Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was very clean.
I was very happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
This is our third time renting in Mammoth Estates. Sadly, the unit we rented this time had no heat due to the fireplace not working and we could only use one shower due to the upstairs shower leaking into the downstairs bathroom light fixture. These were our two biggest problems. We immediately contacted the rental company regarding the fireplace, which heats the unit, as not working. Someone came that evening, but said he would return the next day to fix it. Someone came, but again was not able to fix it. They brought us three space heaters for a four bedroom house two days later. We then discovered the shower issue and were told we would only be able to use one shower for 9 people. We ended up leaving a day early because the house was too cold. We placed several calls to them and wrote several emails documenting all of the issues. They refunded a very small portion of our stay, which isn't enough. We paid high season prices for a condo that should have never been rented to begin with. The community spa was also out of order, that’s an easier problem to manage.