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Grand Universe Lucca, Autograph Collection

4.0 star property

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Photo gallery for Grand Universe Lucca, Autograph Collection

Lounge
Restaurant
Terrace/patio
Free toiletries, hair dryer, bathrobes, towels
Junior Suite, 1 King Bed, City View | Premium bedding, minibar, in-room safe, free WiFi

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
Piazza Del Giglio 1, Lucca, LU, 55100
  • Place, Piazza Napoleone
    ‪1 min walk‬
  • Place, Walls of Lucca
    ‪3 min walk‬
  • Place, Guinigi Tower
    ‪5 min walk‬
  • Airport, Pisa (PSA-Galileo Galilei)
    ‪33 min drive‬

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed | Premium bedding, minibar, in-room safe, free WiFi

Room, 1 King Bed

8.0 out of 10
Very good
(3 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed | Premium bedding, minibar, in-room safe, free WiFi

Room, 1 Queen Bed

10.0 out of 10
Exceptional
(1 review)
  • 16 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Junior Suite, 1 King Bed, City View

City view

Junior Suite, 1 King Bed, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, City View

Premium bedding, minibar, in-room safe, free WiFi

Room, 1 King Bed, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Single Beds, City View

Premium bedding, minibar, in-room safe, free WiFi

Room, 2 Single Beds, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

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About this property

Grand Universe Lucca, Autograph Collection

Along with a restaurant, this smoke-free hotel has a fitness centre and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a coffee shop/cafe and concierge services are on-site. Housekeeping is available on request.
Grand Universe Lucca, Autograph Collection offers 55 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. Televisions come with cable channels.

Bathrooms include bathrobes, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Grand Universe Lucca, Autograph Collection, you're just a quick walk from Piazza Napoleone. Features include free WiFi in public areas, plus a restaurant and a gym.
  • Free WiFi
  • Enjoy local cuisine while dining at Legacy Restaurant
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a gym and bicycles to rent
  • Steps from Piazza Napoleone and Teatro del Giglio
  • Cats and dogs welcome for a fee
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A fitness centre, a terrace, and a garden are also featured at Grand Universe Lucca, Autograph Collection.

This 4-star Lucca hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 11:00 AM.
Legacy Restaurant – This restaurant specialises in local cuisine. Reservations are required.
Legacy Lounge – On-site bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: EUR 30 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Legacy Lounge
  • Legacy Restaurant

Things to do

  • Art gallery
  • Bicycle rentals
  • Designer stores
  • Gym
  • Private wine tours
  • Shopping centre
  • Wine tasting room

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Handrails in hallways (90 centimetre high)
  • Handrails in stairways (90 centimetre high)
  • Height-adjustable showerhead
  • Lift (80 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (80 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • At least 80% lighting from LEDs
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 49-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Energy-saving switches in guestrooms
  • Heating
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 35 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 45 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.50 per person, per night, up to 3 nights. This tax does not apply to children under 14 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 30 per person
  • Pet fee: EUR 35 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 45 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.
Property Registration Number IT046017A1RRKYNMHI

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Universo Hotel Lucca
Universo Lucca
Universo Hotel
Grand Universe Lucca, Autograph Collection Hotel
Grand Universe Lucca, Autograph Collection Lucca
Grand Universe Lucca, Autograph Collection Hotel Lucca

Grand Universe Lucca, Autograph Collection Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 40 out of 52 reviews
Rating 8 - Good. 10 out of 52 reviews
Rating 6 - Okay. 1 out of 52 reviews
Rating 4 - Poor. 1 out of 52 reviews
Rating 2 - Terrible. 0 out of 52 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Sasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay, clean trendy and great restaurant right in the center of town!
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely a fabulous property, wonderful staff and location
Stayed 10 nights in Jan 2025
Verified

10/10 Excellent

Christine

Liked: Amenities, property conditions & facilities
It was a very nice place to stay! I highly recommend it to anyone traveling to Lucca! Great brunch with lots of food options!
Stayed 2 nights in Apr 2025
Verified

4/10 Poor

Sze Ling

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
super friendly and polite staff great location to local area and train station beautiful decor and well maintained rooms & facilities would revisit if I ever come to Lucca again!
Stayed 2 nights in Aug 2022
Verified

