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Tru by Hilton Lubbock Southwest

2.5 star property

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Photo gallery for Tru by Hilton Lubbock Southwest

Free daily on-the-go breakfast
Reception
Terrace/patio
Exterior
In-room safe, desk, blackout curtains, iron/ironing board

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
6407 62nd Street, Lubbock, TX, 79424
  • Place, Water Rampage
    ‪14 min walk‬
  • Place, Ballet Lubbock
    ‪19 min walk‬
  • Place, Texas Tech University
    ‪8 min drive‬
  • Airport, Lubbock, TX (LBB-Preston Smith Intl.)
    ‪17 min drive‬

Room options

View all photos for Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed

8.6 out of 10
Excellent
(73 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible (Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible (Hearing)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | In-room safe, desk, blackout curtains, iron/ironing board

Room, 2 Queen Beds

9.0 out of 10
Wonderful
(40 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

In-room safe, desk, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible, Bathtub

7.8 out of 10
Good
(6 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Room, 2 Queen Beds, Accessible (Hearing) | In-room safe, desk, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible (Hearing)

  • Sleeps 4
  • 2 Queen Beds

King Room

  • Sleeps 2

King Room-Hearing Accessible

  • Sleeps 2

King Room With Roll-in Shower-Mobility Accessible

  • Sleeps 2

2 Queen Beds Room

  • Sleeps 4

Room with Two Queen Beds-Hearing Accessible

  • Sleeps 4

Guest Room With 2 Queen Beds And Bathtub-Mobility Accessible

  • Sleeps 4

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About this property

Tru by Hilton Lubbock Southwest

An outdoor pool, a fitness centre and self parking are available at this smoke-free hotel. Free on-the-go breakfast and free WiFi in public areas are also provided. Additionally, coffee/tea in a common area, a business centre and dry cleaning are on-site.
Tru by Hilton Lubbock Southwest offers 98 accommodations with a safe and a hairdryer. 55-inch LCD televisions come with cable channels.

Bathrooms include baths or showers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Tru by Hilton Lubbock Southwest. During your stay, you'll be within walking distance of Water Rampage. Free breakfast, free WiFi in public areas and an outdoor pool are available.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, a business centre and convenience store
  • On-site recreation includes a gym
  • 15 minutes on foot from Water Rampage and a 3-minute drive from Ballet Lubbock
  • Cats and dogs welcome for a fee
Tru by Hilton Lubbock Southwest offers its guests an outdoor pool and a fitness centre. Public spaces have free WiFi. You'll find a business centre on site. Free breakfast is available daily. A terrace, multilingual staff, and coffee/tea in common area are also featured at the business-friendly Tru by Hilton Lubbock Southwest. Parking is available for a fee.

This Lubbock hotel is smoke free.

Guests are served a free on-the-go breakfast daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 5.40 per day)
  • Limited on-site self parking
  • Wheelchair-accessible van parking available

Food and drink

  • Free on-the-go breakfast available daily
  • Coffee and tea in common areas

Things to do

  • Billiards/pool table
  • Gym
  • Outdoor pool

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Ceiling hoist
  • Lift (91 centimetre wide door)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible van parking

More

  • Built in 2019
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch LCD TV with cable channels
  • MP3 dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • 1.00 per cent destination fee will be charged.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: USD 5.40 per day
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Tru Hilton Lubbock Southwest Hotel
Tru Hilton Hotel
Tru Hilton Lubbock Southwest
Tru Hilton
Tru by Hilton Lubbock Southwest Hotel
Tru by Hilton Lubbock Southwest Lubbock
Tru by Hilton Lubbock Southwest Hotel Lubbock

Tru by Hilton Lubbock Southwest Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 531 out of 994 reviews
Rating 8 - Good. 230 out of 994 reviews
Rating 6 - Okay. 129 out of 994 reviews
Rating 4 - Poor. 56 out of 994 reviews
Rating 2 - Terrible. 48 out of 994 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

6/10 Okay

Barbara

Liked: Cleanliness, staff & service
Disliked: Amenities
Hotel is new and in good shape. No soap in shower or sink. I heard others complain of same problem.
Stayed 1 night in Dec 2025

