6/10 â Okay
Wojciech
Mit einer Gruppe gereist
18. Okt. 2025
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Expedia â Huge Disappointment, but Rose Saved the Day
First of all, Expedia â massive disappointment on your side. My booking was accepted, everything seemed ready, and then upon arrival I was informed that the property I had booked had been cancelled â and the worst part, I was only notified when I got there. Completely unprofessional.
Thankfully, Rose â the manager of some of the properties at Poblacion Suites Polaris â stepped in and saved the situation. After nearly 25 hours of travel and unnecessary stress, she managed to arrange rooms for me and my companion.
About the property:
It offers most of the essentials â cups, cutlery, towels, even toilet paper â so itâs quite convenient. But as I mentioned before, the real difference is Rose. Sheâs a very calm woman with a deep understanding of customersâ needs, and nothing was ever a problem for her. Whenever I had questions about food, entertainment, or travel time to the airport, she either answered right away or checked to make sure she gave the correct information.
In summary:
Expedia completely ruined the start of my holiday, but Rose managed to fix everything. I will definitely come back to Roseâs accommodation â but I will never use Expedia again.
Wojciech
Aufenthalt von 2 NĂ€chten im Oktober 2025

















