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Smartflats - New Yorker

3.0 star property

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Photo gallery for Smartflats - New Yorker

Deluxe Apartment | Living area | Flat-screen TV
Front of property
Panoramic Apartment | Free WiFi
Studio | Living area | Flat-screen TV
Studio | Living area | Flat-screen TV

Reviews

4.4 out of 10

Popular amenities

  • Kitchen
  • Free Wi-Fi
  • Outdoor space
  • Parking available

Explore the area

View in a map
86 Dernier Sol, Luxembourg City, Luxembourg, 2543
  • Place, Notre-Dame Cathedral
    ‪3 min drive‬
  • Place, Luxembourg City Hall
    ‪3 min drive‬
  • Place, Grand Ducal Palace
    ‪3 min drive‬
  • Airport, Luxembourg (LUX-Findel)
    ‪13 min drive‬

Room options

View all photos for Studio

Studio | Living area | Flat-screen TV

Studio

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Apartment

Standard Apartment | Living area | Flat-screen TV

Standard Apartment

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Apartment

Deluxe Apartment | Living area | Flat-screen TV

Deluxe Apartment

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Apartment

Deluxe Apartment | Living area | Flat-screen TV

Deluxe Apartment

  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Panoramic Apartment

Panoramic Apartment | Living area | Flat-screen TV

Panoramic Apartment

  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Panoramic Apartment

Panoramic Apartment | Living area | Flat-screen TV

Panoramic Apartment

  • 3 bedrooms
  • Sleeps 6
  • 3 Double Beds
  • Free Wi-Fi

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About this property

Smartflats - New Yorker

This apartment building features self parking. Each apartment provides a kitchen with a fridge, an oven, a stovetop and a microwave. Guests can appreciate conveniences, such as an electric kettle and a dishwasher, and other amenities include free WiFi and a flat-screen TV.
Smartflats - New Yorker offers 24 accommodations with a hairdryer. Accommodation at this 3-star apartment has kitchens with full-sized fridge/freezers, stovetops, microwaves and dishwashers.

This Luxembourg City apartment provides complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms.

During your stay at Smartflats - New Yorker, you'll be within walking distance of Post and Telecommunication Museum. Self-parking (surcharge) is available. This comfortable apartment building has 24 apartments. Each apartment offers free WiFi and a kitchen.
  • Each apartment offers a kitchen, a flat-screen TV and a full-sized fridge
  • Free WiFi
  • Self-parking available for a fee
  • Amenities include a terrace
  • 13 minutes on foot from Post and Telecommunication Museum and a 2-minute drive from den Atelier
Smartflats - New Yorker offers its guests a terrace. The front desk is open around the clock. For a fee, parking is available.

Property amenities

Internet

  • Available in the apartment: Free WiFi

Parking and transport

  • Parking on site (EUR 20 per night)
  • Limited on-site self parking

Kitchen

  • Dishwasher
  • Electric kettle
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Oven
  • Toaster

Bathroom

  • 1 private bathroom
  • Hair dryer
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV

Outdoor areas

  • Terrace

Comfort

  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • No lift

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 24 units

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 48 hours before arrival with check-in instructions and an access code; access will be through a private entrance
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Guests are recommended to download the property's Duve mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: EUR 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property does not have a front desk. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests will receive an email 48 hours before arrival with check-in information and an access code. Guests can access their accommodation through a private entrance. Guests are recommended to download the property's Duve mobile app before check-in.

