This was by far the worst hotel stay Iâve ever had in Makkah.
First, the location is completely impractical the hotel sits on top of a mountain with no proper access. Taxis cannot even reach the entrance, leaving us to struggle uphill with our luggage. To make matters worse, the hotel does not even provide a cart or any assistance to help carry luggage up.
When we finally checked in, things got even worse:
âą The hotel was extremely noisy and chaotic.
âą The room smelled unhealthy and disgusting it literally smelled like urine.
âą The carpet was filthy and stained, and the beds were clearly not clean.
âą I went to reception and requested someone to clean the room, but all I received was an apology no one ever came to clean it.
This hotel is completely mismanaged, unhygienic, and does not deserve to operate in a city like Makkah where cleanliness and comfort are so important for pilgrims.
I do not recommend this hotel to anyone it was a terrible experience from start to finish.
Plus they didnât refund anything to me