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Qoya Palace - Machupicchu

3.0 star property

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Photo gallery for Qoya Palace - Machupicchu

Free daily English breakfast
Dining room
Reception
Fireplace
Living area

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Laundry room
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
124 Chump'i wiñay, Machu Picchu, Cuzco, 08681
  • Place, Historic Sanctuary of Machu Picchu
    ‪1 min walk‬
  • Place, Manco Capac Square
    ‪7 min walk‬
  • Place, Aguas Calientes Hot Springs
    ‪12 min walk‬

Room options

View all photos for Standard Room, 1 Queen Bed

Desk, laptop workspace, free WiFi, bed sheets

Standard Room, 1 Queen Bed

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Triple Room

Standard Triple Room | Desk, laptop workspace, free WiFi, bed sheets

Standard Triple Room

  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Family Double Room

Family Double Room | Desk, laptop workspace, free WiFi, bed sheets

Family Double Room

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Comfort Single Room

Desk, laptop workspace, free WiFi, bed sheets

Comfort Single Room

  • 1 bedroom
  • Sleeps 1
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Comfort Room

Comfort Room | Desk, laptop workspace, free WiFi, bed sheets

Comfort Room

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

Similar properties

Exterior
Qoya Classic
Machu Picchu
  • Breakfast included
  • Free Wi-Fi
  • Laundry room
  • Housekeeping
4.5 out of 5, Wonderful, 27 reviews
The price is CHF 63
30 Jul - 31 Jul
Qoya Classic

About this property

Qoya Palace - Machupicchu

Along with coffee/tea in a common area, this smoke-free hotel has dry cleaning and laundry facilities. Free English breakfast and free WiFi in public areas are also provided. Additionally, a 24-hour front desk, tour/ticket assistance and a communal living room are on-site. Change of towels is available on request
Qoya Palace - Machupicchu offers 20 accommodations. This Machu Picchu hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Bathrooms include a shower. Housekeeping is offered on a daily basis and change of towels can be requested.
The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Qoya Palace - Machupicchu, you're just a quick walk from Urubamba River. Free breakfast, free WiFi in public areas and dry cleaning service are available.
  • Free English breakfast served daily
  • Free Wi-Fi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Steps from Historic Sanctuary of Machu Picchu and 11 minutes on foot from Aguas Calientes Hot Springs
Free breakfast is served daily. WiFi is free in public spaces. Qoya Palace - Machupicchu also features tour/ticket assistance, coffee/tea in common area, and laundry facilities.

This 3-star Machu Picchu hotel is smoke free.

Guests are served a free English breakfast daily from 7:00 AM to 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free English breakfast available daily 7:00 AM to 9:00 AM
  • Coffee and tea in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance

More

  • Communal living room
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shower
  • Towels provided

Food and drink

  • Champagne service

More

  • Desk
  • Laptop workspace

Policies

Check-in

Check-in start time: 11:00 AM; check-in end time: 10:00 PM
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 15

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
Late check-out fee: PEN 50

Special check-in instructions

Guests will receive an email within 5 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Peru value-added tax (VAT) at up to 18%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Peru. The exemption only applies to stays in Peru not exceeding 60 days.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: PEN 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 5 days before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
Property Registration Number 20600040139

We should mention

  • Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorised responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarised supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
  • According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law. Payments cannot be split between currencies.
  • Children may not be eligible for complimentary breakfast.

Property is also known as

Qoya Palace Machupicchu
Qoya Machupicchu Machu Picchu
Qoya Palace - Machupicchu Hotel
Qoya Palace - Machupicchu Machu Picchu
Qoya Palace - Machupicchu Hotel Machu Picchu

Qoya Palace - Machupicchu Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 34 out of 64 reviews
Rating 8 - Good. 7 out of 64 reviews
Rating 6 - Okay. 16 out of 64 reviews
Rating 4 - Poor. 4 out of 64 reviews
Rating 2 - Terrible. 3 out of 64 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Glory

Liked: Cleanliness, staff & service, amenities
Staff were friendly. Location is good. Walkable from Tran station. Lots of restaurants nearby.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

RONAK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

xinkai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
yes
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Émile

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would come back.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

somi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the train station and friendly staff.
Stayed 1 night in Jun 2022
Verified

8/10 Good

Korynth

Liked: Cleanliness, staff & service
Not like what was promised on the website...but I did really like the hotel cat
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Zhongyun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff are very friendly and the location is pretty safe and convenient
Verified

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was close to train station and close distance to restaurants and shopping. Service was great.
Stayed 1 night in Sep 2024
Verified

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a good property in a quiet but central location. The included breakfast on the rooftop is very nice and tasty with fresh coffee, juice, fruit, eggs, toast and avocado. Comfortable rooms and good hot water and AC!
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay at hotel !!