Property is also known as

Smartflats New Yorker
Smartflats - New Yorker Apartment
Smartflats - New Yorker Luxembourg City
Smartflats - New Yorker Apartment Luxembourg City

Smartflats - New Yorker Reviews

Reviews

4.4
Rating 10 - Excellent. 2 out of 75 reviews
Rating 8 - Good. 13 out of 75 reviews
Rating 6 - Okay. 15 out of 75 reviews
Rating 4 - Poor. 12 out of 75 reviews
Rating 2 - Terrible. 33 out of 75 reviews

5.0/10

Cleanliness

5.0/10

Amenities

4.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Noelia

Liked: Cleanliness, amenities, property conditions & facilities, communication
Everything was clean and as in the pictures
Stayed 1 night in Nov 2024
Verified

4/10 Poor

Shiva Shankar

Liked: Cleanliness
Could’ve been better stay..
Stayed 1 night in Aug 2024
Verified

8/10 Good

viji

Liked: Cleanliness, room comfort
Location is good, walkable to tram, very spacious, feel like home, cooking option is available with vessels. One negative point is there is no lift.
Stayed 2 nights in Aug 2024
Verified

8/10 Good

Jan

Liked: Amenities, property conditions & facilities, communication
The apartment was spacious. The balcony could be cleaner.
Stayed 4 nights in May 2024
Verified

4/10 Poor

Verified traveller

Disliked: Room comfort
Pros: Location is perfect. The beds were comfortable. Cons: The elevator was broken. Our flat was in the sixth floor, so with the broken floor and 3 children our stay was horrible.
Stayed 1 night in Aug 2024
Verified

8/10 Good

Cosme

Liked: Cleanliness, amenities, property conditions & facilities, communication
Basic personal things that should be provided like hand wash soaps, internet, TV,
Stayed 2 nights in Oct 2024
Verified

4/10 Poor

Christian

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The flat was really dirty. Own Duvet Covers are highly recommended! The towels were wet and already used before.
Stayed 2 nights in Oct 2024
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort, communication

Do not book

Property had damage in all aspects. There were homeless people sleeping on the bottom floor and the whole place had a horrible smell from top to bottom
Stayed 2 nights in Nov 2024
Verified

2/10 Terrible

Peter

Disliked: Cleanliness, amenities, property conditions & facilities
The door was broken, the elevator was broken and there was no wifi. Homeless people also sleeping in the hall.
Stayed 2 nights in Oct 2024
Verified

2/10 Terrible

Quinn

Disliked: Cleanliness, amenities, property conditions & facilities
They said there was wifi but when we got there there was none. Place had a weird odor and all the dishes were nasty. Also all the soap was empty.
Stayed 3 nights in Oct 2024
Verified

2/10 Terrible

Estrella

Disliked: Cleanliness, amenities
No hand soap, toilets very stinky, just one fork available, toaster very dirty, rest food in the freezer (God only knows how long it has been there), the elevator didn’t work, the check in with the codes was complicated. The only good thing is that is near the station, but still I will never come back.
Stayed 3 nights in Sep 2024
Verified

6/10 Okay

Sheena Marie

Liked: Cleanliness, property conditions & facilities
Disliked: Communication
The place was very clean and spacious. The only problem was that there’s no Wifi. Tried to contact support many times but it was not resolved. Noone came to fix it and customer support stopped communicating.
Stayed 2 nights in Oct 2024
Verified

6/10 Okay

Neil

Liked: Communication
Broken glass everywhere in the stairways
Stayed 2 nights in Jun 2024
Verified

2/10 Terrible

Bruno

Liked: Room comfort
Disliked: Cleanliness, amenities, communication
Horrible. no internet signal. no cooking equipment. broken shower and many things beyond repair
Stayed 5 nights in Oct 2024
Verified

2/10 Terrible

Chance

Disliked: Cleanliness, amenities, property conditions & facilities
The shower doesn’t drain, nor does the sink. There is hairs and stains all over both the bed and the pull out couch. The elevator was broken.
Stayed 1 night in Jun 2024
Verified

2/10 Terrible

Felipe

Code was nevere sent. Arrived at the property and phone assistance dis not work either. We had to go and look for another place where to stay. Quite disorganised.
Stayed 1 night in Aug 2024
Verified

6/10 Okay

Justin

Liked: Cleanliness, room comfort
Disliked: Communication
We never got confirmation until reaching out day of check in. The elevator was not working. Faucet handle was falling off. Tv had no stations and no chrome cast available or streaming available.
Stayed 2 nights in Apr 2024
Verified

