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The Mandrake

5.0 star property
VIP Access

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Photo gallery for The Mandrake

Terrace Room | Terrace/patio
Property entrance
Mandrake Suite | Living area | Flat-screen TV
Penthouse Suite | Minibar, in-room safe, individually decorated, individually furnished
2 bars/lounges

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Spa
  • Pet-friendly
  • Room service
  • Laundry

Explore the area

View in a map
20-21 Newman Street, London, England, W1T 1PG
  • Place, Theatreland
    ‪1 min walk‬
  • Place, Tottenham Court Road
    ‪3 min walk‬
  • Place, The British Museum
    ‪10 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪44 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Mandrake Room

Mandrake Room | Minibar, in-room safe, individually decorated, individually furnished

Mandrake Room

7.6 out of 10
Good
(4 reviews)
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Newman Room

Newman Room | Minibar, in-room safe, individually decorated, individually furnished

Newman Room

  • 32 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Terrace Room

View from room

Terrace Room

8.0 out of 10
Very good
(4 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse Suite

Penthouse Suite | Minibar, in-room safe, individually decorated, individually furnished

Penthouse Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Terrace Suite

Terrace Suite | Minibar, in-room safe, individually decorated, individually furnished

Terrace Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Mandrake Suite

Mandrake Suite | Minibar, in-room safe, individually decorated, individually furnished

Mandrake Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Newman Suite

Newman Suite | Minibar, in-room safe, individually decorated, individually furnished

Newman Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Gingko Suite

Minibar, in-room safe, individually decorated, individually furnished

Gingko Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Amanita Suite

Minibar, in-room safe, individually decorated, individually furnished

Amanita Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Salvia Suite

Minibar, in-room safe, individually decorated, individually furnished

Salvia Suite

  • Sleeps 2
  • 1 King Bed

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About this property

The Mandrake

Luxury hotel connected to a shopping centre in London with a full-service spa
A full-service spa, a restaurant and 2 bars/lounges are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include spa services, concierge services and dry cleaning.
The Mandrake offers 34 air-conditioned accommodations with minibars and laptop-compatible safes. Each accommodation is individually furnished and decorated. Flat-screen televisions are featured in guestrooms.

Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries. This London hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa, DAMU Wellness Sanctuary. Services include massages and body treatments. The spa is equipped with a mud bath. The spa is open daily.
With your stay at The Mandrake, you're connected to a shopping centre and just a quick walk from Tottenham Court Road. Features include free WiFi in public areas, plus 2 bars and a full-service spa. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Cooked-to-order breakfast served daily for a fee
  • Indulge with body treatments, mud baths or massages at DAMU Wellness Sanctuary
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Within a 15-minute walk of Leicester Square and The British Museum
  • Airport shuttle service available for a fee
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
The Mandrake offers its guests a full-service spa. There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces.

Spa services, a library, and a terrace are also featured at the luxury The Mandrake. An airport shuttle (available 24 hours) is available for a fee.

This 5-star London hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.
Yopo Restaurant – On-site restaurant.
Yopo Bar – On-site bar. Open daily.
Waeska Bar – On-site bar. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (GBP 60 per day)
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: GBP 10 to 50 per person
  • 2 bars/lounges
  • A restaurant

Restaurants on site

  • Waeska Bar
  • Yopo Bar
  • Yopo Restaurant

Things to do

  • Art gallery
  • Full-service spa
  • Library

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Body treatments
  • Massage
  • Mud bath
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 60.00 per accommodation, per stay
  • Maximum 1 pets
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately GBP 10.00 to 50.00 per person
  • Airport shuttle fee: GBP 150 per vehicle (one way)
  • Off site parking fee: GBP 60 per day (0.3 mi away)
  • Pet fee: GBP 60.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Service fee: 5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
The Mandrake offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Mandrake Hotel London
Mandrake Hotel
Mandrake London
The Mandrake Hotel London
Mandrake
The Mandrake Hotel
The Mandrake London
The Mandrake Hotel London

The Mandrake Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 178 out of 270 reviews
Rating 8 - Good. 43 out of 270 reviews
Rating 6 - Okay. 21 out of 270 reviews
Rating 4 - Poor. 12 out of 270 reviews
Rating 2 - Terrible. 16 out of 270 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

8/10 Good

Katherine

Stayed 1 night in Jul 2025

10/10 Excellent

Helen, London

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The mandrake is an exceptional hotel, the interior decor is innovative and inspiring for creatives, with beautiful contemporary artwork, and installations, every floor is decadent glamour, there are quiet areas also and you feel like you are not in the centre of London but in a lush tropical location. The food is tasty, as well as the bar area with iconic cocktails. The staff are very friendly and hospitable, we loved our stay there and will return soon
Stayed 1 night in Jul 2025

10/10 Excellent

Eric

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Bill was £200 more than indicated on Expedia. Room was directly by a bar area, which had a full view into the room. The location was actually an upgrade, not clear why. Cleaners were on the terrace at 6 in the morning talking and waking us up.
Stayed 1 night in Jul 2025

6/10 Okay

Monique

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Jul 2025

4/10 Poor

Daniel

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

The penthouse was battered and tired

Booked into the penthouse which is in need of a refurbishment. The jacuzzi was out of order which I wasn’t told about until I got to the room, the door handle to the room itself was hanging off the door, the fittings in the bathrooms were loose, the paint around the room was chipped and battered in places. I was offered a 20% discount once this was pointed out but I had generally expected better.
Stayed 1 night in Apr 2025

6/10 Okay

Jacob

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simone was amazing - thank you!
Stayed 1 night in Jun 2025

6/10 Okay

Juha

Liked: Cleanliness
Front desk was often not staffed, yet the hotel requires you to leave the rather large keychain, key and lift fob at reception, leading to long delays getting to the room. Noisy as DJ plays downstairs most nights until 1am. Room not sound proof.
Stayed 3 nights in May 2025

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Stayed 1 night in May 2025

10/10 Excellent

saar

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lively fun hotel. Great location, can walk to SoHo as well as jump on Elizabeth line.
Stayed 2 nights in May 2025

8/10 Good

Julian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unusual but lovely

Quite an unusual ‘nightclubby’entrance and hotel theme. Very dark but fun. We had a suite that was perfect, light clean comfortable. Coffee machine, bathrobes, good bathroom amenities,king bed. Unusual selection in the ‘mini bar area’. It was a hot day but room was lovely. and cool. There was music until 1am apparently but we didn’t hear it in our first floor room. Very quiet.Breakfast was fantastic although due to a brand new system it was extremely slow…needs sorting out.
Stayed 1 night in May 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, food and rooms. Noise level a bit high at night
Stayed 4 nights in Apr 2025

10/10 Excellent

Eric

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

4/10 Poor

Martin

Stayed 1 night in Mar 2025

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

2/10 Terrible

oscar

Stayed 1 night in Feb 2025

10/10 Excellent

Jacob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 4 nights in Jan 2025

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2024

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

2/10 Terrible

Victoria

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
It turns into a nightclub at night (this was a Saturday). You cannot have a seat and get a quiet drink at your own hotel bar, you need to queue up behind drunk 20 year olds and deal with bartenders with bad attitudes.
Stayed 1 night in Nov 2024

10/10 Excellent

Florie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marcela at the front desk was amazing. She was so friendly, understanding and very helpful. She made our stay perfect! Decor and the food at the restaurant was wonderful. Will definitely be back to stay. Such a unique hotel!!
Stayed 3 nights in Sep 2024

10/10 Excellent

Josef

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fantastic. Thank you everyone for making us feel at home.
Stayed 5 nights in Aug 2024