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Hotel Los Condes

3.0 star property

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Photo gallery for Hotel Los Condes

Property entrance
Lounge
Reception
Egyptian cotton sheets, premium bedding, down duvets, minibar
Daily buffet breakfast for a fee

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Bar

Explore the area

View in a map
Calle Libreros,7, Madrid, Community of Madrid, 28004
  • Place, Gran Via
    ‪2 min walk‬
  • Place, Puerta del Sol
    ‪8 min walk‬
  • Place, Plaza Mayor
    ‪11 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪20 min drive‬

Room options

View all photos for Double or Twin Room

Egyptian cotton sheets, premium bedding, down duvets, minibar

Double or Twin Room

8.8 out of 10
Excellent
(40 reviews)
  • City view
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds OR 1 Queen Bed
  • Free Wi-Fi

View all photos for Single Room

Single Room | Egyptian cotton sheets, premium bedding, down duvets, minibar

Single Room

8.6 out of 10
Excellent
(8 reviews)
  • City view
  • 10 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Double Room Single Use

Egyptian cotton sheets, premium bedding, down duvets, minibar

Double Room Single Use

9.0 out of 10
Wonderful
(11 reviews)
  • City view
  • 18 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Family Room

Egyptian cotton sheets, premium bedding, down duvets, minibar

Family Room

  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Triple Room

Triple Room | Egyptian cotton sheets, premium bedding, down duvets, minibar

Triple Room

8.8 out of 10
Excellent
(8 reviews)
  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

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4.7 out of 5, Exceptional, 1,004 reviews
The price is CHF 177
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About this property

Hotel Los Condes

This hotel features a bar/lounge, a coffee shop/cafe and 24-hour room service. WiFi in public areas is free. Additionally, a business centre, a meeting room and concierge services are on-site.
Hotel Los Condes offers 68 accommodations with minibars and laptop-compatible safes. Beds feature Egyptian cotton sheets, down duvets and premium bedding. 22-inch LED televisions come with satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Madrid hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Our customers tell us they can't get enough of Hotel Los Condes's great location. During your stay, you're just a quick walk from Gran Via. You'll find features such as free WiFi in public areas, plus a bar and a coffee shop/cafe. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi and wired Internet
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the location and the helpful staff
  • Steps from Gran Via and 9 minutes on foot from Puerta del Sol
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A business centre and a meeting room are available.

A computer station is on site, and both WiFi and wired Internet are free in public spaces. A library, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Hotel Los Condes.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10:30 AM.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available
  • Offsite parking; discounts available

Food and drink

  • Daily buffet breakfast available 7 AM to 10:30 AM for a fee: EUR 12 per person
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • Library
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily) (for a fee)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Hand-held showerhead
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lift (90 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Portable hoist available
  • Portable shower seat
  • Raised toilet seat
  • Stair-free path to entrance
  • Transfer shower
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (80 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • Built in 1987
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 22-inch LED TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 1:00 PM; check-in end time: 12:30 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests who have booked a room with the airport transfer included must contact the nearest Aero City Airport Shuttle desk on arrival at the airport or alternatively call the hotel.

Access methods

Staffed front desk

Pets

  • Pets: EUR 20 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 33 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 12 per person
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Best Western Hotel Los Condes
Best Western Hotel Los Condes Madrid
Best Western Los Condes
Best Western Los Condes Madrid
Hotel Los Condes Hotel
Hotel Los Condes Madrid
Hotel Los Condes Hotel Madrid
Best Western Hotel Los Condes

Hotel Los Condes Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 369 out of 1000 reviews
Rating 8 - Good. 396 out of 1000 reviews
Rating 6 - Okay. 170 out of 1000 reviews
Rating 4 - Poor. 48 out of 1000 reviews
Rating 2 - Terrible. 17 out of 1000 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

James

Stayed 3 nights in Feb 2026

2/10 Terrible

Dayro

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
La habitación tenía un olor a agua podrida o animal muerto que tenía que dormir con la ventana abierta desde la 7am el ruido en los pasillos Hera insoportable para poder descansar me abrieron la habitación en dos ocaciones con migo dentro y hoy día al chequear me hicieron un cargo 40 euros por un familiar vino a recoger unos regalos y pasó a mi habitación fue my peor estancia y viaje que realizado con expidia
Stayed 8 nights in Feb 2026

