The location of this home is fantastic and the facility has the capability of being amazing. There was a concierge agent who communicated very well and was very prompt, but that didn't help the situation. When we showed up there was no power down by the pool and cabana, therefore the pool was not working and outdoor TV area was not working. She jumped right on that and someone cam to fixt the pool and power issue, but it wasn't for two days the pool got fixed. Even after the pool was fixed, the spa never got to temp, the pool lights never worked, the skimmer never worked, but the pool was heating. The first night we went to shower, not a single shower or sink had hot water. For some magical reason there was some hot water day two, but not in the upstairs showers. 11 people shared one shower downstairs for 8 days. While showering the first night in cold water we also found out the upstairs hallway bath would not drain the sink of tub while in use. You had to allow for it to slowly drain. The second night we were there we tried to use the dishwasher and it was leaking everywhere, so we stopped it and found out the seal was broken, so we washed dishes by hand the rest of our stay. On the third night we attempted to use the stove and while it was on preheat smoke started rolling out, turns out it needs a deep clean. They have landscape lighting and outdoor lighting on the house and more than 50% were not working. Maintenance seems to be a huge issue at this facility.