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Hotel Emperador

4.0 star property
VIP Access

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Photo gallery for Hotel Emperador

Exterior
Outdoor pool, pool loungers, lifeguards on site
Outdoor pool, pool loungers, lifeguards on site
Interior entrance
Porch

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
Gran Via 53, Madrid, Madrid, 28013
  • Place, Gran Via
    ‪1 min walk‬
  • Place, Lope de Vega Theatre
    ‪1 min walk‬
  • Place, Plaza de España - Princesa
    ‪1 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪17 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Club Room, 1 Double or 2 Single Beds

Club Room, 1 Double or 2 Single Beds | Minibar, in-room safe, desk, soundproofing

Club Room, 1 Double or 2 Single Beds

9.8 out of 10
Exceptional
(21 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Single Room (Interior)

Minibar, in-room safe, desk, soundproofing

Single Room (Interior)

8.2 out of 10
Very good
(22 reviews)
  • 9 sq m
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Habitación Club Pemium balcon

Habitación Club Pemium balcon | Minibar, in-room safe, desk, soundproofing

Habitación Club Pemium balcon

9.0 out of 10
Wonderful
(12 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Double or Twin Room

Minibar, in-room safe, desk, soundproofing

Standard Double or Twin Room

8.8 out of 10
Excellent
(170 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Triple Room

Triple Room | Minibar, in-room safe, desk, soundproofing

Triple Room

9.4 out of 10
Exceptional
(19 reviews)
  • 27 sq m
  • Sleeps 3
  • 2 Single Beds OR 1 Single Bed

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The price is CHF 229
includes taxes & fees
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About this property

Hotel Emperador

Hotel with a rooftop terrace, steps from Gran Via
This smoke-free hotel features an outdoor pool, a fitness centre and a bar/lounge. WiFi in public areas is free. Additionally, a poolside bar, a snack bar/deli and a rooftop terrace are on-site.
Hotel Emperador offers 232 accommodations with minibars and a safe. Satellite televisions are provided. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Madrid hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.
Our customers tell us that they can't get enough of the breakfast at Hotel Emperador. During your stay, you're just a quick walk from Gran Via. Enjoy features like free WiFi in public areas, plus an outdoor pool and a gym.
  • Free WiFi
  • The coffee shop/cafe, poolside bar and bar/lounge offer choices for drinking and dining
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include a lifeguard on-site, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests really like the accommodation for the cleanliness and overall comfort
  • Steps from Gran Via and Plaza de España - Princesa
Hotel Emperador offers its guests an outdoor pool and a fitness centre. There's a coffee shop/cafe on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre, 11 meeting rooms, and limo/town car service. Event space at this hotel measures 2153 square feet (200 square metres) and includes a conference centre. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Hotel Emperador.

This 4-star Madrid hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 10:30 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Limo/town car service

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 19 for adults and EUR 19 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • Art gallery
  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 11 meeting rooms
  • Business centre
  • Conference centre (2,153 square foot of space)

Outdoors

  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 10 floors
  • Banquet hall
  • Built in 1947
  • Lifeguards
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 66.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 19 for adults and from EUR 19 for children
  • Rollaway bed fee: EUR 66.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Front desk staff will greet guests on arrival at the property.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in May and close in September.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Emperador
Emperador Hotel
Emperador Madrid
Hotel Emperador
Hotel Emperador Madrid
Madrid Emperador Hotel
Hotel Emperador Hotel
Hotel Emperador Madrid
Hotel Emperador Hotel Madrid

Hotel Emperador Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1370 out of 1946 reviews
Rating 8 - Good. 410 out of 1946 reviews
Rating 6 - Okay. 109 out of 1946 reviews
Rating 4 - Poor. 29 out of 1946 reviews
Rating 2 - Terrible. 28 out of 1946 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Julio Mario

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very friendly, breakfast was wonderful, beds are comfy. And location is perfect! Would so stay again!
Stayed 3 nights in Oct 2025

