8/10 Good
Natalie
Travelled with family
15 Dec 2025
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was very grand. We had a lovely visit and the staff in the hotel lobby were very friendly. Check in was easy and our room was ready earlier than expected.
Although our room was quite run down and needed some touch up work completing, the beds were comfortable and the room was very spacious with good facilities.
The only downside & the reason that the stay was not 5* was the way we were spoken to by one of the bar staff at the famous tower bar. We moved from the original table we were seated at to take advantage of the incredible view when a couple of tables nearby the window available. Given there were more of the same tables available with the view than we required and it was 10:30, after the last booking slot at 10pm we assumed this would not be an issue. We were however rudely shouted at across the bar area by a member of staff to tell us that if we had no booking we must move. This would never have been an issue if we were approached in the correct manner and the table was required. We did not appreciate the way this was dealt with and how we were treated afterwards by the same member of staff, whilst also remaining in the bar until before midnight to witness no new bookings enter.
Overall 4* rating.
Natalie
Stayed 1 night in Dec 2025
