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Windsor Puerta del Sol

3.0 star property

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Photo gallery for Windsor Puerta del Sol

Daily buffet breakfast (EUR 12 per person)
Lobby sitting area
Lobby
Flat-screen TV
Front of property

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Bar

Explore the area

View in a map
Calle del Pozo, 4, Madrid, Madrid, 28012
  • Place, Puerta del Sol
    ‪1 min walk‬
  • Place, Plaza de Santa Ana
    ‪2 min walk‬
  • Place, Gran Via
    ‪5 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪23 min drive‬

Room options

View all photos for City Double Room Single Use

1 bedroom, premium bedding, down duvets, minibar

City Double Room Single Use

  • 10 sq m
  • Sleeps 1
  • 1 Double Bed OR 2 Single Beds

View all photos for City Double Room

1 bedroom, premium bedding, down duvets, minibar

City Double Room

8.6 out of 10
Excellent
(12 reviews)
  • 10 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

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About this property

Windsor Puerta del Sol

Beaux Arts hostal with restaurant, steps from Puerta del Sol
Along with a restaurant, this smoke-free hostal has a bar/lounge and a snack bar/deli. Free WiFi in public areas and a free manager's reception are also provided. Additionally, concierge services, a front desk safe and multilingual staff assistance are on-site.
Windsor Puerta del Sol offers 14 air-conditioned accommodations with minibars and a safe. Beds feature down duvets and premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Madrid hostal provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Windsor Puerta del Sol. During your stay, you're just a quick walk from Puerta del Sol. You'll find features such as free WiFi in public areas and a free manager's reception, plus a restaurant.
  • Free WiFi and wired Internet
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Amenities include a front desk safe, multilingual staff and a lift
  • Steps from Puerta del Sol and Plaza de Santa Ana
  • Cats and dogs welcome for a fee
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. WiFi and wired Internet are free in public spaces.

Windsor Puerta del Sol also features multilingual staff, concierge services, and a front desk safe.

This 3-star Madrid hostal is smoke free.

The hostal hosts a free manager's reception daily.
La Carmela – This restaurant serves breakfast, lunch and dinner.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking available (EUR 35 per day); discounts available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 12 for adults and EUR 12 for children
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • La Carmela

Family friendly

  • Separate bedroom
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • Lift

More

  • 1 building
  • 4 floors
  • Beaux Arts architecture
  • Built in 2008
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions; your host will greet you
Information provided by the property may be translated using automated translation tools

Access methods

Host will greet you

Pets

  • Pets: EUR 15 per pet, per day
  • Only dogs and cats are allowed
  • Weight limit: 33 lb per pet
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 12 for adults and from EUR 12 for children
  • Nearby parking fee: EUR 35 per day (656 ft away)
  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - B84363704
This property accepts credit cards, debit cards, mobile payments and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property does not have a front desk. Guests will receive an email 24 hours before arrival with check-in information. The host will greet guests on arrival.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

El Pasaje Madrid
Hostel El Pasaje
Hostel El Pasaje Madrid
El Pasaje
Hostel El Pasaje
Hostal El Pasaje Hostal
Hostal El Pasaje Madrid
Hostal El Pasaje Hostal Madrid

Windsor Puerta del Sol Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 112 out of 287 reviews
Rating 8 - Good. 115 out of 287 reviews
Rating 6 - Okay. 37 out of 287 reviews
Rating 4 - Poor. 13 out of 287 reviews
Rating 2 - Terrible. 10 out of 287 reviews

8.8/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Carmelo

Stayed 7 nights in Oct 2025

10/10 Excellent

Nuria

Stayed 1 night in Oct 2025

2/10 Terrible

Victoria

Stayed 1 night in Sep 2025

8/10 Good

yvonne, Queensbury

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the center in Madrid But there isn’t a receptionist on the place the receptionist it’s on the Victorias hotel 40 steps away
Stayed 4 nights in Sep 2025

10/10 Excellent

Luv

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great area and ease in city tour
Stayed 1 night in Sep 2025

10/10 Excellent

ALFRED, MIAMI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 2 nights in Sep 2025

4/10 Poor

John

Business traveller
Disliked: Property conditions & facilities
Centrally located but very noisy all night long. All night long! Garbage collection, restaurants and bars, and alleyways accentuate people talking, screaming, laughing and accordian playing, all until 6:00 am every morning for the two nights I stayed there. No air conditioning required open windows which made it even worse.
Stayed 2 nights in Jun 2025

8/10 Good

Sofia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Very clean room. Private and quiet. Only issue was a leaky ceiling near the front entrance of the door.
Stayed 2 nights in Jun 2025

10/10 Excellent

Carlos

Liked: Cleanliness, amenities, property conditions & facilities
Excellent customer service.
Stayed 1 night in May 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ubicacion perfecta, limpieza perfecta, aire acondicionado genial, no percibi ningun ruido de la calle, el check innes ennotro hotel a 2 min caminando.hay ascensor, baño privado agua caliente
Stayed 2 nights in Jun 2025

6/10 Okay

Ian

Disliked: Cleanliness
Room wasn't cleaned properly on second day.
Stayed 5 nights in Apr 2025

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Minimalist unit, clean, nice bathroom, reasonable price
Stayed 1 night in Apr 2025

10/10 Excellent

Samson, Millbare

Stayed 3 nights in Apr 2025

10/10 Excellent

Vladan

Stayed 6 nights in Nov 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very conveniently located. Clean and has most needed ammenities
Stayed 4 nights in Nov 2024

8/10 Good

Anthony

Stayed 1 night in Oct 2024

10/10 Excellent

Sean

Stayed 1 night in Oct 2024

10/10 Excellent

Eid

Stayed 1 night in Oct 2024

8/10 Good

Antonyo, New city

Travelled with partner
Liked: Amenities
The room was ok a bit small but clean. The check in process was good. There was a problem with loss of water after second day there. They offered to move us to another hotel affiliated with them, which was nearby but, only For one night and we had two more nights to go. But the water was fixed later the next day.
Stayed 4 nights in Oct 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Trung

Travelled with family
Liked: Staff & service
Disliked: Amenities
Basic, good location, noisy late at night and 5am from bars/restaurants below. Alley was dirty as restaurant trash bins are across entry. Room is small and simple.
Stayed 3 nights in May 2024

10/10 Excellent

Ronald, Houston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A perfect place for a quick stay in Madrid. Small and simple, but great band for buck for those who want to sleep, wash and get back out to see things!
Stayed 3 nights in Apr 2024

10/10 Excellent

Kenia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Joanna

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for money, clean, good location and friendly staff. Hairdryer in the room, free safe with hand soap and shower gel. On check out you can leave your bags in the main hotel that’s part of the hostel. Excellent Irish bar opposite and some good restaurants close by. I would definitely stay here again. The rooms are on the small side but was perfect for a city break. To improve a kettle and coffee/tea would be nice and extra pillows.
Stayed 2 nights in Apr 2024

2/10 Terrible

Josh

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Getting to The hotel was a nightmare as no information was provided in advance. Guides and directions should have been emailed when booking was confirmed. No car access and parking is a far walk. Then trying to communicate and ask for help with staff was difficult. Tried calling and then said he’d send info over via text instead of telling us on the phone so we drove two 25 min laps around Barcelona bc I it’s so difficult to get to where you need to go. Room was so small, sheets and towels weren’t changed and we didn’t even get extra toilet paper.
Stayed 2 nights in Mar 2024