton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice little spot. Quiet. But super close to all your needs. Made my first visit in London very smooth. Front desk is accommodating. No A/C in rooms but a fan is provided and the window opens. It never got brutally hot even in August. Highly recommend!
Stayed 7 nights in Aug 2025

4/10 Poor

Lynette Gail

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
If you'd like to stay in a hot, uneven shoebox this is for you. The Staff we dealt with were mostly exceptional. Needs a compendium to show where things are eg. The essentials were on level 1. Power sockets don't meet modern requirements. Requires A/C, sheles & rails in bathroom. Not handicapped friendly.
Door opens onto bed
Wardrobe in corner
Wardrobe interior - couldn't access inside
Stayed 4 nights in Aug 2025

6/10 Okay

Paul

Disliked: Staff & service, room comfort
Not really a hotel just a basement room, adequate breakfast but needed eggs and ham.
Stayed 2 nights in Jul 2025

8/10 Good

leonard

Travelled with partner
Good breakfast close to train and buses and food friendly staff clean and tidy
Stayed 3 nights in Jul 2025

8/10 Good

Mary Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel in a beautiful area.
Stayed 5 nights in Jun 2025

6/10 Okay

Suzanne

Liked: Cleanliness
Small but cute & tidy room. Mini fridge would be handy. Limited breakfast choice, need a protein option such as boiled eggs or cottage cheese. Towel situation not explained properly.
Stayed 7 nights in May 2025

2/10 Terrible

Verified traveller

Disliked: Staff & service

I was turned away; had paid four nights in advance

Having paid for four nights up front it was very distressing to be turned away from the hotel, as it was getting dark, for not possessing a bank card (in the event of damage - despite offering a deposit ). I had to pay for another hotel - another four nights in advance. Three weeks later I am still awaiting a refund from Hotels.com Their chat people appeared to be very helpful but after three chats I am still awaiting my refund.
Stayed 4 nights in Apr 2025

2/10 Terrible

Jean

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was located basement. If I knew subject room is in basement, I would never book it. Deceptive description! Room was so small and dark. It feels like a cheap motel.
Stayed 2 nights in Apr 2025

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Fergus

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay in central London

I have stayed at this property three times. It is very convenient to the Albert Hall and Kensington Gardens. It’s very quiet and reasonably priced breakfast is included. Continental type I would recommend it. There is also a lift
Stayed 3 nights in Apr 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Kensington Hotel! Would stay again!

Beautiful hotel wonderfully located! Easy walk to museums, night life, restaurants. Longer walk to the tube, but manageable. AMAZING breakfast buffet! Staff is very helpful when they are onsite. Night number for assistance went unanswered. They are kind in letting people store their luggage, we used that and the staff was amazing! They let me check in a few hours early. Very kind.
Stayed 6 nights in Apr 2025

8/10 Good

Ilse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Affordable stay and great breakfast

Simple, good quality hotel. Easy check in, comfy beds, very happy with the spacious basement room whivh was just like the pictures. We enjoyed the continental breakfast whivh was all good quality produce
Stayed 1 night in Apr 2025

10/10 Excellent

J

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surprisingly good property for the price, especially for the areas it’s in.
Stayed 1 night in Apr 2025

10/10 Excellent

james r

Liked: Amenities
Great
Stayed 4 nights in Mar 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location if you're attending an event at The Royal Albert Hall.
Stayed 1 night in Mar 2025

10/10 Excellent

Paola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

Ann

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful area and a really lovely room/interior
Stayed 1 night in Mar 2025

8/10 Good

Mike and Jenny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good central location
Stayed 1 night in Feb 2025

6/10 Okay

Ian

Travelled with partner
Disliked: Amenities
A small cheap hotel located close to what we needed but you get what you pay for. A tiny room, a lift that does not inspire confidence and little support from the few staff that are around.
Stayed 2 nights in Feb 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
I am from the US so I based my decision to stay here on the pictures and description of the hotel and room, which are described exactly as is in person. My room was so cute and cozy! It was warm with a nice heater and an option to crack open my window, put the ceiling fan on and enjoy the nice chill of London weather! The staff were super friendly and offered help learning the Underground travel system. I strongly recommend a stay at Sonder!
Stayed 5 nights in Feb 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would stay again

Very pleasant stay, a great location, handy for tube stations and many great places to eat and drink. Walkable if you enjoy romping about London! Right on the door step and the park which is also pretty! Rom had adequate space and facilities for a short stay,
Stayed 3 nights in Feb 2025