Food and makeup stains on bedsheets from previous guest. Food stains on walls and tabletops. Always found a cockroach on the floor everyday of my stay, when i call reception to makeup my room the housekeeping took hours to finally come to my room, i always had to follow up on my request. There is a disgusting sewage smell from the bathroom that came into the room at about 2 or 3 in the morning every night. The staff are nice but i would never stay in this hotel ever again. My room was above the pool and i woke up to screaming every morning like something bad was happening to that person. Staff didnât regulate noise control because apart from the screaming there were loud slamming of guest doors too.
The room have the most comfortable bed and pillows I had compared to other hotels I stayed. Selection of meals in their breakfast buffet was more than sufficient. The quality of care the staff endowed in their meal preparation is very evident. The overall facility is clean and operated by absolute professionals. I will certainly return and stay there.
There were times there was no towel in the bath room; also no toilet paper. Had to make do with tissue papers. Breakfasts during weekdays were served cold
The pictures looked great on the website. Nice shower. Decent room space. But when I got there, they placed us in a corner room that was a third smaller than any of the other rooms. And there was a smell of a DIRTY WET RAG that permeated the rooms and the whole floor. Housekeeping was hardly present the first few days. We had to tip the housekeeping extra to make sure they cleaned the rooms daily and replaced the towels. I expected more from this establishment. A difference of night and day from the previous place I stayed at down the street which was only walking distance from the mall. Convenience was an issue as well as you have to wait longer to get a cab. Front desk staff was nice. Bellmen were super helpful. And also there was an issue with the AC leaking in the middle of the night all over the floor. Maintenance was swift to check on it. But this was clearly something we never expected from a hotel. Needless to say we were greatly disappointed. Also there is no air conditioning in the elevators or on the hallways. So it always felt muggy. Thereâs a place down the street on Anapolis which is less than a block to GreenHills Mall. I think Iâll be staying there again from this point on.