6/10 Okay

Anna

Liked: Cleanliness
The hotel was nice, staff pleasant, and overall clean. I was expecting a more modernized hotel room due to the pictures shown, but we must have been placed on a floor not yet updated. The hotel is rated a four star and I would say so if it were the 1990’s. Not bad, but definitely not a four star for 2025.
Stayed 1 night in Oct 2025

10/10 Excellent

Kendalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Oct 2025

10/10 Excellent

Connie R

Liked: Cleanliness, amenities, property conditions & facilities
Clean large room, great breakfast, quite and comfortable bed
Stayed 1 night in Oct 2025

10/10 Excellent

Ileana

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very nice staff- super helpful and service
Stayed 4 nights in Oct 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a very nice hotel in a great location. The staff is very friendly and helpful.
Stayed 2 nights in Oct 2025

8/10 Good

Fiby

Travelled with family
Liked: Cleanliness, staff & service, amenities
This property is in the center of it all. Amazing location and surprisingly quiet room. It has this classic look which is nice and beautiful but the rooms are so old and the bathrooms are 70s old. While I do like the classic look of the hotel and rooms are very outdated.
Stayed 2 nights in Oct 2025

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t have the breakfast, but the staff were terrific. The views are fantastic from the balconies, but it is located in a busy area which made last minute restaurant reservations a bit of a challenge (book ahead).
Stayed 1 night in Oct 2025

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We didn't have the breakfast but the room was fabulous
Stayed 3 nights in Oct 2025

10/10 Excellent

Claudia Patricia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, short distance to main attractions
Stayed 1 night in Oct 2025

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and convenient location.
Stayed 3 nights in Oct 2025

8/10 Good

ALDELIRIS, danbury

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of Hotel Emperador is fantastic—right in the heart of Gran Vía, making it easy to explore Madrid on foot. The staff were friendly and helpful, and the rooftop pool and bar offer amazing views of the city. However, the rooms are a bit outdated and could use some renovation to match the rest of the hotel’s elegance. Overall, it’s a comfortable stay with great amenities, but the decor feels a little stuck in the past.
Stayed 2 nights in Oct 2025

10/10 Excellent

Suha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very well maintained for such an old establishment. very friendly staff and beautiful rooftop restaurant.
Stayed 2 nights in Oct 2025

10/10 Excellent

Nazeeh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walking distance
Stayed 2 nights in Jul 2025

10/10 Excellent

Brunilda, San Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

10/10 Excellent

Jonida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked this hotel. It felt luxurious and conveniently located. We walked everywhere from our hotel. Metra was right accords the street. Staff were polite.
Stayed 3 nights in Oct 2025

8/10 Good

Ngoc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
There were shops nearby.
Stayed 1 night in Oct 2025

10/10 Excellent

Manuel, Ventura

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second stay at the Hotel Emperador which I returned to with confidence that the stay would be worthwhile. Conveniently located on Gran Vía with the Santo Domingo Metro station just across the street, it was well located for our daily strolls through the Centro Histórico and beyond. Breakfast was terrific, albeit without variation from day to day. The front desk staff and bellmen were extremely helpful, assisting us with booking a flamenco performance and storing our luggage, respectively.
Sunset over the Royal Palace
Sunset over the city from the 10th floor terrace/bar.
Stayed 4 nights in Oct 2025

10/10 Excellent

Jorge, Cancun

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, great location although very crowded
Stayed 4 nights in Oct 2025

8/10 Good

Adelina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms for 2 persons is a so so. The bathroom is small. In spite of that it’s a beautiful place
Stayed 1 night in Oct 2025

10/10 Excellent

yaqing

Stayed 2 nights in Oct 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooftop pool and observation deck has beautiful views of the city. It is conveniently located to everything.
Stayed 3 nights in Oct 2025

10/10 Excellent

Gopal

Stayed 1 night in Oct 2025

10/10 Excellent

Eve

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Oct 2025