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Makati Shangri-La, Manila

Property class: 5 and above

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Photo gallery for Makati Shangri-La, Manila

Lobby
Meeting facility
Outdoor pool, open 6:00 AM to 10:00 PM, pool umbrellas, pool loungers
3 restaurants, breakfast, lunch, dinner served; Chinese cuisine
Front of property

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Ayala Street and Makati Avenue, Makati, Manila, 1200
  • Place, Ayala Center
    ‪1 min walk‬
  • Place, Greenbelt Shopping Mall
    ‪2 min walk‬
  • Place, Glorietta Mall
    ‪3 min walk‬
  • Airport, Manila (MNL-Ninoy Aquino Intl.)
    ‪13 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Deluxe Room, 1 King Bed

9.4 out of 10
Exceptional
(67 reviews)
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Deluxe Room, 2 Single Beds

9.4 out of 10
Exceptional
(36 reviews)
  • 42 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Suite

Deluxe Suite | Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Deluxe Suite

9.8 out of 10
Exceptional
(6 reviews)
  • 74 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed | Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Executive Room, 1 King Bed

10.0 out of 10
Exceptional
(7 reviews)
  • 53 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon, Deluxe Room, 1 King Bed

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Horizon, Deluxe Room, 1 King Bed

9.2 out of 10
Wonderful
(14 reviews)
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon, Deluxe Room, 2 Single Beds

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Horizon, Deluxe Room, 2 Single Beds

10.0 out of 10
Exceptional
(3 reviews)
  • 41 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe King Room

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Deluxe King Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3

View all photos for Deluxe Twin Room

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Deluxe Twin Room

  • Sleeps 3

View all photos for Horizon Club Deluxe King Room

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Horizon Club Deluxe King Room

  • Sleeps 3

View all photos for Horizon Club Deluxe Twin Room

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Horizon Club Deluxe Twin Room

  • Sleeps 3

View all photos for Executive King Room

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Executive King Room

  • Sleeps 3

View all photos for Deluxe Suite

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Deluxe Suite

  • Sleeps 3

Similar properties

Front of property – evening/night
Dusit Thani Manila
Makati Central Business District
  • Pool
  • Spa
  • Kids’ pool
  • Parking included
4.5 out of 5, Wonderful, 2,866 reviews
The price is CHF 101
includes taxes & fees
24 Apr - 25 Apr
Dusit Thani Manila

About this property

Makati Shangri-La, Manila

Along with 3 restaurants, this hotel has a full-service spa and an outdoor pool. Free WiFi in public areas and free valet parking are also provided. Additionally, a health club, a bar/lounge and a poolside bar are on-site.
Makati Shangri-La, Manila offers 696 accommodations, which are accessible via exterior corridors and feature minibars and a safe. Each accommodation is individually furnished. A pillow menu is available. 55-inch LED televisions come with cable channels. Fridges and coffee/tea makers are provided. Bathrooms include a separate bath and shower, bathrobes, slippers and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club.
The on-site spa has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body scrubs. The spa is equipped with a sauna. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Makati Shangri-La, Manila. During your stay, you're just a quick walk from Greenbelt Shopping Mall. You'll find features such as free WiFi in public areas and free valet parking, plus 3 restaurants.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Free valet parking and self-parking
  • Enjoy Chinese cuisine while dining at Shang Palace
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to deep-tissue massages, body scrubs or facials at the spa
  • Services include a lifeguard on-site, a concierge and a porter
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the proximity to shopping
  • Just a 4-minute walk from Greenbelt Shopping Mall and a 5-minute drive from Bonifacio High Street
  • Airport shuttle service available for a fee
Makati Shangri-La, Manila offers its guests a full-service spa, an outdoor pool, and a health club. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

