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Viaggio Resort Mazatlán

4.5 star property

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Photo gallery for Viaggio Resort Mazatlán

Reception
2 restaurants, breakfast, lunch, dinner served; international cuisine
Deluxe Double Room, 2 Double Beds, Ocean View | In-room safe, desk, laptop workspace, blackout curtains
3 outdoor pools, open 9:00 AM to 9:00 PM, pool loungers
2 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
Avenida Camaron Sabalo, Zona Dorada, Mazatlán, Sinaloa, 82100
  • Place, Playa Brujas
    ‪7 min walk‬
  • Place, El Cid Country Club Golf Course
    ‪17 min walk‬
  • Place, The Mazatlan Malecón
    ‪2 min drive‬
  • Airport, Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)
    ‪35 min drive‬

Room options

View all photos for Room Deluxe with Street View

In-room safe, desk, laptop workspace, blackout curtains

Room Deluxe with Street View

8.0 out of 10
Very good
(3 reviews)
  • 32 sq m
  • Sleeps 4

View all photos for Room Deluxe with Sea View

In-room safe, desk, laptop workspace, blackout curtains

Room Deluxe with Sea View

  • 38 sq m
  • Sleeps 4

View all photos for Room Deluxe with Street View

In-room safe, desk, laptop workspace, blackout curtains

Room Deluxe with Street View

  • 32 sq m
  • Sleeps 2

View all photos for Room Deluxe with Sea View

In-room safe, desk, laptop workspace, blackout curtains

Room Deluxe with Sea View

  • 38 sq m
  • Sleeps 2

View all photos for Deluxe Double Room, 2 Double Beds, City View

Deluxe Double Room, 2 Double Beds, City View | In-room safe, desk, laptop workspace, blackout curtains

Deluxe Double Room, 2 Double Beds, City View

9.2 out of 10
Wonderful
(44 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Room, 1 King Bed, City View

Deluxe Double Room, 1 King Bed, City View | In-room safe, desk, laptop workspace, blackout curtains

Deluxe Double Room, 1 King Bed, City View

8.8 out of 10
Excellent
(30 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 1 King Bed, Ocean View

Deluxe Double Room, 1 King Bed, Ocean View | In-room safe, desk, laptop workspace, blackout curtains

Deluxe Double Room, 1 King Bed, Ocean View

9.4 out of 10
Exceptional
(84 reviews)
  • Ocean view
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds, Ocean View

Deluxe Double Room, 2 Double Beds, Ocean View | In-room safe, desk, laptop workspace, blackout curtains

Deluxe Double Room, 2 Double Beds, Ocean View

9.2 out of 10
Wonderful
(124 reviews)
  • Ocean view
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About this property

Viaggio Resort Mazatlán

Spend the day relaxing on the beach or at a complimentary water park before returning for a meal at one of Viaggio Resort Mazatlán's 2 restaurants.
Viaggio Resort Mazatlán offers 291 accommodations with laptop-compatible safes and a hairdryer. 65-inch Smart televisions come with premium cable channels. Bathrooms include a shower.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us they can't get enough of Viaggio Resort Mazatlán's great beach location. During your stay, you're just a quick walk from Playa Brujas. Free WiFi in public areas, free self-parking and 3 outdoor pools are available.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Options for a bite to eat or a refreshing drink include 2 restaurants, a coffee shop, a poolside bar and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Splash around at the free water park with a waterslide or swim in the 3 outdoor pools
  • Services include babysitting, a free children's club and a lifeguard on-site
  • On-site recreation includes a gym, yoga classes and a playground
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 2-minute drive from The Mazatlan Malecón and a few minutes from El Cid Country Club Golf Course
Some rates at Viaggio Resort Mazatlán are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Viaggio Resort Mazatlán offers its guests a complimentary water park, 3 outdoor swimming pools, a waterslide, and a fitness centre. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and 3 meeting rooms. A children's pool, a complimentary children's club, and a vending machine are also featured at the luxury Viaggio Resort Mazatlán. Free self parking is available.

