Reception rep. was unfriendly and unwilling to answer our questions, as this was our first stay at the Marco Beach Ocean Suites.
Check-in time was stated as 4 p.m. It was delayed until 4:52p.m.... not even an apology was given.
The view from our balcony was appalling!
It was stated to me on multiple occasions when I called, previous to our arrival, "Do you realize the pool is closed?
The pool was more than just closed!
Right out our balcony, it was a huge construction zone. Tons of building equipment all around the area. Ten men working... scraping the sides of the pool, etc. starting at 8 a.m.!! And, worse than all this, they operated a large electric or gas powered saw that was heard through closed doors. Needless to say, for all these reasons we were unable to use our balcony, were awakened at 8 a.m., and were robbed of an enjoyable vacation.
Please advise.