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Matsue Universalhotel

3.0 star property

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Welcome to our hotel lobby, featuring a polished tile floor, a reception desk with potted plants, and a comfortable seating area.
Hotel entrance with room rates and amenities displayed prominently.
Relax in a cozy space with a single bed, sofa, and entertainment options.
Fresh ingredients and seasonal dishes are carefully arranged on the kitchen counter.
Experience the grandeur of our lobby, featuring a high ceiling, comfortable seating areas, and a polished floor.

Popular amenities

  • Breakfast included
  • Laundry
  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Free WiFi

Explore the area

Map
471 Asahimachi, Matsue, Shimane, 690-0003
  • Matsue Castle
    ‪3 min drive‬
  • Shimane University Old Okudani Lodging
    ‪3 min drive‬
  • Tamatsukuri Hot Spring
    ‪8 min drive‬
  • Izumo (IZO)
    ‪25 min drive‬

Room options

Double Room, 1 Double Bed, Smoking

  • Sleeps 3
  • 1 Double Bed

Triple Room, 3 Bedrooms, Non Smoking

  • Sleeps 4
  • 1 Single Bed and 3 Single Sofa Beds

Twin Room, 2 Bedrooms, Smoking

  • Sleeps 3
  • 1 Single Bed and 1 Single Sofa Bed

Double Room, 1 Double Bed, Smoking

  • Sleeps 3
  • 1 Double Bed

Triple Room, 3 Bedrooms, Non Smoking

  • Sleeps 4
  • 1 Single Bed and 2 Single Sofa Beds

Double Room, 1 Double Bed, Non Smoking

  • Sleeps 3
  • 1 Double Bed

Twin Room, 2 Bedrooms, Smoking

  • Sleeps 3
  • 1 Single Bed and 1 Single Sofa Bed

Twin Room, 2 Bedrooms, Non Smoking

  • Sleeps 3
  • 1 Single Bed and 1 Single Sofa Bed

Double Room, 1 Double Bed, Smoking

  • Sleeps 3
  • 1 Double Bed

Single Room, 1 Bedroom, Non Smoking

  • Sleeps 2
  • 1 Single Bed

Triple Room, 3 Bedrooms, Non Smoking

  • Sleeps 4
  • 1 Single Bed and 2 Single Sofa Beds

Single Room, 1 Bedroom, Non Smoking

  • Sleeps 2
  • 1 Single Bed

Double Room, 1 Double Bed, Smoking

  • Sleeps 3
  • 1 Double Bed

Twin Room, 2 Bedrooms, Smoking

  • Sleeps 3
  • 1 Single Bed and 1 Single Sofa Bed

Twin Room, 2 Bedrooms, Smoking

  • Sleeps 3
  • 1 Single Bed and 1 Single Sofa Bed

Triple Room, 3 Bedrooms, Non Smoking

  • Sleeps 4
  • 1 Single Bed and 2 Single Sofa Beds

Double Room, 1 Double Bed, Non Smoking

  • Sleeps 3
  • 1 Double Bed

Triple Room, 3 Bedrooms, Smoking

  • Sleeps 4
  • 1 Single Bed and 2 Single Sofa Beds

Single Room, 1 Bedroom, Non Smoking

  • Sleeps 2
  • 1 Single Bed

Single Room, 1 Bedroom, Smoking

  • Sleeps 2
  • 1 Single Bed

Triple Room, 3 Bedrooms, Smoking

  • Sleeps 4
  • 1 Single Bed and 2 Single Sofa Beds

Triple Room, 3 Bedrooms, Smoking

  • Sleeps 4
  • 1 Single Bed and 2 Single Sofa Beds

Double Room, 1 Double Bed, Non Smoking

  • Sleeps 3
  • 1 Double Bed

Triple Room, 3 Bedrooms, Non Smoking

  • Sleeps 4
  • 1 Single Bed and 2 Single Sofa Beds

Double Room, 1 Double Bed, Smoking

  • Sleeps 3
  • 1 Double Bed

Double Room, 1 Double Bed, Non Smoking

  • Sleeps 3
  • 1 Double Bed

Single Room, 1 Bedroom, Smoking

  • Sleeps 2
  • 1 Single Bed

Single Room, 1 Bedroom, Smoking

  • Sleeps 2
  • 1 Single Bed

View all photos for Single Room, 1 Bedroom, Smoking

Single Room, 1 Bedroom, Smoking | 1 bedroom, free WiFi

Single Room, 1 Bedroom, Smoking

  • Sleeps 2
  • 1 Single Bed

Triple Room, 3 Bedrooms, Smoking

  • Sleeps 4
  • 1 Single Bed and 2 Single Sofa Beds

Triple Room, 3 Bedrooms, Non Smoking

  • Sleeps 4
  • 1 Single Bed and 2 Single Sofa Beds

Single Room, 1 Bedroom, Smoking

  • Sleeps 2
  • 1 Single Bed

Triple Room, 3 Bedrooms, Smoking

