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Quality Inn & Suites

2.5 star property

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Suite, 1 King Bed, Accessible, Non Smoking | Desk, iron/ironing board, WiFi, bed sheets
Indoor pool
Lobby
Free buffet breakfast
Desk, iron/ironing board, WiFi, bed sheets

Reviews

7.4 out of 10
Good

Popular amenities

  • Hot tub
  • Pool
  • Gym
  • Housekeeping
  • Laundry

Explore the area

View in a map
5828 I 27 S, Lubbock, TX, 79404
  • Buddy Holly Center
    ‪4 min drive‬
  • Texas Tech University
    ‪6 min drive‬
  • University Medical Center
    ‪8 min drive‬
  • Lubbock, TX (LBB-Preston Smith Intl.)
    ‪13 min drive‬

Room options

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

Suite, 1 King Bed, Accessible, Non Smoking | Desk, iron/ironing board, WiFi, bed sheets

Suite, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking

8.0 out of 10
Very good
(41 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Desk, iron/ironing board, WiFi, bed sheets

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking

Desk, iron/ironing board, WiFi, bed sheets

Suite, 1 King Bed, Non Smoking

8.4 out of 10
Very good
(25 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds, Non Smoking (Lower Floor)

Desk, iron/ironing board, WiFi, bed sheets

Standard Room, Multiple Beds, Non Smoking (Lower Floor)

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 4
  • 2 King Beds

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About this property

Quality Inn & Suites

Hotel in Lubbock with free breakfast and fitness centre
An indoor pool, a fitness centre and Access to hot tub are available at this smoke-free hotel. Free buffet breakfast, free wired Internet in public areas and free self parking are also provided. Additionally, WiFi in public areas, coffee/tea in a common area and a business centre are on-site.
Quality Inn & Suites offers 66 accommodations with coffee/tea makers and complimentary newspapers. Flat-screen televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Quality Inn & Suites. During your stay, you'll be within walking distance of Clapp Park. You'll find features such as free breakfast, free self-parking and free wired Internet.
  • Free buffet breakfast offered
  • Free wired Internet
  • Free self-parking and Motorhome/coach/lorry parking
  • WiFi for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • On-site recreation includes a gym
  • Just a 3-minute drive from Clapp Park and a few minutes from Hub City Unleashed Dog Park
Quality Inn & Suites offers its guests an indoor pool, Access to hot tub, and a fitness centre. Wired Internet is free in public spaces. You'll find a business centre on site. Free breakfast is served. The business-friendly Quality Inn & Suites also features a vending machine, coffee/tea in common area, and complimentary newspapers in the lobby. Free self parking is available.

This Lubbock hotel is smoke free.

Guests are served a free buffet breakfast.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9); free wired internet
  • Available in some public areas: WiFi (USD 9); free wired internet

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas

Things to do

  • Gym
  • Hot tub
  • Indoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Wheelchair-accessible parking

More

  • 1 building
  • 2 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5 AM
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

There is no front desk at this property
The host will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Host will greet you

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 9 (rates may vary)
  • Fee for wireless Internet in public areas: USD 9 (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
This property does not have a front desk. This property doesn't offer after-hours check-in. The host will greet guests on arrival.

We should mention

  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Comfort Inn Lubbock
Comfort Lubbock
Quality Inn Lubbock
Quality Lubbock
Quality Inn & Suites Hotel
Quality Inn & Suites Lubbock
Quality Inn & Suites Hotel Lubbock

Quality Inn & Suites Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 349 out of 1002 reviews
Rating 8 - Good. 256 out of 1002 reviews
Rating 6 - Okay. 169 out of 1002 reviews
Rating 4 - Poor. 118 out of 1002 reviews
Rating 2 - Terrible. 110 out of 1002 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Thank you

Very nice girl that works at night, she was very helpful and friendly. Thank you
Stayed 1 night in May 2025

2/10 Terrible

Zulema

Stayed 1 night in May 2025

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Way overprised! Breakfast was not edible. Room was okay, except for the shower. Could not get any hot water out of it....just barely warm.
Stayed 2 nights in May 2025