10/10 Excellent

Lani

Stayed 1 night in Dec 2025

10/10 Excellent

Jerry

Stayed 1 night in Dec 2025

8/10 Good

Thomas

Liked: Cleanliness, property conditions & facilities, room comfort
Did not eat the breakfast. Room temp was comfortable.
Stayed 1 night in Dec 2025

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, amenities
No surprises!
Stayed 1 night in Dec 2025

10/10 Excellent

Thomas

Business traveller
Yes
Stayed 7 nights in Dec 2025

10/10 Excellent

Paula Ann

Liked: Cleanliness, staff & service, amenities
Kaden was very nice and check-in was flawless.
Stayed 1 night in Dec 2025

6/10 Okay

Veronica

Disliked: Cleanliness
Stayed 1 night in Dec 2025

10/10 Excellent

Lane

Stayed 1 night in Dec 2025

4/10 Poor

Amy

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Not sure where to start. Parking was awful. There was hardly any handicap spaces. The ONE that I saw in the front was taken by someone that was NOT handicapped or at least didn’t put up their placard. Most of their handicap parking was in the BACK of the building and you can’t even access the building from the back. Check in was easy and fast almost too fast. Room was small. Guess they’re going for more compact rooms. Bed was hard and the bedding was dirty. The window shade was broken. There was no TV guide in the room. Later found out they were at the front desk. Not sure why I wasn’t told that at check in. Seemed like the clerk at check in wanted to get me checked in and done as fast as possible. There was no soap in my bathroom. The bathroom was big which was nice but the shower door did not close so when I got out of the shower the floor was soaked and this is a HUGE issue in this hotel. Booked another room for my stepmom and the exact same issue in her bathroom. This hotel is a CHEAP version of the Hilton’s I guess. Saturday night I couldn’t find anyone at the front desk to report an issue. There were some kids just playing pool but nobody wonder around. I will NEVER stay in one of these and do NOT RECOMMEND.
Stayed 2 nights in Dec 2025

10/10 Excellent

Tasha

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, friendly staff.
Stayed 3 nights in Nov 2025

6/10 Okay

Rene

Travelled with family
Liked: Cleanliness, staff & service, amenities
There were no hot eggs or meat and waited 15 minutes for The eggs and they had cheese in them so I couldn’t eat them. therefore there was no protein option as I don’t like hard boiled eggs. The sausage took over 20 minutes to refilled. Granted it was Thanksgiving morning and I think just busier than they thought it would be. Everyone was super nice but definitely could use possibly another set of pans with eggs/meat. They just never seemed to be able to stay up on it.
Stayed 3 nights in Nov 2025

8/10 Good

Chase

Stayed 1 night in Nov 2025

10/10 Excellent

jose luis

Stayed 1 night in Nov 2025

8/10 Good

Penny

Stayed 1 night in Nov 2025

10/10 Excellent

amariah

Stayed 1 night in Nov 2025

8/10 Good

noe

Liked: Cleanliness, staff & service, property conditions & facilities
Nice employee at reception
Stayed 3 nights in Nov 2025

10/10 Excellent

Angeline

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good location. Comfortable. Quiet.
Stayed 2 nights in Nov 2025

8/10 Good

Caaron

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
They had to move us to a different room cause the door wouldn’t close great after that
Stayed 1 night in Oct 2025

10/10 Excellent

Rosalie

Stayed 1 night in Nov 2025

6/10 Okay

Triva

Travelled with family, Business traveller
Liked: Amenities
Nice staff
Stayed 2 nights in Nov 2025

10/10 Excellent

Otilia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Nov 2025

2/10 Terrible

Kenzie

Disliked: Cleanliness, staff & service, property conditions & facilities
Double charge and won’t give me my money back
Stayed 1 night in Nov 2025

6/10 Okay

Donna

Travelled with family
Liked: Cleanliness
Disliked: Amenities
A young man staff person was so friendly early this morning when we were leaving. Front desk was pretty good but could smile more. Room didn’t have an ice bucket. Was told that you have to come to the front desk to get one. Also it would be nice if the room had a microwave. We’re told we had to come to the breakfast area to use it.
Stayed 1 night in Nov 2025

8/10 Good

Charliese

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2025