12 meeting rooms and limo/town car service are available. Event space at this hotel measures 15780 square feet (1466 square metres) and includes a conference centre. A children's pool, multilingual staff, and gift shops/newsstands are also featured at the luxury Makati Shangri-La, Manila. An airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star Makati hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 10:30 AM.
Shang Palace – This restaurant specialises in Chinese cuisine and serves lunch and dinner.
Sage Grill – This restaurant serves lunch and dinner. Open selected days.
Circles Event Cafe – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.
Lobby Lounge – Overlooking the garden, this restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. Open 24 hours. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Limo/town car service
  • Free secured, covered self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: PHP 1,800 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining

Restaurants on site

  • Circles Event Cafe
  • Lobby Lounge
  • Sage Grill
  • Shang Palace

Things to do

  • Children's pool
  • Full-service spa
  • Health club
  • Outdoor pool

Family friendly

  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • 12 meeting rooms
  • Conference centre (15,780 square foot of space)

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible airport shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Doorbell and phone notification
  • Hospital bed
  • Lever door handles
  • Lift (110 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Phone accessibility kit
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (75 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 26 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • Lifeguards

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Makati Shangri-La, Manila

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for PHP 2206.80 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately PHP 1800 per person
  • Airport shuttle fee: PHP 3900 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: PHP 2206.80 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Makati Shangri-La, Manila offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Manila Makati
Makati Manila Hotel
Makati Shangri-la Hotel Manila
Makati Shangri-la Manila
Manila Makati Shangri-la
Manila Makati Shangri-la Hotel
Manila Shangri-la Makati
Shangri-la Hotel Manila
Shangri-la Makati Hotel
Shangri-la Manila
Makati Shangri La Hotel
Makati Shangri-La Manila Hotel Makati
Makati Shangri-La Manila Metro Manila
Shangri La Makati
Shangri La Manila Makati
Shangrila Makati
Makati Shangri La, Manila
Makati Shangri la Hotel Manila
Makati Shangri-La, Manila Hotel
Makati Shangri-La, Manila Makati
Makati Shangri-La, Manila Hotel Makati

Makati Shangri-La, Manila Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 759 out of 1001 reviews
Rating 8 - Good. 154 out of 1001 reviews
Rating 6 - Okay. 44 out of 1001 reviews
Rating 4 - Poor. 22 out of 1001 reviews
Rating 2 - Terrible. 22 out of 1001 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

sando

Stayed 2 nights in Jan 2026

10/10 Excellent

nova

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were the best part of the hotel. Everyone we encountered were very helpful and professional. The hotel were a little outdated in some parts but location is good for shopping, dining and transportation
Stayed 1 night in Jan 2026

10/10 Excellent

Sherryl Anne

Liked: Cleanliness, staff & service, amenities
Excellent, early check In and complimentary breakfast so early morning and after the long flight is very comforting. Love the hospitality of the stuff. And will tell friends how our stay in shangrila makati. Keep in the good work ! Mabigat !happy
Stayed 1 night in Jan 2026

10/10 Excellent

CYNTHIA

Liked: Cleanliness, amenities, property conditions & facilities
Amenities were very good, the complimentary bottles of water every day. The staff were also very courteous and prompt!
Stayed 3 nights in Jan 2026

10/10 Excellent

Rodil, IRVINE

Stayed 3 nights in Jan 2026

10/10 Excellent

Eliseo, Long Beach

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great staff; large room; convenient location. Close to shops and restaurants. Clean rooms. Well decorated lobby. And, easy check-in and check out.
Stayed 1 night in Jan 2026

10/10 Excellent

Kimberly Ann

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great stay. Clean and lovely room. Spacious. All staff are courteous.
Stayed 2 nights in Jan 2026

10/10 Excellent

Concordia, Bloomfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet options were delicious, and most of the staff were courteous. The place was clean. Belle, in the breakfast buffet section was great at checking in with customers.
Stayed 5 nights in Jan 2026

10/10 Excellent

Achim

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless. Great staff and breakfast.
Stayed 4 nights in Jan 2026

10/10 Excellent

Francisco

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was spectacular and of highest standards. The staff were receptive, courteous and very knowledgeable.
Stayed 2 nights in Jan 2026