Picked a middle of the road hotel and was nice!!
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay!

New building, lovely staff, just a 5 minute walk to the bus station for Machu Picchu, and the train station. Breakfast is on their top floor with gorgeous views of the mountains and the Urubamba river.
Stayed 2 nights in Nov 2023
Verified

10/10 Excellent

patrick

Very friendly hosts. Let usstore our luggage after checkout
Stayed 1 night in Feb 2024
Verified

6/10 Okay

Ayesha

Liked: Cleanliness, amenities, property conditions & facilities
This was a decent hotel. The only issue was that most of the staff did not speak much English, making communicating difficult but not impossible. It was right next to the drop-off from the train station, so it took us less than 5 minutes to walk to the hotel once we arrived by rail. The location was great, very central!
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Ilinca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel close to the train station. The host was absolutely incredible and dis everything in order for us to have a nice experience. I will be back.
Stayed 1 night in May 2023
Verified

10/10 Excellent

Miguel

Liked: Cleanliness, property conditions & facilities
Excellent service from the staff. Stored our luggage when went up to Machu Picchu and let us use their lobby to wait for our scheduled trains
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful and friendly. Breakfast made to order!
Stayed 2 nights in Dec 2023
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at Qoya Palace - Machupicchu was fantastic! From the moment I arrived, the hotel staff provided exceptional service, even arranging a pickup from the train station, which made my arrival seamless and stress-free. The hotel itself is beautiful. The staff was friendly, attentive, and always willing to help with recommendations or any requests. The location was perfect—close to everything in Aguas Calientes, yet still peaceful. Breakfast was great, with a nice selection of fresh options to start the day. I highly recommend Qoya Palace for anyone visiting Machu Picchu!
Stayed 1 night in Mar 2025
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort

Poor Services in a Beautiful Clean Hotel

I liked the good location near the train station. But Aguas Calientes is so tiny, you can get anywhere in little time. The entire hotel looks very good, very modern and it is very clean! Their services are terrible, tough: very poor breakfast, very cold room (with no heating at all!), barely running warm water (had to leave the water run until it became warmer). Very kind staff, comfortable lobby. I loved the 7th floor where they served breakfast: stunning views of the Urubamba!
Stayed 3 nights in May 2025
Verified

8/10 Good

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and nice. Was a bit worried that it was close to rail but actually heard no noise at all.
Verified

6/10 Okay

Martha

Liked: Cleanliness, staff & service, amenities
The service was very pleasant and helpful. They answered questions and if you needed something they would help out right away. Pleasant family owed hotel. Brunch was real good. Area close to shops.
Stayed 2 nights in Nov 2023
Verified

10/10 Excellent

Yaniv

Liked: Cleanliness, staff & service, property conditions & facilities
Very Nice experience. Great Shower. lol.
Stayed 1 night in Mar 2023
Verified

6/10 Okay

Vineeth

Liked: Staff & service, property conditions & facilities
Basic hotel facility that command a high price only because of the location. The room is very basic with no chair and a single plug. Breakfast is also basic. No room cleaning was offered during out two night stay. Staff were very friendly.
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

SERJIO C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

GREAT VALUE/COMFORT FOR A SHORT STAY!

Stayed here for 1 nite for our visit to Machu Pichu and it was great value and comfort. Nothing fancy, but walking distance from the train station and plenty of eateries/stores. They even went to the train station to walk us back to the hotel upon our arrival, so that was super nice after a long trek to MP. (Need to coordinate this service.) The breakfast was nothing to note, but it will do for an early jump up to Machu Pichu. Overall a great value and clean/comfy place. Highly Recommend!
Stayed 1 night in Jul 2024
Verified

6/10 Okay

SELVI

Liked: Staff & service
Disliked: Amenities
Staffs are friendly. Room is clean. Amenities not okay. Near to Peru railway station and reastaurants. I never recommend for breakfast because its old stuff and also not much options.
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Over the top customer service

The service was amazing! We only stayed there one night and they included a light breakfast! They offered to store our luggage since we were going to MachuPichu on check-out day. The administrator and the cleaning crew made us feel so at home. They worked really hard to make us feel welcomed and comfortable. I would definitely recommend Qoya Palace!
Stayed 1 night in Oct 2022