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NH Madrid Atocha

3.0 star property

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Photo gallery for NH Madrid Atocha

Property amenity
Daily buffet breakfast for a fee
Standard Room | Room amenity
Lobby
Front of property

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services

Explore the area

View in a map
Paseo de la Infanta Isabel 9, Madrid, Madrid, 28014
  • Place, Museo Nacional Centro de Arte Reina Sofía
    ‪3 min walk‬
  • Place, Prado Museum
    ‪11 min walk‬
  • Place, El Retiro Park
    ‪13 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪20 min drive‬

Room options

View all photos for Standard Room

Standard Room | Room amenity

Standard Room

8.0 out of 10
Very good
(31 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Superior Room

Superior Room | Minibar, in-room safe, desk, blackout curtains

Superior Room

9.4 out of 10
Exceptional
(33 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Basic Single Room

Basic Single Room | Minibar, in-room safe, desk, blackout curtains

Basic Single Room

8.4 out of 10
Very good
(15 reviews)
  • 9 sq m
  • Sleeps 1
  • 1 Single Bed

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About this property

NH Madrid Atocha

Hotel with a restaurant, 5-minute walk to Museo Nacional Centro de Arte Reina Sofía
Along with a restaurant, this smoke-free hotel has a 24-hour business centre and conference space. WiFi in public areas is free. Additionally, concierge services, dry cleaning and laundry facilities are on-site. Housekeeping is available on request.
NH Madrid Atocha offers 68 air-conditioned accommodations with minibars and a safe. A pillow menu is available. Guests can surf the web using complimentary wireless Internet access.

Bathrooms include a shower, designer toiletries, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at NH Madrid Atocha. During your stay, you're just a quick walk from Museo Nacional Centro de Arte Reina Sofía. Features include free WiFi in public areas, plus a restaurant and a 24-hour business centre.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Within a 15-minute walk of Prado Museum and El Retiro Park
  • Cats and dogs welcome for a fee
There's a restaurant on site. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business centre and a meeting room. Event space at this hotel measures 312 square feet (29 square metres) and includes conference space. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the business-friendly NH Madrid Atocha.

This 3-star Madrid hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10:30 AM.
NH Madrid Atocha has a restaurant serving light fare only.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 35 per day)

Food and drink

  • Daily buffet breakfast available 7 AM to 10:30 AM for a fee: EUR 16 to 22 per person
  • A restaurant

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 312 square feet of conference space
  • Computer station
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 100% renewable energy
  • 8 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1947
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegetarian breakfast available
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 25 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 55 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 16 to 22 per person
  • Nearby parking fee: EUR 35 per day
  • Pet fee: EUR 25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Nh Sur
Nh Sur Hotel
Nh Sur Hotel Madrid
Nh Sur Madrid
Hotel NH Madrid Atocha
NH Madrid Atocha Hotel
NH Madrid Atocha Madrid
NH Madrid Atocha Hotel Madrid

NH Madrid Atocha Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 478 out of 1000 reviews
Rating 8 - Good. 368 out of 1000 reviews
Rating 6 - Okay. 90 out of 1000 reviews
Rating 4 - Poor. 39 out of 1000 reviews
Rating 2 - Terrible. 25 out of 1000 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Ole

Liked: Cleanliness, staff & service, amenities
Everything was just fine - but indeed a very small room.
Stayed 1 night in Oct 2025

10/10 Excellent

Javier

Liked: Cleanliness, amenities, property conditions & facilities
Great staff
Stayed 2 nights in Oct 2025

10/10 Excellent

Efrat

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location, nice room.
Stayed 1 night in Oct 2025

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful room, wirh two terraces and heaps of light and space . The staff were very efficient and professional. The hotel is opposite Atocha Station so the traffic is pretty constant and chaotic but didn't worry us. It's close to Prado, Reina Sofia and the Botanical Gardens. There are restaurants within 10 minute walk. It was a real winner for us.
Stayed 2 nights in Oct 2025

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Early check-in was offered which was fantastic. Room was clean, updated, nice extras and bed was comfortable.
Stayed 1 night in Oct 2025

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We picked this hotel because it is across from the train station. It has an excellent location for museums and the park. I was concerned that it might be noisy but it even though we had a room that faced the street and train station it was very quiet! They kept our bags after checking out so we had the afternoon to explore the old part of the city by metro that is right outside the door! I highly recommend.
Stayed 1 night in Oct 2025

10/10 Excellent

Do Young

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2025

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
We were too cold with the air conditioner going 24-7 and we couldn’t turn it off. Other than that the location, service, condition of hotel, and breakfast are EXCELLENT! I highly recommend NH Atocha.
Stayed 4 nights in Oct 2025

10/10 Excellent

Audrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great experience at NH Hotel Atocha! The staff was excellent, friendly, professional, and went out of their way to get us into our room early, which was such a nice surprise after traveling. The room was spotless, comfortable, and had everything we needed. The location couldn’t be better! It is close to the metro, the train station, and plenty of restaurants and sights within walking distance. It made getting around Madrid so easy. I’d definitely stay here again and highly recommend it to anyone visiting the city. Perfect package all around!
Stayed 2 nights in Oct 2025

8/10 Good

Annika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Khaled

Stayed 1 night in Sep 2025

10/10 Excellent

Melissa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came to Spain for the El Camino and stopped in Madrid. Hotel was great.
Stayed 2 nights in Sep 2025

6/10 Okay

barbara, Miami Beach

Liked: Property conditions & facilities
Bathroom is old and not very clean
Stayed 1 night in Sep 2025

8/10 Good

Gerardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Aug 2025

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Ronald

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estuve solo una noche. Está muy bien ubicado.
Stayed 1 night in Aug 2025

4/10 Poor

Sarah Joselyn

Disliked: Cleanliness, property conditions & facilities, room comfort

Mold everywhere

Place was dirty. Mold everywhere from the bathroom to the room itself. The bed sheets were dirty, but I forgot to take a picture of it. We only stayed a night to rest after a long flight and it was conveniently located next to atocha station where we needed to go
Stayed 1 night in Aug 2025

6/10 Okay

Emese

Travelled with family
Liked: Cleanliness

Tiny rooms, ok for a short stay

Very small room, no kettle (but fridge, yes, that is a plus point), rude breakfast lady (I just wanted a cup of hot water, but she looked at me like a criminal) as I opted out from the overpriced breakfast. It's literally a few steps away from the train station, that's a good point.
Stayed 1 night in Aug 2025

6/10 Okay

Paul, Nottingham

Stayed 1 night in Jun 2025

10/10 Excellent

Marcelo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is wonderful!
Stayed 1 night in Jul 2025

8/10 Good

Paul

Travelled with family
Was very conveniently located, area is so so, hotel is between 2 & 3 stars, staff was great
Stayed 2 nights in Jun 2025

8/10 Good

Wendy

Stayed 1 night in Jun 2025

10/10 Excellent

Mary, Chicago

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is directly across from the Atocha Central train station making it a perfect jumping off point. The entrance has an elevator to lower baggage or any mobility aids to the entrance which is a few steps below street level. Within about 2 yards is an elevator that takes you down to the Metro and Atocha station.
Stayed 1 night in Jun 2025

4/10 Poor

Lisbeth

Liked: Staff & service
They do not have a restaurant nor do they have room service. The facility is tiny beyond comprehension for we were charged 285 euros for a room the size of a closet and no room service.
Stayed 1 night in Jun 2025

10/10 Excellent

Cheryl Susan

Stayed 1 night in May 2025