10/10 Excellent

Caresse

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Stayed 1 night in Jan 2026

10/10 Excellent

Sandor

Stayed 1 night in Jan 2026

10/10 Excellent

Christian

Liked: Cleanliness, amenities, property conditions & facilities
Absolutely clean and attentive!
Stayed 5 nights in Jan 2026

10/10 Excellent

Guillermo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Yes, friendly staff were very attentive to my needs. The room were exceptionally clean. Certainly I would come back.
Stayed 3 nights in Jan 2026

8/10 Good

Tony, Hayward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not try the breakfast buffet but one morning we ordered one fried eggs breakfast at the lounge area because there were few people there and was told wait was 20-30 minutes. It took over an hour for the breakfast to arrive and was cold when finally delivered! Told the manager of the lounge and she apologized but no explanation. We should have left after 30 minutes since we had plans and limited time but they kept saying it was coming. Strangely they had no Chardonnay wine at the bar by the glass. I thought maybe it was not available in the Philippines but it was available at every other hotel we stayed in the country and at the supermarket. The people at the concierge desk were very helpful. One strange thing is that they close the bar at 4 pm (to prepare for dinner I was told). When most bars start Happy Hour they close! Had dinner at the restaurant by the bar and I ordered the “Scottish Trout”. It was Salmon! I told the waitress that they are either cooking the wrong fish or it is a real bad translation of salmon. The coffee latte the serve is the size of an espresso shot. Lot of things didn’t make sense. It is a high class, expensive hotel and I’m sure many people love it but I won’t return since there are better choices for me at that price range. I got the impression they cater to the Asian market.
Stayed 3 nights in Dec 2025

8/10 Good

Yafah Sara

Liked: Cleanliness, staff & service, amenities
My stay was great. All the staff were very very courteous and helpful. My only reason for 4 stars is that there was an old/mold smell coming from either the AC in my room or somewhere which often affected my sinuses. Everything else was great.....food and service!
Stayed 8 nights in Jan 2026

10/10 Excellent

Dr. Danilo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love Makati Shang
Stayed 1 night in Jan 2026

10/10 Excellent

Rhona

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location is very convenient to major shopping malls, restaurants and walking distance to Greenbelt Chapel is a plus. Spacious and clean rooms. All the staff were courteous and friendly.
Stayed 3 nights in Jan 2026

10/10 Excellent

Mark Angelo

Liked: Cleanliness, amenities, property conditions & facilities
Im glad to experienced that luxurious feeling in makati shang ri la! Will definitely book there again
Stayed 6 nights in Jan 2026

10/10 Excellent

Wayne, Vancouver

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely outstanding value for the quality of hotel, excellent service, extremely clean, great location close to wide varity of shops, restaurants, attractions, markets especialy compared to North American and European hotels. The breakfast buffet is a definite must coming from a non-breakfast guy....indian food was excellent! Highly highly recomment Shangri-La Hotels in Asia anytime for the money
Stayed 1 night in Jan 2026

10/10 Excellent

Jennifer

Stayed 1 night in Jan 2026

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities
Loved my stay at the Shang. Staff were extremely friendly, loved doing laps in the pool, gym was fully equipped and huge. Everything was great and will definitely come back.
Stayed 1 night in Jan 2026

10/10 Excellent

Michelle

Liked: Cleanliness, amenities
Premium standards all around. Luxury hotel designation well deserved!
Stayed 7 nights in Dec 2025

10/10 Excellent

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
Fabulous hotel all around - service, food, room, amenities, cleanliness… everything. Will be back!
Stayed 1 night in Jan 2026

10/10 Excellent

Dennis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I was overwhelmed with the outstanding Customer Service that was provided upon arrival .then continued thought the stay. Room was absolutely Great, I had to stop and pinch Myself and Triple checked that I was at the same Hotel back in October. 2025 I
Lobby
View from room
Stayed 2 nights in Dec 2025