The lady was so arrogant. I booked online and she says nope and left 2 kids and i woth no where to stay and wouldnt give my money back. Absolutely appalling. Someone so arrogant should not be allowed to work with people. Like agressive dogs muzzle it.
Greeted very rudely and told Expedia was banned. Offered to leave after full refund and she then gave us a room key. Not pleasant.
On the plus side, it was clean. Coffee etc. Bed was comfortable.
Very loud at night with sugar cane trains all night plus trucks on highway.
This is my very first negative review and I am sad to post this. I would not recommend this motel. There are others in the town further from the train tracks and hopefully kinder staff.
Unfortunately each room had a strange odour, unit 1 the TV did not function, we were then transferred to unit 9 same odour and TV problem, the owner did attempt to satisfy our needs and was very attentive, we decided to move on to another motel. Pet Friendly Motels we will avoid at all costs in the future!
We booked through Wotif, arrived at the property to be told by the owner that she doesn't deal with Wotif and wouldn't accept our booking.She said to cancel that booking and to rebook direct with her. We did not want to cancel as the money was non refundable. It was very late to start looking for alternate accommodation so we rebooked direct with her, now to get our refund from Wotif.
Shockingly rude staff on checkin, blaming Expedia and us for not having our booked and paid room available. Apparently we shouldâve called to confirm our room! One of us had to sleep on very thin mattress on the floor.
Sadly customer service was terrible. Lady at front desk didn't even greet me. I had to say hello and how are you? To which I got a 'good' and thats it. Got told room should be $220 and not the $184 I booked through wotif? No instructions of where to park or have a nice stay or anything like that. There was nowhere to park except on wet muddy grass and walk through it all to cottage as there was no path. Concrete landing at bottom of stairs was extremely slippery with green slime and I nearly slid over. Cottage is dated but not decorated in a cosy way. Smelt musty throughout and there was mould growing on the couch so we couldn'tsit on it. Bathroom was clean except for mould growing up walls....Way overpriced for what you get.