I loved how clean, quaint, and updated this hotel was. It's a little off the " beaten path" as our destination was the center of Louisville, so it was the perfect place to stay outside of the city. Staff was very sweet and inviting. The breakfast was great, had an awesome selection with multiple accommodations.
Person at front desk was super friendly when we checked in, room location was great for us (first floor), breakfast was perfect, checkout was easy. Thank you!
The AC cannot be turned off in the room and produced loud sound the whole night. I contacted the staff but she just said sorry. I did not sleep well during the night and caused me terrible feeling the whole second day. Terrible experience.
The hotel was clean, the staff was friendly and very helpful, and the pool area had plenty of towels. The room was an accessible room with extra space for moving around which was great for our family. The breakfast buffet had make-your-own waffles everyday with many other hot and cold options as well. We had one problem that was addressed by the staff immediately. The accessible shower was poorly designed, The water in the shower did not all go down the drain - most of it "waterfalled" off the edge and onto the shower floor. Which would have worked to catch and run into the second drain (set into the tile floor) EXCEPT the floor drain was about 1/2" above the tile floor. No joke. We had a good old fashioned flood! The staff came right away, cleaned all the water and commented on the bad drainage design - which we had already noted. The floor construction was not their fault but it needs to be fixed. But, the place was so great and the staff so kind that even the flood couldn't ruin our stay!
Elevator was not working properly.... bathroom door would not lock... main door would not stay closed. Asked to have my 2 rooms connecting when I called ... that was not accommidated.