6/10 Satisfaisant
Austn R.
12 mai 2025
Great place; lovely patio
Everything about the facility was fine. The dent patio was so nice and relaxing. The issue was the communication and check in process. I use the VRBO app for all the necessary information related to the place I am staying at, including the address and checkin information. This is not how the communication or the check in process was handled. Initially we communicated through the app then they switched to text and then they switched to sending information to my email!! This caused a lot of frustration and confusion upon arriving and checking in. I intentionally paid for the night prior to my arrival so I could get in to the house as soon as I arrived. The address in the app is a fake address and I initially missed this from the text message a month earlier. Everything in the Vrbo app should be the correct information, including the address. The address is sent separately either by text or email, which again is just confusing.
Austn R.
Séjour de 4 nuits en mai 2025