This 4.5-star Mazatlán resort is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 11:00 AM.
On-site venue – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Al Fresco Restaurant – Overlooking the ocean, this diner specialises in Italian cuisine and only serves dinner. Reservations are required. Open daily.
Pool Bar – This poolside bar specialises in seafood and serves lunch and light fare. Open daily.
Caffenio Coffee Bar – Overlooking the ocean and pool, this lobby lounge specialises in American cuisine and only serves light fare. Open daily.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at Viaggio Resort Mazatlán are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MXN 359 for adults and MXN 215 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Al Fresco Restaurant
  • Caffenio Coffee Bar
  • Pool Bar

Things to do

  • 3 outdoor pools
  • Children's pool
  • Free children's club
  • Free water park
  • Gym
  • Playground
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Changing table
  • Children's games
  • Children's pool
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • High chair
  • In-room babysitting
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Computer station

Outdoors

  • On the beach
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Ballroom
  • Banquet hall
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 65-inch smart TV with premium cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Viaggio Resort Mazatlán

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 500.0 per night.
  • Cots (infant beds) are available for MXN 300.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 359 for adults and from MXN 215 for children
  • Crib (infant bed) fee: MXN 300.0 per night
  • Rollaway bed fee: MXN 500.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM
  • Pets and service animals are not allowed on site.

Property is also known as

Viaggio Resort Mazatlán Resort
Viaggio Resort Mazatlán Mazatlán
Viaggio Resort Mazatlán Resort Mazatlán

Viaggio Resort Mazatlán Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1359 out of 2017 reviews
Rating 8 - Good. 407 out of 2017 reviews
Rating 6 - Okay. 139 out of 2017 reviews
Rating 4 - Poor. 61 out of 2017 reviews
Rating 2 - Terrible. 51 out of 2017 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Carlos

Stayed 2 nights in Jan 2026

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Balcony view was very nice
Stayed 2 nights in Jan 2026

8/10 Good

Jessenia

Stayed 2 nights in Jan 2026

10/10 Excellent

Agustin

Stayed 2 nights in Dec 2025

8/10 Good

william

Stayed 3 nights in Dec 2025

8/10 Good

Jose Armando

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
El servicio pecimo , atendian de mala gana
Stayed 1 night in Jan 2026

8/10 Good

SALVADOR REYES, Rancho Cucamonga

Stayed 4 nights in Dec 2025

6/10 Okay

Dayle

Travelled with family
Liked: Cleanliness, property conditions & facilities
The property is nice and a nice location. Staff work hard. Two major issues. They make you wear a bracelet the whole time to identify you as a guest. But everyone can also identify where you are staying; I believe it’s a safety issue. The pool has limited seating and people get there early lay out their towels and leave all day. It’s not well managed and frustrating watching 20-30 empty seats at times “watched” by a single family member They need a plan
Stayed 6 nights in Dec 2025

6/10 Okay

Gregory

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was goid. It was a typical hotel style but did have a balcony which was great! Activities at pool were only explained in Spanish which was a huge negative. We would not stay here again due to the wait staff seeming to cater to Mexican guests. I would say don’t stay here unless you are Mexican or speak Spanish.
Stayed 7 nights in Dec 2025

4/10 Poor

Jaime

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I will start this out by saying the good - the rooms are clean, and it has a beautiful view. However, I would not recommend this hotel to anyone who is not fluent in Spanish. Most places I have gone in Mexico (all-inclusive, at least), at least work with you and try to understand when you speak broken Spanish or even English. However, that is not the case here. Even when you try to speak Spanish to the best of your ability the staff makes you feel judged and even gets quite rude with you. Never mind speaking English. This resort caters to Spanish speakers specifically. While we were there, we met maybe 3 other non-Spanish speaking couples. There is also nothing to do at the resort besides the pool. There are no bars, just the one main restaurant (where the food is not good, by the way), and the pool. Oh, and speaking of the pool, they allow people to save chairs starting as early as 6am. By the time the pool opens at 9 there is not a single chair available. The one time we got there early and saved chairs, by the time we came down, security had removed our belongings from them. We never saw them do this to anyone else, so that was frustrating. The pool is extremely loud with staff playing games with children over the speakers. Definitely not a good place to relax, but also not a good place to party. I truly recommend thinking twice about booking this resort. Skip Mazatlan as a whole and go somewhere else in Mexico, honestly.
Stayed 7 nights in Dec 2025