4/10 Poor

John

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
!
Stayed 1 night in May 2025

10/10 Excellent

Cecilia, Highlands Ranch

Liked: Cleanliness, staff & service
The hotel shows it’s years and needs some upgrades but what I care the most in hotels are their beds and those were very comfortable. I see a hotel as a place to sleep and this one offered the rest we needed!
Stayed 2 nights in May 2025

8/10 Good

JOHN

Travelled with family
Liked: Staff & service
Disliked: Amenities
BEDS WERE NOT COMFORTABLE AT ALL. MINIMUM TOWELS IN ROOM.
Stayed 1 night in May 2025

10/10 Excellent

Yahor

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in May 2025

8/10 Good

KAY

Travelled with family
Liked: Cleanliness, staff & service, room comfort

It was ok

It was ok. The food was good. In our room the 2 lights between the bed did not work. The exhaust fan in the bathroom did not work.
Stayed 2 nights in May 2025

2/10 Terrible

Sandra Nina

Disliked: Cleanliness, property conditions & facilities
No hot water at all, vanity lighting was atrocious, hot tub was not hot at all! carpets were torn and gross
Stayed 1 night in May 2025

8/10 Good

Donita

Travelled with family
Liked: Cleanliness, property conditions & facilities
It was a nice place to say - the worker’s at the desk were negligent
Stayed 1 night in May 2025

10/10 Excellent

Ixchel

Liked: Cleanliness
Stayed 2 nights in Mar 2025

10/10 Excellent

Jonathan

Stayed 1 night in May 2025

2/10 Terrible

robert

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don’t do it!!!!!

At check in the hotel people were sleeping on the couches in the lobby. I felt like I was nothing them. The sheets had stains all over them. The shower curtain had blood all over the bottom of them. The took our towels the first day and would not replace them or the toilet paper. They acted like we were stealing them. The hot tub was broke and the pool had a bad Oder to it. At 0600 Mothers Day morning the whole hotel was awakened by police and fire. The hotel staff caught the kitchen on fire. And the hotel smelled like it for days and so did our clothes. I left a day early and got a different hotel. The pool area had dirty diapers all over the floor. We purposely but a potato chip in front of our door to see if anyone swept and it was still there when we left.
Stayed 5 nights in May 2025

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2025

4/10 Poor

Corie

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

Don't recommend

The people were not very friendly. We booked because it had a pool. Our key didn’t work so they rekeyed ours. It still didn’t work and all they said was that we couldn’t use it. We told them that we got this hotel because of the working pool and didn't even apologize. We asked about getting a partial refund but they said no.
Stayed 1 night in May 2025

6/10 Okay

Leon

Travelled with family
Disliked: Property conditions & facilities
Room was not clean and no shower pressure. Needed more towels and they were out and bed was not comfortable.
Stayed 1 night in May 2025

10/10 Excellent

Roxana

Stayed 2 nights in Apr 2025

4/10 Poor

Jennifer

Stayed 1 night in Apr 2025

4/10 Poor

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The cops were brought to the location during our stay. Workers during the evening hours had friends on site and were "hanging out" on the couch. The breakfast didn't look very appealing so I didn't give it a shot. The room was fairly clean but the couch was broken and looked about 30 years old.
Stayed 3 nights in Apr 2025

4/10 Poor

LAWRENCE

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower didn't work properly.. One of the beds had hair on the sheets. Concierge was rude.. very bad experience.
Stayed 1 night in Apr 2025

2/10 Terrible

Mercedes

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst experience

I didn’t stay at this hotel. I checked in and when I got to my room the curtains were ripped, the lights didn’t work, the bed was hanging half off the bed. And there was stains everywhere. There was a lot of broken down beat up cars parked outside of the hotel as well the service was horrible. I asked for a refund and they told me they could only refund $40 even though I didn’t stay any of the nights ….
Stayed 2 nights in Apr 2025

10/10 Excellent

Dauvonte

Stayed 7 nights in Mar 2025

2/10 Terrible

Jlynn

Stayed 3 nights in Apr 2025