6/10 Satisfaisant
Alissa C.
6 déc. 2024
Didn't live up to the potential
While the townhouse has the potential to be really spectacular, (large rooms and comfortable common areas) there were several aspects of our visit that fell short. First and foremost, the place was not cleaned thoroughly. Upon our arrival, my mother in law has to wipe down the dining table and kitchen counters because their were crumbs left there. One of the guest towels had several black curly hairs in it. The master bathroom has a plastic toilet seat cover that is not particularly hygienic.
On our first morning at breakfast, my husband who weighs all of 155 pounds, had the dining chair he was sitting on break nearly causing him to fall to the ground. He said he could see that a bracket had been placed on the chair indicating that it had broken previously and been repaired insufficiently.
Upon arrival, there was an overflowing garbage bin waiting for us at the curbside. Due to the Thanksgiving holiday disruption to trash collection, it was sitting out there for nearly our entire trip.
Check in was with a keypad which didn't work on the first several tries, but finally did after we called the property management company.
These are really easy fixes and the fact that care was not taken is deeply disappointing.
Alissa C.
Séjour de 2 nuits en novembre 2024