The condo was great, the perfect fit for our family. However there were some small issues w the property and when we contacted the rental company, they were less than helpful.
The smoke detector battery was going off all night the first night, and there were mice running through the living room. In addition, there was misleading information about firewood for the indoor fireplace. (We were told it was provided, and it was not. We would have brought some had we known.)
We nicely contacted the rental company the next day and they told us to take the battery out of the smoke detector, and had no comment about the mice.
We went to the actual rental building to check in about things and ask about firewood, and the lady behind the desk barley acknowledged us and pretty much told us they would get to us at some point and to go buy firewood.
We left feeling a little like they could have cared less about our stay. We decided to go buy firewood and went back to the condo where someone had put a bunch of mouse traps (still in the boxes) on the counter.
I guess they expected us to set them out?
We then saw paperwork saying they did NOT provide firewood- directly next to the paper work that said they DID provide firewood�??
Honestly, it wasnât the worst thing ever, but I doubt we will rent from the rental company again. It would be enough for me not to rent this condo again. (Even tho the condo was great!)
We come to Deep Creek fairly regularly and have always stayed w Taylor Made. They are wonderful and we will be sure to use them moving forward.
I feel bad for the owners of the property if they are not affiliated w Railey.