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idoop Hotel Lombok

3.5 star property

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Photo gallery for idoop Hotel Lombok

Restaurant
Lobby
Exterior
Junior Suite | 1 bedroom, in-room safe, soundproofing, free WiFi
Meeting facility

Popular amenities

  • Breakfast available
  • Spa
  • Room service
  • 24/7 front desk
  • Laundry
  • Housekeeping

Explore the area

Map
Jl Swara Mahardika No. 883, Mataram, Lombok, 83121
  • Islamic Center NTB
    ‪3 min walk‬
  • Lombok Epicentrum Mall
    ‪17 min walk‬
  • Mataram Mall
    ‪2 min drive‬
  • Lombok (LOP-Lombok Intl.)
    ‪37 min drive‬

Room options

View all photos for Deluxe Room

Deluxe Room | 1 bedroom, in-room safe, soundproofing, free WiFi

Deluxe Room

  • 28 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room

Superior Room | 1 bedroom, in-room safe, soundproofing, free WiFi

Superior Room

8.0 out of 10
Very good
(1 review)
  • 18 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Junior Suite

Junior Suite | 1 bedroom, in-room safe, soundproofing, free WiFi

Junior Suite

  • 36 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

idoop Hotel Lombok

Central hotel connected to the convention centre in Mataram with a full-service spa
This hotel features a full-service spa, a restaurant and massage/treatment rooms. WiFi in public areas is free. Additionally, 24-hour room service, a business centre and concierge services are on-site.
Idoop Hotel Lombok offers 96 air-conditioned accommodations with a safe and complimentary bottles of water. LED televisions come with cable channels.

Bathrooms include a shower and slippers. This Mataram hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and hairdryers can be requested.

Guests can pamper themselves with a trip to the on-site spa, which has 1 treatment room. Services include Thai massages, facials, body scrubs and body treatments.
With your stay at idoop Hotel Lombok, you're connected to the convention centre and just a quick walk from Islamic Center NTB. Free WiFi in public areas, a full-service spa and a restaurant are available.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Treat yourself to manicures and pedicures, body treatments or massages at the spa
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • Just a 5-minute walk from Islamic Center NTB and 6 minutes on foot from Mataram Immigration Office
  • Airport shuttle service available for a fee
Idoop Hotel Lombok offers its guests a full-service spa. There's a restaurant on site. You'll find a business centre on site.

A computer station is on site and WiFi is free in public spaces. Idoop Hotel Lombok also features concierge services, laundry facilities, and dry cleaning/laundry services. An airport shuttle (available 24 hours) is available for a fee.

Smoking is allowed in designated areas at this 3.5-star Mataram hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:00 AM.
Idoop Hotel Lombok has a restaurant on site.
24-hour room service is available.

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: IDR 50,000 per person
  • A restaurant

Things to do

  • Full-service spa

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre
  • Computer station

Full-service spa

  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Thai massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2014
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at idoop Hotel Lombok

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately IDR 50000 per person
  • Airport shuttle fee: IDR 250000 per person (return)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

idoop Hotel Lombok Mataram
idoop Hotel Lombok
idoop Lombok Mataram
idoop Lombok
Idoop Hotel Lombok/Mataram
idoop Hotel Lombok Hotel
idoop Hotel Lombok Mataram
idoop Hotel Lombok Hotel Mataram

idoop Hotel Lombok Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 13 out of 53 reviews
Rating 8 - Good. 20 out of 53 reviews
Rating 6 - Okay. 11 out of 53 reviews
Rating 4 - Poor. 6 out of 53 reviews
Rating 2 - Terrible. 3 out of 53 reviews

7.6/10

Cleanliness

7.6/10

Staff & service

2.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Ghulam, Australia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have booked n request for double bed two room but they give me single bed n vary poor costumer service
Stayed 1 night in Dec 2019

6/10 Okay

Kenneth

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Not for Habitation

Hotel idoop hmmm what can i stay Hotel looked good from a distance but getting inside the Lobby was a bit scary after the Earth Quakes in this area. The Hotel was totally unsafe and Dangerous due to 3 Quakes and lots of Damage to the structure. Now in saying all of this as I was about to check in and talking to staff who were Extremely Helpful and pleasant to help us in anyway they could and tried their best to give as much assistance as they were able to But Hotel was not habitable ---after extensive repairs maybe ok
Stayed 2 nights in Aug 2018

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

4/10 Poor

Sandy, Australia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Dirty room

Dirty walls in the bathroom and room itself (can see splashbacks and brown marks), security box doesn't work, and the smoke alarm has been detached. Whilst the bed looked clean, the fact that all the other things around the room were still dirty made me question the overall hygiene of the room. The hotel breakfast was decent. Choices of fried rice, chicken, stir fry veg, tempeh & tofu, juice, coffee, tea, fruit (which was papaya during our one night stay) and toast. Eggs can be ordered from the staff.
Stayed 1 night in Jul 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

A truly awful experience...

This is an honest account of my stay at iDoop, it is very negative but is important for other travellers to read. I booked to stay here for 3 nights, I chose it because of it's location and the photos made it look like a reasonable place to stay for a few days. When I arrived the main lobby was dirty and had a weird smell, the staff checking me in were very rude with one male member particularly having a bad attitude. I went to my room, the corridor leading up to the room was dark and dingy, it looked very aged and again there was a strange smell. The room was truly shocking. Out of my over 10 years of using hotels.com this has been the worst hotel I have ever stayed in. The room was filthy, it was humid and the air con nevertheless worked. The window looked out to the inside of the hotel. There were cigarette burns around the room. The floor had dirt marks on it and there was. Lot of dirt everywhere. The bathroom was vile, the shower was caked in yellow body fat and there was lime ale around the shower head. There's was a strong smell of dampness. I checked out immediately and stayed in the Hotel Santika instead which was a million times better. I would they recommend you avoid this hotel and book somewhere else either Hotel Santika or Favehotel which appear to be of better quality.

