Lovely big rooms, all have large balcony, best room size in area......But nearly all the staff were untrained and spoke not enough English, had to ask multiple times for things. Phones were often not answered. Several times bedding was ripped and once had blood stains! Room cleaning was erratic, often missed in evening, didn't always put extra items we asked for daily and once threw away several of my cosmetics. Only one proper restaurant on site, no atmosphere in hotel. The pool area had constant loud pumping music all the time, even when the poor musician was playing each afternoon. We couldn't get away from it even on the beach. We asked everyone over and over again to turn it down and softer music, finally after 8 days of asking everyone they put something softer on. Who wants a racket when relaxing by the pool? The ironic thing was, they kept saying people were asking for it - most of the time there was no one or very few other people there. Towels around pool were ALL ripped and bleached. Staff around pool not eager to help, and did so without smiles or understanding.
Have clearly suffered from covid and not got their staff back up to scratch, but showed no signs of a 5 * hotel. Shame