10/10 Excellent

Andy Viktor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. You have to park outside the walls and walk in and the hotel was very close both to the walls and everything you want to see
Stayed 2 nights in Apr 2024
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice, clean, quiet, and convenient to the town of Lucca. The staff was very personable and helped with any request or question we had. Bicycles were available for guests which my wife and I took advantage of riding the wall around the town. The breakfast choices were excellent and staffed with very friendly people.
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
The location is great and the staff was super friendly and competent! Will come back!
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, extremely comfortable room, no notes
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is amazing, the staff as well and its next to an amazing restaurant. Highly reccommend.
Stayed 3 nights in Oct 2022
Verified

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel in Lucca

Great location in the city center, the staff is very friendly and knowledgeable. The receptionist when out of her way to assits with anything we requested. I optioned for Breakfast and its well worth, high quality items and fresh.
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff is really nice and accommodating. The property is beautiful and kept in a very good condition. I will come back!
Stayed 1 night in Jun 2023
Verified

10/10 Excellent

Russ

Liked: Cleanliness, staff & service, property conditions & facilities
❤️‍🔥
Stayed 2 nights in Jul 2025
Verified

8/10 Good

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, wonderful staff, great breakfast, small but adequately equipped fitness room, not too far from train station. While room was well appointed with a nice bathroom, it was quite small for 2 people. Staff was very personable & helpful.
Stayed 3 nights in Nov 2023
Verified

8/10 Good

Yavuz

Liked: Cleanliness, staff & service, property conditions & facilities
Super central, overlooking two cute piazzas. Great pizza restaurant next door. Rooms are a bit too small - even though we stayed in a mid tier one with the view. The gym is way too basic. Some dumbbells, a bench and a treadmill (and a super old elliptical). It needs a cable machine at least…
Stayed 1 night in Aug 2025
Verified

8/10 Good

susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel in Lucca, Italy

The hotel is located well in the old city. I had lunch and breakfast outside on the sidewalk near the carousel. The food was excellent and the service superb. The room was well appointed and the bed comfortable. The only thing I did not like was the location. My room was in the interior and I only saw a staircase. I should have asked for a different room.
Lunch at the Grand Universe Hotel
The carousel next to the hotel
Stayed 1 night in Apr 2024
Verified

8/10 Good

Edward

Liked: Cleanliness, staff & service
Room was entirely too small and was the only one between floors. You had to take an elevator and still walk up or down a flight of stairs. The only window looked out over a set of outside steps that were being used so no privacy. The bathroom was really dark and there was at least one light out in the bathroom. Very disappointing.
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lekker dichtbij het centrum, super handig en praktisch. Schone kamer, goede desserts en een zeer bijzonder koffiezetapparaat waaruit heerlijke koffie kwam
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bien. Literie confortable, personnel agréable.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hotel muy bien ubicado, el staff muy amable y atentos. Los cuartos son un poco pequeños.
Verified

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The single piccolo room was quite small, and tight space, but as expected. Bathroom layout was odd, no space for toiletries, etc. But the bed was comfortable, air conditioning worked well and the room was spotlessly clean.
Stayed 1 night in Jun 2022
Verified

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Large rooms!
Stayed 2 nights in May 2022
Verified

10/10 Excellent

dalbir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is at the heart of Lucca old town. It is a beautuful stylish renovated property with stunning rooms and feels like.a 5 star residence. The staff are exceptional wjth Antonia leading the front reception. All the staff are really helpful and friendly. The food is really great and I enjoyed several breakfasts there. I will definitely be going back to this hotel.
Stayed 2 nights in Nov 2021
Verified

8/10 Good

Eriksson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Centralt och bekvämt.

Vi gillade hotell Grand Universe centrala läge och den fräscha upplevelsen. Dock var vissa delar av hotellet stängt bl.a. skybar, säkert p.g.a. lågsäsong. Ingen parkeringservice tyvärr vilket medför rätt mycket merjobb då det är svårt med plats i Lucca. Incheckning tog onödigt lång tid... Icke prisvärd frukost och generellt högre priser men bra service.
Stayed 1 night in Oct 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ottimo
Stayed 1 night in Jul 2021