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Eurostars Puerta Madrid

4.0 star property

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Photo gallery for Eurostars Puerta Madrid

Down duvets, minibar, in-room safe, desk
Restaurant
Front of property
Reception
Down duvets, minibar, in-room safe, desk

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Parking available

Explore the area

View in a map
Juan Rizi, 5, Madrid, Madrid, 28027
  • Place, Calle de Alcalá
    ‪13 min walk‬
  • Place, Arturo Soria Plaza Shopping Center
    ‪17 min walk‬
  • Place, IFEMA
    ‪5 min drive‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪8 min drive‬

Room options

View all photos for Deluxe Double Room

Down duvets, minibar, in-room safe, desk

Deluxe Double Room

10.0 out of 10
Exceptional
(2 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room Single Use

Down duvets, minibar, in-room safe, desk

Deluxe Double Room Single Use

  • 27 sq m
  • Sleeps 1
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room (Sofa Bed)

Deluxe Double Room (Sofa Bed) | Down duvets, minibar, in-room safe, desk

Deluxe Double Room (Sofa Bed)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Murphy Bed
  • Free Wi-Fi

View all photos for Deluxe Suite (Single Use)

Down duvets, minibar, in-room safe, desk

Deluxe Suite (Single Use)

  • 46 sq m
  • Sleeps 1
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Suite

Down duvets, minibar, in-room safe, desk

Deluxe Suite

  • 46 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Eurostars Puerta Madrid

Along with a restaurant, this smoke-free hotel has a fitness centre and a coffee shop/cafe. Free WiFi in public areas and a free manager's reception are also provided. Other amenities include self parking, coffee/tea in a common area and dry cleaning.
Eurostars Puerta Madrid offers 194 accommodations with minibars and a safe. Beds feature down duvets. Televisions come with satellite channels.

Bathrooms include a separate bath and shower, bidets, complimentary toiletries and hairdryers. This Madrid hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Eurostars Puerta Madrid. During your stay, you'll be within walking distance of Calle de Alcalá. Features include free WiFi in public areas and a free manager's reception, plus a restaurant.
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Dining options include a coffee shop and a restaurant
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include 5 meeting rooms, a car charging station and a lift
  • On-site recreation includes a gym
  • 6 minutes by car from Riyadh Air Metropolitano and 10 minutes from Bernabéu Stadium
Along with a restaurant, there's a coffee shop/cafe on site. A free manager's reception is offered daily. WiFi is free in public spaces. There are 5 meeting rooms available. A fitness centre, a terrace, and coffee/tea in common area are also featured at the business-friendly Eurostars Puerta Madrid. For a fee, parking is available.

This 4-star Madrid hotel is smoke free.

The hotel hosts a free manager's reception daily.
Eurostars Puerta Madrid has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Covered parking on site (EUR 15 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 15 for adults and EUR 9 for children
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Things to do

  • Gym

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 5 meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Handrails in stairways
  • Lift
  • Smooth flooring in public areas
  • Thin carpet in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 7 floors
  • At least 80% lighting from LEDs
  • Built in 2000
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 32-inch TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 1:00 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 1:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 15 for adults and from EUR 9 for children
  • Covered self-parking fee: EUR 15 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses some solar energy
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after 1:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Silken Puerta Madrid
Silken Puerta Madrid Madrid
Hotel Silken Puerta Madrid Hotel
Hotel Silken Puerta Madrid Madrid
Hotel Silken Puerta Madrid Hotel Madrid

Eurostars Puerta Madrid Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 349 out of 669 reviews
Rating 8 - Good. 223 out of 669 reviews
Rating 6 - Okay. 54 out of 669 reviews
Rating 4 - Poor. 25 out of 669 reviews
Rating 2 - Terrible. 18 out of 669 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Andreas

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, grad location, friendly staff
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Jose

Liked: Cleanliness, amenities, property conditions & facilities
Grate rooms, clean and friendly staff
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Jose

Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable bed and clean
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Luis Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good business hotel.

Great hotel, comfortable, nice breakfast included.
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Roberto Salazar

Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

LUIS G

Liked: Cleanliness, amenities, property conditions & facilities
My stay was excellent! The staff were incredibly kind, courteous, and helpful. The room was spotless and very comfortable. I also want to thank them for serving the ONE OF best breakfast in Madrid — delicious and beautifully presented. Highly recommended!
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a good hotel located close to the airport.
Stayed 1 night in Jul 2024
Verified

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to stay near airport.
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Abigail

Liked: Staff & service
We didn’t get breakfast but I did appreciate being able to have an early check in. Only issue was there was hair on the shower assuming from previous guests… there was a full body mirror.
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Adriana

Liked: Staff & service, property conditions & facilities
The property is okay and close to the airport
Stayed 1 night in Dec 2024
Verified

8/10 Good

Ana Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice place to stay if you need somewhere to sleep, but if you’re planning to go to turistic areas everything is far away.
Stayed 1 night in Dec 2024
Verified

2/10 Terrible

Mohamed

Disliked: Cleanliness, amenities, property conditions & facilities
The TV was not connecting to the Wi-Fi, and the staff mentioned they were unable to fix it. The hotel is also in need of renovation, as the overall condition feels very old.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Out of the city, but excellent bus service into the centre
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent no frills hotel. Good breakfast, clean rooms, attentive staff. Not elegant, just effective.
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was very pleasant, hotel staffs were very friendly and helpful, very clean room and the cleanliness was maintained throughout our stay, breakfast was of good quality and had various choices , especially healthier choices, check in/out was made at an ease.i would recommend my family and friends,and I would return without doubts.
Stayed 3 nights in Jul 2024
Verified

6/10 Okay

noris

Liked: Cleanliness, staff & service
The bed was comfortable.
Stayed 3 nights in Sep 2023
Verified

6/10 Okay

Joelle

Disliked: Staff & service, property conditions & facilities, room comfort
Strictly a hotel to stay 1 night if you have to get or you arrive from airport.
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Meghna

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get the bus and get into the city center area
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Sheniz

Liked: Property conditions & facilities
Very clean, great service
Stayed 4 nights in May 2024
Verified

8/10 Good

Reza

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, safe
Stayed 3 nights in Jul 2024
Verified

10/10 Excellent

Kimoi

Liked: Staff & service, amenities, property conditions & facilities
Best hotel in Madrid. They are very helpful and honor all your requests as best as possible The sixth floor hangout is nice !
Stayed 6 nights in Jul 2022
Verified

8/10 Good

Anadri

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!
Stayed 3 nights in Sep 2024
Verified

8/10 Good

Adi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, well located if you don't want to look for parking inside the city. Close to the airport. Amenities were ok. Basic breakfast. Overall experience - Good!
Stayed 2 nights in Oct 2023
Verified

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellet
Stayed 1 night in May 2025
Verified

10/10 Excellent

Michael

Liked: Amenities
Quiet industrial type neighborhood. Not much to do,no shopping or restaurants.
Stayed 4 nights in May 2024