8/10 Good

Kelly, Spences Bridge

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Modern resort close proximity to everything
Stayed 5 nights in Dec 2025

10/10 Excellent

Patricia

Stayed 3 nights in Dec 2025

6/10 Okay

Eleazar

Stayed 1 night in Dec 2025

10/10 Excellent

Emilio

Stayed 7 nights in Nov 2025

8/10 Good

Alma

Liked: Cleanliness, property conditions & facilities
Staff
Stayed 2 nights in Dec 2025

8/10 Good

Pablo

Liked: Cleanliness, amenities, property conditions & facilities
Yes, it was nice with a great view
Stayed 7 nights in Dec 2025

6/10 Okay

Carla

Travelled with partner
Liked: Cleanliness
Room was cleaned daily but amenities were lacking. You practically have to beg for a towel and are only given the bare minimum, I was given 1 facial wash cloth upon request and they wouldn’t change it daily, even when following the guidelines to place towels in shower for a replacement. There is no room refrigerator, no coffee restocked. Pool is clean and heated. Beach area is small but accessible. There are no beach chairs or umbrellas. So you’re on your own there. I wouldn’t stay here again.
Stayed 4 nights in Dec 2025

8/10 Good

David, Kamloops

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was nice but alot of staff didnt speak English
Stayed 7 nights in Nov 2025

4/10 Poor

Dave

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The most non-inclusive all-inclusive we've been too. December 2025 Pros: Room was clean Quality of room service food was great House keeping staff was friendly Pools are heated Close to shopping Cons: Included drinks are super weak or bottom, bottom shelf Top shelf drinks (not included) are $7-$14 each Found mystery hair in the bed upon arrival No fitted sheets on mattress No frig in room so no cold drinks or leftovers You get your ice from a igloo cooler in the cafe downstairs Toilet wouldn't flush on day 2 "Hot water" in shower takes 2 minutes to reach luke warm Pool closes at 9pm (kicked us out at 8:53) Buffet food is not made fresh on-site All juices at buffet are from a bag Food selection super limited (2 day rotation) Out door seating was empty "You need a reservation" Wife wanted a veggie wrap from the cafe. "Extra" Wife wanted a piece of cheese in display case. "Extra" Room service? Not included. "That's extra" Band on the beach with snare drum, 2 trumpets, and tuba played for 5-6 hours per day on the beach. Hotel next for played booming bass until 1:30am Staff stated power washing pool deck at 6:30am T/W/Th All in all, we had a good time. It's Mexico after all. But do yourself a favorite a avoid this sad excuse for a resort hotel. Many locals recommended Centro Historico which we will be visiting next time.
Stayed 7 nights in Nov 2025

8/10 Good

Jesus

Stayed 3 nights in Nov 2025

10/10 Excellent

Carlos

Stayed 2 nights in Nov 2025

8/10 Good

Reina

Clean room and amazing view
Stayed 4 nights in Nov 2025

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great place. Great staff!
Stayed 10 nights in Nov 2025

8/10 Good

JULIO, Houston

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good stay and very centric to everything. Rooms are roomy and clean. We enjoyed the pools and didn’t have any luck at the beach, due to high warning of jellyfish. Would definitely recommend
Stayed 5 nights in Jun 2025

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Shampoo and body soap containers not working properly. It was a chore trying to get any shampoo or soap out of those containers. Let room service know of this issue without getting a solution
Stayed 2 nights in Nov 2025