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Mama Shelter Luxembourg

3.0 star property

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Photo gallery for Mama Shelter Luxembourg

Rooftop terrace
Restaurant
Double Room, 1 Double Bed (Medium Mama) | Premium bedding, minibar, in-room safe, desk
Restaurant
Room, 2 Single Beds (Large) | Premium bedding, minibar, in-room safe, desk

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Parking available
  • 24/7 front desk
  • Air conditioning
  • Pet-friendly

Explore the area

View in a map
2 RueDuFort Niedergrunewald, Luxembourg City, L2226
  • Place, Philharmonie Luxembourg
    ‪3 min walk‬
  • Place, European Convention Center Luxembourg
    ‪4 min walk‬
  • Place, European Court of Justice
    ‪5 min walk‬
  • Airport, Luxembourg (LUX-Findel)
    ‪9 min drive‬

Room options

View all photos for Double Room, 1 Queen Bed (Large Mama)

Double Room, 1 Queen Bed (Large Mama) | Premium bedding, minibar, in-room safe, desk

Double Room, 1 Queen Bed (Large Mama)

9.4 out of 10
Exceptional
(6 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room, 1 Double Bed (Medium Mama)

Double Room, 1 Double Bed (Medium Mama) | Premium bedding, minibar, in-room safe, desk

Double Room, 1 Double Bed (Medium Mama)

9.6 out of 10
Exceptional
(18 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room, 2 Single Beds (Medium Mama)

Twin Room, 2 Single Beds (Medium Mama) | Premium bedding, minibar, in-room safe, desk

Twin Room, 2 Single Beds (Medium Mama)

8.8 out of 10
Excellent
(6 reviews)
  • 20 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 2 Single Beds (Large)

Room, 2 Single Beds (Large) | Premium bedding, minibar, in-room safe, desk

Room, 2 Single Beds (Large)

  • Sleeps 4
  • 2 Single Beds

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The price is CHF 147
includes taxes & fees
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About this property

Mama Shelter Luxembourg

Hotel in Luxembourg City with rooftop terrace and 24-hour front desk
A restaurant, a bar/lounge and a rooftop terrace are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include self parking, dry cleaning and a 24-hour front desk.
Mama Shelter Luxembourg offers 145 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. Smart televisions come with cable channels and pay-per-view films. Bathrooms include a shower and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Mama Shelter Luxembourg. During your stay, you're just a quick walk from Place d'Europe. Free WiFi in public areas, a restaurant and a bar are available.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include a front desk safe, 12 meeting rooms and a gift shop
  • Steps from European Court of Justice and Philharmonie Luxembourg
  • Cats and dogs welcome for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include 12 meeting rooms and coworking spaces.

Public spaces have free WiFi. A rooftop terrace, multilingual staff, and gift shops/newsstands are also featured at Mama Shelter Luxembourg. For a fee, parking is available.

This 3-star Luxembourg City hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Mama Shelter Luxembourg has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (EUR 21 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 26 for adults and EUR 14 for children
  • A bar/lounge
  • A restaurant

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 12 meeting rooms
  • Coworking space

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Pay films
  • Smart TV with cable channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 25 per pet, per stay
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are available for EUR 15.0 per night.

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 26 for adults and from EUR 14 for children
  • Self-parking fee: EUR 21 per day
  • Pet fee: EUR 25 per pet, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • This hotel caters to LGBTQ+ guests.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Mama Shelter Luxembourg Hotel
Mama Shelter Luxembourg Luxembourg City
Mama Shelter Luxembourg (Opening May 2020)
Mama Shelter Luxembourg (Opening July 2020)
Mama Shelter Luxembourg (Opening March 2020)
Mama Shelter Luxembourg Hotel Luxembourg City

Mama Shelter Luxembourg Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 162 out of 231 reviews
Rating 8 - Good. 54 out of 231 reviews
Rating 6 - Okay. 8 out of 231 reviews
Rating 4 - Poor. 6 out of 231 reviews
Rating 2 - Terrible. 1 out of 231 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

4/10 Poor

daniel

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Poor service and cleanliness

There was an awful smell in the bathroom throughout my stay. I reported it to the front desk but nothing was done about it. I later discovered it was the shower drain but the smell was pungent
Stayed 1 night in Sep 2025

10/10 Excellent

Michelle

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great decor! You have to get the breakfast, amazing options!! Really nice staff
Stayed 2 nights in Aug 2025

10/10 Excellent

Marielis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt safe as a solo traveler. Quiet and clean
Stayed 2 nights in Aug 2025

10/10 Excellent

ena, Atlanta

Stayed 1 night in Aug 2025

6/10 Okay

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

angie

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

Fabio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Bruno

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun hotel, easy enough to get to the Ville Haute.
Stayed 2 nights in Jul 2025

