So for starters letās address the front desk rep, she had a complete attitude like she hated her job, apparently thereās a $10 a day fee for parking which I didnāt know about but that fine, my problem was that the gate PIN code box was not working properly as I entered the pin that was given to me several times so I informed the front desk and she told me with an attitude,ā Everyone has been using the same code all day and itās worked for them!ā Iām like well itās not working for me, so she saysā I donāt know what to tell you but our maintenance is gone for the day, mind you I checked in at 7pm. Needless to say I asked her where should I park since I canāt get through the gate and 2 cars are waiting behind me? Her response ā I donāt know what to tell you but if you canāt get in then Iāll refund you your parking feeā Iām like wow no help at all or even try to assist, Iāve never had this kind of treatment at a hotel. So I go back to my car and bang on the PIN code box and come to find out when you press a button it beeps, well two of the buttons were not beeping which means they were stuck some how so after banging on it a couple times it worked. May I add I did a 4 night stay and every time I had to bang on the PIN code box, unacceptable! To make matters worse! My room had roaches and I have numerous pics and on the day of my check out my arm was bitten up and the manager says sorry thereās not gonna be any refund or compensation but i will make an incident report! Horrible!