8/10 Good

Verified traveller

Liked: Property conditions & facilities

Cheap and clean

simple and clean hotel for a night's stay

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel in the City Center

Very Fuss-free Hotel. I got a room with a balcony on the top. But the balcony was very small with a very high wall covering the city view. Rooms had simple yet nice decor. Rooms did not have a fridge but that was not a problem. Hotel was just a 5 mins walk to Mataram Mall where you can get your amenities and food there.

10/10 Excellent

Teck Oon, Klang, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good in many aspects!

Very clean, compact room. Soft comfortable bed with crisp clean sheets. Good air conditioning. Nice toilet shower layout.

8/10 Good

Christopher, Australia

Liked: Staff & service, property conditions & facilities, room comfort

Idoop

Very nice stay. The breakfast was very good, as well as the in-room menu. My only criticism is that the soperific lobby music they play can be heard too clearly from within the bedrooms from 7.00-21:00 - as there is a music speaker on every level. However the staff did turn the music down when I asked them. But the volume was back up the next day. Overall a very good Hotel option for Mataram at a reasonable price.

8/10 Good

Haznita, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities

Value for Money

we had the deluxe room and the bed was huge and very comfortable for 4 of us. location was also good as there were eateries within walking distance. the only setback was the air-conditioning was not powerful enough on the first night. however the problem was resolved the following day. considering the price we paid, we are very satisfied with our stay.

8/10 Good

Amalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is clean, new, modern, and comfortable. There are computers to use for free.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good accommodation

The room is big and clean. The hotel does not have a lobby. There a some stalls nearby where guests can buy food. Overall,I recommend this hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Harry, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great city Lombok hotel

Nothing fancy but quite enjoyable stay. Great service from a very friendly staff.

10/10 Excellent

Jan, Slovakia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One of the best in Mataram

We stayed here after coming from Senaru and needed some AC and comfy bed. Location is great right next to Mataram mall. Room is big with hot shower and very comfy bed. Staff are very courteous and super helpful. Stayed for 2 nights before heading back to Kuta. Definitely worth a stay when in Mataram.

8/10 Good

Becky, Alabama, USA

Liked: Cleanliness, staff & service

Simple but clean

This is a "cutesy" hotel with small, simple rooms, great bathrooms, hot water and strong water pressure. Although the breakfast is "Indonesian," it is good, has lots of fruit, and you can order an omelet. We speak Indonesian so don't know about staff English skills, but we can say that staff are very helpful. The small fabric/shirt shop has fair, fixed prices and there is a local "mall" with McDonalds and Pizza Hut a five-minute walk away. Taxis wait across the street from the hotel.

10/10 Excellent

Pak Nick, Sunshine Coast, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An excellent hotel in the centre of Mataram

I stayed at the Idoop hotel for six weeks while attending an Indonesian language course at the University of Mataram. I had originally intended to stay for one week but the service and accommodation were so good I decided to stay there for all of the six weeks. The hotel is very new and modern. It has modern pop-art decor and none of that heavy, traditional furniture one sees so often in Asian hotels. The rooms were light and airy. There were great views of Mataram from the room and from the roof. I had a Superior room which was perfect for my needs. The bed was as comfortable as those in the Sofitel. The airconditioning was efficient - I kept it on 26ºC. The Housekeeping staff were very good and were able to meet all my requirements. The TV, which I didn't use much, was OK and had several Fox and National Gepgraphic channels with Indonesian subtitles, and several Indonesian channels which helped understand what was going on in Indonesia. There was one English-language channel: Channel News Asia from Singapore. The restaurant is called the Café Warhol and has artwork on the walls in the Warhol pop-art style and modernist chairs similar to the Eames Eiffel Tower chairs. The food was good, especially the breakfasts, and the staff would make some things for me that were not standard itams. The restaurant staff and the reception staff were excellent.

10/10 Excellent

carene, malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great accommodation in town at an affordable price

Reached Lombok airport around 9pm so we didn't plan to go straight to senggigi but head to Mataram for the night. Room was clean and new; the hotel staff were really efficient and helpful. Borrowed a universal adaptor from them too.

10/10 Excellent

Taalai, Kyrgyzstan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Me and my family stayed there for 2 days. nice hotel, clean and bright rooms. We enjoyed our stay there

4/10 Poor

Wan, Hong Kong

Disliked: Staff & service, property conditions & facilities, room comfort

...

not good

10/10 Excellent

Ronally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nyaman, aman, eksotik, ruangan tidur nya kecil tapi pas sesuai kebutuhan..
Stayed 1 night in Feb 2018

6/10 Okay

Noorap

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Huono palvelu

Hotelli mainostaa kuskin vuokrausta ja kuitenkaan kertaakaan ei onnistuttu sitä saamaan luvatulla hinnalla. Palvelu huonoa, huoneet ok. Englanti heikkoa. Aamupala ok.
Stayed 3 nights in Jan 2018

8/10 Good

Ade, Pekanbaru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tetap Maksimal di saat peak season

Selain kamarnya yang bersih dan cukup untuk berdua, pelayanan staffnya sangat maksimal. Padahal kami menginap di saat liburan panjang.
Stayed 1 night in Sep 2017

8/10 Good

Risky, jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Bagus di Lombok

Hotelnya bagus dengan pelayanan maksimal dan memuaskan. Terimakasih sudah upgared kamar kami
Stayed 1 night in Sep 2017