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Tru by Hilton Madison West, WI

2.5 star property

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Photo gallery for Tru by Hilton Madison West, WI

Terrace/patio
Lobby
Business centre
Free daily buffet breakfast
Reception

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
8102 Watts Rd., Madison, WI, 53719
  • Place, West Towne Mall
    ‪11 min walk‬
  • Place, Elver Park
    ‪3 min drive‬
  • Place, John Powless Tennis Center
    ‪3 min drive‬
  • Airport, Madison, WI (MSN-Dane County Regional)
    ‪25 min drive‬

Similar properties

Reception
Hampton Inn & Suites Madison-West
  • Pool
  • Hot tub
  • Breakfast included
  • Pet-friendly
4.6 out of 5, Wonderful, 1,009 reviews
The price is CHF 75
includes taxes & fees
5 Apr - 6 Apr
Hampton Inn & Suites Madison-West

About this property

Tru by Hilton Madison West, WI

This hotel features a 24-hour fitness centre, a 24-hour business centre and coffee/tea in a common area. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a business centre, a 24-hour front desk and a front desk safe are on-site. Housekeeping is available on request.
Tru by Hilton Madison West, WI offers 106 air-conditioned accommodations with a safe and a hairdryer. Beds feature premium bedding. 55-inch LCD televisions come with premium satellite channels. Bathrooms include baths or showers and complimentary toiletries.

This Madison hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and fans. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness centre.
The free breakfast at Tru by Hilton Madison West, WI gets high marks from our customers. During your stay, you'll be within walking distance of West Towne Mall. Free WiFi in public areas, free self-parking and a 24-hour gym are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Amenities include a front desk safe, a 24-hour business centre and a car charging station
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 12 minutes by car from Camp Randall Stadium and 13 minutes from University of Wisconsin Hospital and Clinics
  • Cats and dogs welcome for a fee
WiFi is free in public spaces. There's an onsite 24-hour business centre. Free breakfast is available daily. A 24-hour fitness centre, a terrace, and coffee/tea in common area are also featured at the business-friendly Tru by Hilton Madison West, WI. Self parking is free. You'll have access to the health club at a partner property.

Smoking is allowed in designated areas at this Madison hotel.

Guests are served a free buffet breakfast daily from 6:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Billiards/pool table
  • Foosball table
  • Games

Family friendly

  • In-room cot
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre

Outdoors

  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Built in 2018
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable/satellite channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Fan
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 45 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Tru Hilton Madison West WI Hotel
Tru Hilton Madison West WI
Tru by Hilton Madison West, WI Hotel
Tru by Hilton Madison West, WI Madison
Tru by Hilton Madison West, WI Hotel Madison

Tru by Hilton Madison West, WI Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 777 out of 1008 reviews
Rating 8 - Good. 161 out of 1008 reviews
Rating 6 - Okay. 42 out of 1008 reviews
Rating 4 - Poor. 12 out of 1008 reviews
Rating 2 - Terrible. 16 out of 1008 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Tessa

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean, the staff was very friendly, the breakfast selection was great, the location was perfect, and they allowed my pup to stay with us! Will definitely be back when we’re in the area next time!
Stayed 1 night in Dec 2025

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, friendly
Stayed 1 night in Dec 2025

10/10 Excellent

Anneliese

Stayed 1 night in Dec 2025

10/10 Excellent

Melanie

Stayed 1 night in Dec 2025

10/10 Excellent

Connie

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everything about this stay was perfect. The staff was very friendly, the room was very clean, and the breakfast was wonderful. Thank you
Stayed 1 night in Dec 2025

10/10 Excellent

Bernie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was wonderful. Friendly and helpful staff, nice clean room and good location.
Stayed 1 night in Dec 2025

10/10 Excellent

Deana

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
I has ZERO issues or complaints about this hotel. This hotel is one of the best I have stayed in hands down!. My checkin was smooth and pleasant. The young man who checked me in was friendly and welcoming. He made my checkin seamless and I really appreciate the water bottles. This hotel is Pretty and CLEAN. It is not just surface clean but Clean CLEAN. My room was perfect. Oh and the cleaning lady was friendly as well and did an excellent job. No complaints! It was a quiet relaxing stay and the breakfast offerings were 10/10. This hotel and staff for me checked all my boxes, exceeded my expectations and made me a forever guest when I am in the area again! 10/10. I highly recommend a stay here!
Stayed 2 nights in Dec 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities
Clean room, excellent customer service.
Stayed 2 nights in Dec 2025

10/10 Excellent

Blanca

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great like every other time we have stayed here. Clean and comfortable.
Stayed 1 night in Dec 2025

6/10 Okay

La Toya

Stayed 1 night in Dec 2025

10/10 Excellent

Angela

Stayed 1 night in Dec 2025

8/10 Good

Daphne

Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Would’ve appreciated a microwave in the room, had to use the one in the lobby. Staff was friendly and helpful
Stayed 1 night in Dec 2025

10/10 Excellent

Andrea

Stayed 1 night in Dec 2025

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities
All good
Stayed 1 night in Dec 2025

10/10 Excellent

Prasad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good
Stayed 3 nights in Dec 2025

10/10 Excellent

Asiana

Stayed 1 night in Dec 2025

10/10 Excellent

Tinuke

Stayed 11 nights in Dec 2025

10/10 Excellent

Lucas

Travelled with pets, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The rooms were clean, the staff were accommodating and kind. Very much appreciated that it’s animal friendly! Had a dog and cat without any issues. The breakfast felt well stocked and the area was clean.
Stayed 14 nights in Nov 2025

10/10 Excellent

satishkumar

Business traveller
Liked: Cleanliness, staff & service, amenities
Clean and comfortable rooms. Courteous staff. Wonderful breakfast. Always looking forward to stay TRU.
Stayed 2 nights in Dec 2025

10/10 Excellent

Kurian

Liked the overall design of the hotel. Unique. Also enjoyed the pool table that I could use. Room was sp
Stayed 2 nights in Dec 2025

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2025

10/10 Excellent

Brian

Travelled with group
Liked: Cleanliness, staff & service, amenities
Clean rooms, amenities, staff
Stayed 1 night in Dec 2025

10/10 Excellent

Fnu

Stayed 1 night in Dec 2025

6/10 Okay

Nicole

Business traveller
Disliked: Cleanliness, room comfort
Bathroom needs to be cleaned better, beds are quite hard, other than that the stay was fine. Staff was friendly
Stayed 2 nights in Dec 2025

10/10 Excellent

Roman

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Rooms
Stayed 1 night in Dec 2025