Staff were very friendly. Nice little common area with complimentary tea and coffee. Convenient location. Unfortunately the soundproofing is pretty bad, we could hear everything going on outside the room. WiFi doesn't work in the room that we were staying in, had to go outside for it to work which is a shame.
Excellent location for night life and shopping but a long walk from Atocha station.
I had difficulty using the air conditioning but rooms are spacious and coffee and tea is including in the stay.