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Ch Cruz Madrid

2.0 star property

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Photo gallery for Ch Cruz Madrid

Comfort Triple Room, Balcony, City View | Free WiFi
Shower, hair dryer, towels, soap
Comfort Triple Room, Balcony, City View | Point of interest
Interior
View from property

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Calle Cruz, 33 2 Izq, Madrid, Madrid, 28012
  • Place, Puerta del Sol
    ‪2 min walk‬
  • Place, Plaza Mayor
    ‪6 min walk‬
  • Place, Gran Via
    ‪6 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪21 min drive‬

Room options

View all photos for Superior Double Room, Balcony, City View

Superior Double Room, Balcony, City View | Free WiFi

Superior Double Room, Balcony, City View

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Comfort Triple Room, Balcony, City View

Comfort Triple Room, Balcony, City View | Free WiFi

Comfort Triple Room, Balcony, City View

  • City view
  • 15 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Double Room, Courtyard View

Standard Double Room, Courtyard View | Free WiFi

Standard Double Room, Courtyard View

10.0 out of 10
Exceptional
(1 review)
  • 12 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Traditional Single Room, Courtyard View

Traditional Single Room, Courtyard View | Free WiFi

Traditional Single Room, Courtyard View

  • 8 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

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About this property

Ch Cruz Madrid

This smoke-free hotel features free Wi-Fi in public areas. Housekeeping is available on request.
Ch Cruz Madrid offers 8 air-conditioned accommodations, with a hairdryer. This Madrid hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Bathrooms include a shower. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.
With your stay at Ch Cruz Madrid, you're connected to a railway/underground station and just a quick walk from Puerta del Sol. Free WiFi in public areas and airport drop-off service (surcharge) are available.
  • Free Wi-Fi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Steps from Plaza de Santa Ana and 2 minutes on foot from Puerta del Sol
  • Airport drop-off shuttle service available for a fee
WiFi is free in public spaces. A shuttle from the hotel to the airport (available 24 hours) is available for a fee.

This Madrid hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour airport drop-off shuttle on request for a surcharge

Conveniences

  • Limited-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping on request

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

More

  • Air conditioning
  • Heating

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM

Late check-in subject to availability

Late check-in fee: EUR 5 for check-in between 11:00 PM and 5:00 AM

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 10:00 AM - 7:00 PM

Front desk staffed during limited hours

If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 40 per room
  • Late check-in fee: EUR 5 for check-in between 11:00 PM and 5:00 AM

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
The front desk at this property is open daily from 10:00 AM - 7:00 PM.
Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Property Registration Number 270578692

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Ch Cruz Madrid Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 11 out of 23 reviews
Rating 8 - Good. 8 out of 23 reviews
Rating 6 - Okay. 2 out of 23 reviews
Rating 4 - Poor. 1 out of 23 reviews
Rating 2 - Terrible. 1 out of 23 reviews

9.4/10

Cleanliness

9.8/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great! The room was clean and the staff very friendly
Stayed 3 nights in May 2026

2/10 Terrible

Teodora

Disliked: Cleanliness, amenities
Place is too small for the cost and the street is too dirty
Stayed 3 nights in May 2026

8/10 Good

sandro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. clean and well maintenance the place...alway smell good. minor issue y a bar near and is gonna be music all night, but with ear plugs you can fix that issue...
Stayed 5 nights in May 2026

8/10 Good

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All ok
Stayed 6 nights in Apr 2026

8/10 Good

Alexis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff and clean rooms
Stayed 1 night in Apr 2026

8/10 Good

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and lovely smelling. Friendly receptionist. Excellent location. Due to its great location it can be quite noisy outside at night. Only negative is the bed could be bigger.
Stayed 3 nights in Apr 2026

10/10 Excellent

Michael

Stayed 5 nights in Apr 2026

8/10 Good

Thiago

Liked: Cleanliness, staff & service, property conditions & facilities
Quarto limpo e muito funcional. A cama simples e muito confortável. Muito boa estadia. Recomendo demais pela localização central em Madrid. Conhecemos tudo a pé.
Stayed 2 nights in Apr 2026

6/10 Okay

Lauren

Travelled with partner
Liked: Cleanliness, staff & service
Was okay. Staff was very nice
Stayed 2 nights in Apr 2026

8/10 Good

Roy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small but adequate room. It was clean and quiet.
Stayed 1 night in Mar 2026

10/10 Excellent

Maria Eugenia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Espacio adecuado y sobretodo limpio
Stayed 3 nights in Mar 2026

10/10 Excellent

Delfin

Liked: Cleanliness
Exccellent
Stayed 1 night in Mar 2026

10/10 Excellent

Carsten

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo ok
Stayed 2 nights in Mar 2026

10/10 Excellent

Ernesto, Philadelphia

Liked: Cleanliness, amenities, property conditions & facilities
Great staff , clean professionally managed place , excellent location
Stayed 2 nights in Feb 2026

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy céntrico
Stayed 2 nights in May 2026

8/10 Good

Loïc

Travelled with partner
Liked: Cleanliness, staff & service, amenities
La localisation de cet hôtel est parfaite pour découvrir la vieille ville à pied. Il se situe dans un quartier très animé idéal pour goûter la vie festive alors à éviter si vous cherchez la quiétude et le silence. L'accueil et la disponibilité du personnel est parfaite !
Stayed 2 nights in Apr 2026

10/10 Excellent

DIANA

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bien. Obvio sencillo pero no lo justo por lo que pagas, pero la maravilla es la ubicación en un Madrid auténtico, despiertas y estás ya en el corazón de la ciudad
Stayed 1 night in Apr 2026

8/10 Good

Maria alejandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hostal muy bien ubicado para puntos populares en Madrid.
Stayed 2 nights in Apr 2026

4/10 Poor

Guillaume

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Lit très inconfortable, matelas et coussin durs, compliqué de dormir correctement dessus. Extérieur très bruyant à longueur de journée et toute la nuit à cause des ventilateurs que l'on entend même la fenêtre fermée. Murs très fins, on entend les voisins comme si ils étaient dans la même pièce que nous.
Stayed 3 nights in Apr 2026

10/10 Excellent

Héctor Sebastian

La atención al recibir y durante la estancia es FORMIDABlE
Stayed 2 nights in Apr 2026

6/10 Okay

Raquel

Travelled with partner
Liked: Cleanliness, staff & service
É uma comodidade simples, mas fica muito bem localizado.
Stayed 2 nights in Mar 2026

10/10 Excellent

Kotaro

Stayed 3 nights in Mar 2026

10/10 Excellent

JOSE LUIS VALLEJO

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Camas muy comodas
Stayed 2 nights in Feb 2026