  • Sleeps 4
  • 1 Single Bed and 2 Single Sofa Beds

Single Room, 1 Bedroom, Non Smoking

  • Sleeps 2
  • 1 Single Bed

Twin Room, 2 Bedrooms, Smoking

  • Sleeps 3
  • 1 Single Bed and 1 Single Sofa Bed

Twin Room, 2 Bedrooms, Non Smoking

  • Sleeps 3
  • 1 Single Bed and 1 Single Sofa Bed

Double Room, 1 Double Bed, Non Smoking

  • Sleeps 3
  • 1 Double Bed

Single Room, 1 Bedroom, Non Smoking

  • Sleeps 2
  • 1 Single Bed

Twin Room, 2 Bedrooms, Non Smoking

  • Sleeps 3
  • 1 Single Bed and 1 Single Sofa Bed

Twin Room, 2 Bedrooms, Non Smoking

  • Sleeps 3
  • 1 Single Bed and 1 Single Sofa Bed

Twin Room, 2 Bedrooms, Non Smoking

  • Sleeps 3
  • 1 Single Bed and 1 Single Sofa Bed

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About this property

Matsue Universalhotel

Hotel in Matsue with free breakfast and 24-hour front desk
A restaurant, laundry facilities and a 24-hour front desk are available at this hotel. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include a vending machine.
Matsue Universalhotel offers 316 air-conditioned accommodations with complimentary slippers and a hairdryer. Flat-screen televisions are featured in guestrooms.

Bathrooms include baths or showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Housekeeping is provided on a daily basis.

During your stay at Matsue Universalhotel , you're just a quick walk from Mefu Shrine. Features include free breakfast and free WiFi in public areas, plus a restaurant.
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Enjoy a bite to eat at the restaurant
  • Amenities include laundry facilities and a vending machine
  • Within a 10-minute walk of Mefu Shrine and Shirakata Tenman-gu Shrine
There's a restaurant on site. Free breakfast is served daily. WiFi is free in public spaces. Matsue Universalhotel also features a vending machine and laundry facilities.

Smoking is allowed in designated areas at this Matsue hotel.

Guests are served a free buffet breakfast daily from 6:30 AM to 8:30 AM.
Matsue Universalhotel has a restaurant on site.
A hosted evening meal is available for a surcharge daily.

Languages

Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 8:30 AM
  • A restaurant
  • Hosted evening meal available daily for a fee of JPY 1

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • No lift

More

  • Designated smoking areas (fines apply)

Room amenities

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle

More

  • Air conditioning

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Hosted evening meal: JPY 1

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property only accepts cash
Front desk staff will greet guests on arrival at the property.

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Matsue Universalhotel Hotel
Matsue Universalhotel Matsue
Matsue Universalhotel Hotel Matsue

Matsue Universalhotel Reviews

Reviews

6.6
Rating 10 - Excellent. 31 out of 239 reviews
Rating 8 - Good. 67 out of 239 reviews
Rating 6 - Okay. 84 out of 239 reviews
Rating 4 - Poor. 39 out of 239 reviews
Rating 2 - Terrible. 18 out of 239 reviews

5.6/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

5.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff here make a good hotel better. Front desk and housekeeping are very helpful and friendly. This hotel was a good value and an excellent location
Stayed 2 nights in Mar 2025

8/10 Good

Ayana

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

6/10 Okay

たいじゅん

Disliked: Cleanliness, staff & service, property conditions & facilities
お値段が安いので良かったです
Stayed 1 night in Apr 2025