8/10 Good

Simone

Liked: Cleanliness, staff & service, amenities
Hotel was clean and a great location. Had issues with the electricity when we checked in, hotel was quick at fixing it and left a complimentary bottle of cava to apologise.
Stayed 2 nights in Jan 2026

10/10 Excellent

Olivia

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, helpful staff, fantastic location!
Stayed 3 nights in Jan 2026

10/10 Excellent

Raquel

Stayed 1 night in Jan 2026

10/10 Excellent

James

Stayed 8 nights in Jan 2026

4/10 Poor

Mareddie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No nos gusto el desayuno no tiene variedad, los cuartos son sumamente pequeños, las camas incomodas y el baño no es el mas limpio.
Stayed 2 nights in Jan 2026

4/10 Poor

Aliah

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It might be a retirement home. The smell reminded me of one where I volunteered as a teen. I also saw many elderly women without tourist vibes. My room was a shoebox. The waiter at breakfast was very kind.
Stayed 1 night in Jan 2026

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities
The room was good and the staff excellent
Stayed 2 nights in Dec 2025

10/10 Excellent

Prakash

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location Reasonably priced. Clean rooms Good staff
Stayed 3 nights in Dec 2025

8/10 Good

Michael, Torrox Costa Malaga

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We had a really good room and yhe staff were absolutely amazing and always there to help. The breakfast l thought was sightly poor. It would have been nice to have fried eggs and proper sausages. Annoyed being disturbed by nearby hotel guests fighting in their room at 2am but not the hotels fault
Stayed 2 nights in Dec 2025

8/10 Good

Indira

Travelled with family
Liked: Cleanliness, property conditions & facilities
Good location, clean, helpful staff, spacious rooms. Hotel is hidden which makes it easy to miss if you are unfamiliar with the area. It is also very tight in the common areas and not much natural lighting, I only had 1 window and it had a shutter/blind I could not open. I liked it and would go back and recommend it to travelers that enjoy exploring the city and do not rely on hotel amenities for entertainment.
Stayed 4 nights in Nov 2025

10/10 Excellent

gilbert

Travelled with family
The room was clean, staff responsive, location excellent.
Stayed 5 nights in Nov 2025

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities
Hotel was very clean everywhere, very pleasant stay and staff very helpful and courteous
Stayed 4 nights in Nov 2025

10/10 Excellent

Brenda

Stayed 2 nights in Nov 2025

10/10 Excellent

Leonardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay in madrid, the location is unbeatable
Stayed 2 nights in Nov 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I did not participate in breakfast. Room temperature was fine
Stayed 2 nights in Nov 2025

10/10 Excellent

Elsie, San Juan

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff service A+
Stayed 4 nights in Nov 2025

8/10 Good

Philip

Stayed 3 nights in Nov 2025

10/10 Excellent

mike

Liked: Cleanliness, amenities, property conditions & facilities
Room was spacious and clean. Location was within 10 min walk to major attractions and many restaurants. Breakfast was affordable and good.
Stayed 4 nights in Oct 2025

10/10 Excellent

Sergei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, great location, good breakfast, refrigerator. Very nice staff, very friendly and helpful people. Overall we were happy with hotel.
Stayed 6 nights in Oct 2025

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff were nice. The rooms are small and there are no drawers to put your clothes. We had to leave them in our luggage which was inconvenient. Ice is very difficult to get. Also, they do not provide kleenex or body lotion. Just small things but have an impact.
Stayed 3 nights in Oct 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was immaculate and kept that way each day by the cleaning staff. The reception staff were excellent and extremely helpful. The air conditioning was good. The hotel is positioned in a perfect place for metro; buses and theatre's.
Stayed 2 nights in Oct 2025

10/10 Excellent

Alexa, Edinburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel, super convenient and in the middle of everything! Great customer service as well
Stayed 2 nights in Sep 2025

2/10 Terrible

Eugen F

Disliked: Cleanliness, property conditions & facilities, room comfort
Good
Stayed 10 nights in Sep 2025