8/10 Good

TAMSIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Rano

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall Mama loves you :)
Stayed 1 night in Jul 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pretty good

A pleasant stay. It’s in the modern part of the city and an easy tram ride to the old town. Rooms and style are what you would expect if you have stayed at a Mama Shelter before. Fun, stylish, playful. I did find having the same soap to wash your hair and body a little disconcerting and at first thought they forgot to place the shampoo and conditioner in the room. It worked though. The bed was very comfortable and it was in a very quiet location so perfect for light sleepers. Breakfast was very good. With even fresh fruit and vegetables to make your own juice Sadly, dinner was a disappointment. Grilled squid was like old shoe leather which you couldn’t even cut with a knife. It was an extremely busy night so service was hit and miss too so maybe the kitchen just couldn’t cope. A very generous garlic bread so that hit the spot. Overall, it was good and worth checking out.
Stayed 2 nights in Jul 2025

10/10 Excellent

Shannon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will be back!

Love this hotel chain. Very fun vibe, staff was super friendly, bar was poppin late night. Will look for them again if I travel to France.
Stayed 1 night in Jul 2025

10/10 Excellent

Kristiina

Stayed 2 nights in Jun 2025

8/10 Good

Aldin

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

8/10 Good

Laurent, Mercer Island

Business traveller
Liked: Cleanliness, property conditions & facilities
Personnel 5 Room 4 Ambiance 5 Breakfast 4 Restaurant (diner) 2 Value 4
Stayed 2 nights in Jun 2025

10/10 Excellent

Thomas

Stayed 1 night in May 2025

4/10 Poor

Mason

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

could be much better!

It's a beautiful hotel and convenient, but I couldn't have any sleep! They have a cute restaurant onsite, that said, people were parting and music going on all night, not great as the rooms aren't soundproof! Then once the party was over morning and loud walkers started to pass by, not a great experience! They should do something to make the room soundproof!
Stayed 1 night in May 2025

10/10 Excellent

Carol

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel in Great Area

Wonderful stay in a great hotel in a really green and clean area. Staff were friendly and accommodating. Thank you
Stayed 3 nights in May 2025

10/10 Excellent

alec

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mama Shelter is conveniently located in Kirchberg, close to the tramway line. The hotel is very modern and cosy, the rooms are comfortable and generous. The restaurant and bar as well as the bakery are all good with a tasty modern and fun atmosphere. We stayed in 2 connecting rooms with our 2 daughters. Our kids just loved the fun and cool vibe of this wonderful and not too expensive hotel. We will be back for sure !
Stayed 3 nights in Mar 2025

10/10 Excellent

Kerys

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay

Amazing luxurious stay in this cool and quirky hotel. Very easily reachable by tram from the train station and to the city centre. Delicious bakery on site of the hotel and amazing food in the restaurant. Very helpful and friendly staff. Lovely comfortable bed and amenities, would definitely recommend
Stayed 2 nights in Jan 2025

8/10 Good

Nathaniel and Ariel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place with a great bakery

My family and I had a nice stay at Mama shelter. It was a quick walk and even quicker tram ride from the Pfaffenthan-kirchberg train stop. The hotel workers were friendly and held our bags until we were able to check in. They gave us ideas about things to do in the area as well as some restaurants. We ended up getting some pastries at the Mama bakery downstairs and they was fabulous! We slept well in a quiet room with two queen size beds. It was really nice to have a large room available in Europe! The room was clean and unique. We would stay again.
Stayed 1 night in Jan 2025

10/10 Excellent

Dmitrijs

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Brilliant

Amazing place
Stayed 1 night in Jan 2025

10/10 Excellent

Saebom

Stayed 1 night in Jan 2025

10/10 Excellent

Catherine

Stayed 1 night in Nov 2024

4/10 Poor

Jihun

Liked: Cleanliness, property conditions & facilities, room comfort

Ridiculous stay!

Went to Luxembourg to stay away from the craziness of the New Year’s Eve – hence I wanted to have a quiet moment to end the year. Guess what -- it was not sadly. There was a night club-like loud event on the roof top with loud heavy metal music until 3am because it was a New Year’s Eve. This was clearly audible from my room. The fact that it had a nice room design and comfortable bedding, it had a very poor sound proof. The reception area is very small despite the fact the hotel has huge space for a restaurant and a roof top terrace (where there was a loud event!). The reception area only had one huge table and a small table with lots of chairs. The reception area can be packed like crazy if its busy. Worst sleep and I would not come back to this place again. Not recommended for everyone. Avoid at any cost.
Stayed 1 night in Dec 2024