6/10 Okay

トモヤ

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

6/10 Okay

しんじ

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2025

2/10 Terrible

こういち

Disliked: Cleanliness, property conditions & facilities
掃除がされていないのか、前に宿泊した人のゴミが机の上、洗面所に残っていた
Stayed 3 nights in Apr 2025

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

2/10 Terrible

タカシ

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
久しぶりに喫煙2室に宿泊したが、1室はエアコン動かず、1室はごみだらけで、冷蔵庫のボタン壊れたまま、喫煙なのに空気清浄機も、リセッシュもなく、最悪の状態でした。更に大きな荷物を持って、フロントまでの階段を昇降せねばならず、今時こんなひどいところがあるとは。「二度とここには泊まらない」と決めた。
Stayed 1 night in Mar 2025

10/10 Excellent

けんじ

Liked: Cleanliness, staff & service
朝夕食が付いて4,000円少しと申し訳なくなるくらいコスパが良い。その上クレジットカードも使えます。部屋にはビジネスホテルに似つかわしくない立派なソファーがあるので十分寛げます。次の旅行もユニバーサルホテルがある地域に行きたいと思っています。
Stayed 1 night in Apr 2025

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 4 nights in Apr 2025

8/10 Good

KO, MATSUESHI

Travelled with partner
Stayed 8 nights in Mar 2025

8/10 Good

Rion

Travelled with partner
Liked: Staff & service
この価格で、朝食・夕食付きは頑張っているホテルだと思う。朝食の焼き魚が美味しかったです。
Stayed 1 night in Feb 2025

8/10 Good

たかし

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
駐車場の方が良くない
Stayed 1 night in Mar 2025

6/10 Okay

KUDO

Disliked: Cleanliness, amenities
施設が　老朽化して､設備が　良くない。部屋の間接照明の電球が　故意に切られている。冷蔵庫は　壊れている。身の回りに　気配りがない。
Stayed 1 night in Mar 2025

6/10 Okay

Ryunosuke

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
周辺の松江市街はとても良い街です。このリーズナブルな宿泊料金で朝食・夕食の無料サービスが付くのは周辺の他のホテルと比べて魅力的。建物や部屋の設備は古く、電源コンセントが少なかった。共用部・部屋ともに清掃は甘めでした。ただ、素泊まりのつもりだったので特に困るようなことはありませんでした。
Stayed 1 night in Apr 2025

10/10 Excellent

Toshio

Liked: Cleanliness, staff & service, amenities
この料金で夕食＆朝食がついていて、すごくお得でした。 スタッフさんにこやかで良かったです。
Stayed 1 night in Apr 2025

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Mar 2025

6/10 Okay

NAOKI

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Stayed 4 nights in Feb 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
お世話になりました。 受付でのスタッフの皆さんの対応も親切で、朝食も夕食も無料という驚きのサービスで、有り難かったです。 ただ、部屋にWi-Fi環境がなかったのか残念でした。
Stayed 1 night in Mar 2025

6/10 Okay

Hiromitsu

Travelled with family
Disliked: Amenities, property conditions & facilities
ベッドのクッションが壊れていて寝心地が悪かった
Stayed 2 nights in Mar 2025

8/10 Good

Makoto

Stayed 1 night in Mar 2025

6/10 Okay

Keiko

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
夕食と朝食がついてこの金額はありがたいです。洗面所のコップのトレーにホコリがたまっていて、髪の毛もついてついていたので、使う気になりませんでした。エレベーターが3台あるので便利でした。

6/10 Okay

トモミツ

Stayed 2 nights in Mar 2025

10/10 Excellent

DUHYUN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
마츠에역과 인접하여 이동이 편하고 주변 식당과의 거리도 가까워 식사하기 편함. 여행 계획 수립에 유리한 호텔임.
Stayed 1 night in Mar 2025

8/10 Good

Kimiko

Travelled with family and small children
Liked: Staff & service
施設は古いですが、ただ泊まるだけなので朝食、夕食付でこの値段ならば満足です。 大浴場が使えなくなっていたのが残念でした。人手不足なので致し方ないですね。
Stayed 1 night in Mar 2025