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Crowne Plaza Madrid Airport by IHG

4.0 star property

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Photo gallery for Crowne Plaza Madrid Airport by IHG

Exterior
Bar (on property)
1 bedroom, premium bedding, minibar, in-room safe
Restaurant
Reception

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Room service
  • Gym
  • Laundry
  • Housekeeping

Explore the area

Map
Calle de Lola Flores, 1, Access By Avenida de Aragon, 402, Madrid, Madrid, 28022
  • Aquopolis
    ‪2 min drive‬
  • Plenilunio Shopping Mall
    ‪3 min drive‬
  • Riyadh Air Metropolitano
    ‪5 min drive‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪6 min drive‬

Room options

View all photos for Family Room, 2 Double Beds

1 bedroom, premium bedding, minibar, in-room safe

Family Room, 2 Double Beds

9.4 out of 10
Exceptional
(17 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

1 bedroom, premium bedding, minibar, in-room safe

Standard Room

9.0 out of 10
Wonderful
(27 reviews)
  • 35 sq m
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Room, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Premium Room, 1 King Bed

9.8 out of 10
Exceptional
(8 reviews)
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

1 bedroom, premium bedding, minibar, in-room safe

Standard Room, 1 King Bed, Accessible

9.8 out of 10
Exceptional
(6 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • 52 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room

1 bedroom, premium bedding, minibar, in-room safe

Premium Room

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Room, 2 Single Beds

1 bedroom, premium bedding, minibar, in-room safe

Standard Room, 2 Single Beds

9.6 out of 10
Exceptional
(51 reviews)
  • 30 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Room, 1 King Bed (Runway View)

1 bedroom, premium bedding, minibar, in-room safe

Premium Room, 1 King Bed (Runway View)

10.0 out of 10
Exceptional
(2 reviews)
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(52 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

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Exterior

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4.6 out of 5, Wonderful, (1379)
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About this property

Crowne Plaza Madrid Airport by IHG

Hotel in Madrid with 24-hour fitness centre and 24-hour front desk
This smoke-free hotel features a restaurant, a 24-hour fitness centre and a conference centre. WiFi in public areas is free. Other amenities include self parking, conference space and concierge services.
Crowne Plaza Madrid Airport by IHG offers 125 accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. Guests can surf the web using complimentary wireless Internet access.

Bathrooms include slippers, bidets, complimentary toiletries and hairdryers. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Crowne Plaza Madrid Airport by IHG. During your stay, you'll be close to Riyadh Air Metropolitano. Enjoy features like free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Self-parking and extended parking available for a fee
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 14 minutes by car from El Retiro Park and 14 minutes from Bernabéu Stadium
  • Airport drop-off shuttle service available for a fee
There's a restaurant on site. Public spaces have free WiFi. Event space at this hotel measures 3692 square feet (343 square metres) and includes a conference centre. A shuttle from the hotel to the airport (available on request) is available for a fee. A 24-hour fitness centre, a vending machine, and multilingual staff are also featured at the business-friendly Crowne Plaza Madrid Airport by IHG. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Madrid hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 7:00 AM to 10:30 AM.
Crowne Plaza Madrid Airport by IHG has a restaurant on site.
Prema Restaurant – This restaurant specialises in Mediterranean cuisine and serves breakfast, lunch and dinner. Open daily.
Room service (during limited hours) is available.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Free offsite parking within 0 metres
  • Airport drop-off shuttle (surcharge) from 6:00 AM to 10:00 AM at scheduled times and on request
  • Secured, covered parking on site (EUR 18 per day)
  • Secured, covered extended parking on site (EUR 64 per week)
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; EUR 20 for adults and EUR 13 for children
  • A restaurant

Restaurants on site

  • Prema Restaurant

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Free cot
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 7 meeting rooms
  • Conference centre (3,692 square foot of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Lift (79 centimetre wide door)
  • Low-height door lock
  • Low-height view port in door
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways (89 centimetre wide)
  • Wheelchairs on site

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2010
  • Communal living room
  • Reception hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: EUR 20
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 20 for adults and from EUR 13 for children
  • Airport shuttle fee: EUR 5.00 per person
  • Airport shuttle fee per child: EUR 5.00 (up to 18 years old)
  • Covered self-parking fee: EUR 18 per day
  • Covered extended parking fee: EUR 64 per week
  • Early check-in fee: EUR 20 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Crowne Plaza Madrid Airport by IHG offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Guests arriving after 11 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Hotel Madrid Airport
Crowne Plaza Madrid Airport
Madrid Airport Crowne Plaza
Crowne Plaza Madrid Airport Hotel Madrid
Crowne Plaza Madrid Airport Hotel
Crowne Plaza Madrid Hotel

Crowne Plaza Madrid Airport by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 673 out of 1000 reviews
Rating 8 - Good. 219 out of 1000 reviews
Rating 6 - Okay. 60 out of 1000 reviews
Rating 4 - Poor. 26 out of 1000 reviews
Rating 2 - Terrible. 22 out of 1000 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenience of location to airport
Stayed 1 night in Mar 2025

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was large. Breakfast buffet had a large selection. Check in staff was great.
Stayed 1 night in Mar 2025

8/10 Good

CHRISTOPHER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Elsa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Vivian

Liked: Cleanliness, property conditions & facilities
Location not convenient
Stayed 1 night in Mar 2025

10/10 Excellent

sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food and service.
Stayed 2 nights in Mar 2025

8/10 Good

Amihai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent bottle, be careful of the airport shuttl

Reception was excellent, but airport-hotel shuttle experience was terrible. Ended up getting a taxi
Stayed 1 night in Mar 2025

10/10 Excellent

Ashley

Stayed 1 night in Mar 2025

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
great
Stayed 2 nights in Mar 2025

10/10 Excellent

Janet

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy bueno el desayuno

De paso solo fue una noche pero está muy bueno el desayuno
Stayed 1 night in Feb 2025

6/10 Okay

Christie

Liked: Staff & service
Stayed 1 night in Feb 2025

10/10 Excellent

Chuck

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommend!

Terrific hotel by airport with friendly staff, excellent restaurant, and convenient shuttle to Madrid Airport
Stayed 1 night in Feb 2025

10/10 Excellent

Kimberly

Stayed 1 night in Feb 2025

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great for a quick stop

Second trip to Madrid. Rented a vehicle on this trip. We had to take the shuttle until the rental car opened. You should call if you are arriving late. Took 45 mins to get a shuttle. The hotel is great but if you don’t have a vehicle I would stay closer to the metro stations. Fantastic service. I would definitely stay again but only with a car.
Stayed 1 night in Feb 2025

10/10 Excellent

Jayson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Jan 2025

4/10 Poor

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Decent hotel in the WORST neighborhood.

While the hotel itself is ok, it is literally in the worst neighborhood. Its next to what looks like a crack house apartment buidling and empty run down buildings. We called an uber to take us back into town for dinner at 7 pm last night and there were 15 national police officers stopping cars. I’m from NYC and have traveled extensively and would have NEVER booked this hotel if i had any idea about the neighborhood. Much safer to stay someplace else, even if you have to get up much earlier to catch your plane.
Stayed 1 night in Feb 2025

10/10 Excellent

Yi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Oswaldo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice attention
Stayed 1 night in Feb 2025

8/10 Good

Aida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Madrid trip

It was a great trip. We loved every minute of it. The staff was most helpful.
Stayed 1 night in Feb 2025

10/10 Excellent

Rebeca, El Paso

Travelled with partner
Liked: Amenities
Their service was excellent. The restaurant service and food erre excellent too.
Stayed 5 nights in Feb 2025

8/10 Good

Junho

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024