2/10 Terrible

Courtney

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Possibly one of the worst stays at a place I have ever had, smartflats the company as a whole is a catfish nothing like the pictures or descriptions. If you are confined to a wheelchair or have problems walking the lift doesn’t work which they know about There was dirty food left in the fridge and laundry left in a cupboard There was needles and drug packets left on the stairs going up to the room Overall AVOID booking here
Stayed 1 night in Nov 2024
Verified

2/10 Terrible

Matthew

Disliked: Cleanliness, amenities, property conditions & facilities, communication
humbling experience... terrible customer service. sketchy on site manager asking for cash for parking that was free, linens for an unmade bed and extra towels. poor communication from operator. dirty and damaged unit (broken glass door)
Stayed 1 night in Aug 2024
Verified

6/10 Okay

Atul

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The apartment itself is very nice. Just like it looks in the pictures. It's very well connected with public transportation also. What disgusted us was the cleanliness. The apartment that was assigned to us was smelling horribly and was not cleaned since the last guests left at all. Even the toilets were not flushed. It took us one hour to get it changed. This is ironic as they charge extra for an early check-in. Even though the newer apartment was cleaner, it still was not the cleanest apartment.
Stayed 3 nights in Jan 2024
Verified

4/10 Poor

Abhishek

Liked: Cleanliness
Disliked: Room comfort, communication

Terrible customer support

We booked 2 apartments. In our property we found - 1) Sink was clogging so can't even brush the teeth 2) the shower door was broken so had to be super careful 3) Blood stain in the bedsheet, but the cleaner was very good. He immediately changed it. 4) No extra bedding for sofa bed. When we messaged the property, all we heard back was - we are sorry to hear.
Stayed 3 nights in May 2024
Verified

6/10 Okay

Katarzyna

Disliked: Cleanliness, property conditions & facilities, communication
Elevator not working. Garage door not working. Window blinds not working. The place has not been well cleaned in a while.
Stayed 1 night in May 2024
Verified

4/10 Poor

Djamshid

Disliked: Communication

Avoid this flat if you seek calm

The intermediate door does not open with given code called the call center which was not any help she promised to send me an email nothing received The flat is in the airport route you hear planes landing till 2400 and from 0600 TV not showing any channels internet is ok The kitchen is very good but the overall cleanliness isn’t good Bed is older but ok I don’t recommend this flat by the way it’s raining and a poor old homeless person is staying between the entry and intermediate door as both are not working properly It’s a pity for Luxembourg
Stayed 1 night in Sep 2024
Verified

2/10 Terrible

COSME

Liked: Cleanliness, room comfort
Disliked: Communication

No Wifi and awful service

WIFI did not work. I called and they daid they were worki g on it. I started reading prior reviews and turns out Wifi had not worked 2 weeks prior to my arrival. Also the master vedroom sink was clogged. I made contact with maintenance and advised them of the problem, they walked into the apt saw the priblem took pics and never fixed it. We also didn't have handsoap and they still didn't do anything about it. In other words, the apartment is nice, but us tourists sepend a lot on Wifi to plan our activities and they did not care and obviously have not cared about it for a while.
Stayed 2 nights in Nov 2024
Verified

6/10 Okay

MICHAEL

Disliked: Room comfort, communication

Poor set up

Lift does not work meaning climbing 10 flights of stairs each time and one of our party has a bad leg. Sofa bed has broken legs and does not sit right when pulled out. No linen is available for the sofa bed. Only two sets of towels provided for 3 people. TV does not work. Shower has no attachment clip so you could only hold it to shower and no rain shower head on it even though it has a function for one with water just pouring out of a hole in the taps Picture in bathroom is broken and window in living area badly cracked just in case you decide to take that from our deposit. All in all a very poorly prepared apartment for anyone to use. All of this information and photos where sent to Smartflats for a form of refund but no luck as yet!
Stayed 3 nights in Nov 2024