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Hotel Acqua Medellín

3.0 star property

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Photo gallery for Hotel Acqua Medellín

Reception
Terrace/patio
Front of property
Superior Double Room, 2 Double Beds | In-room safe, individually decorated, desk, blackout curtains
Front of property

Reviews

8.4 out of 10
Very good

Popular amenities

  • Air conditioning
  • 24/7 front desk
  • Housekeeping
  • Free WiFi
  • Business services

Explore the area

View in a map
Carrera 35 No. 7-47 / 55, Medellín, Antioquia, 50021
  • Place, Lleras Park
    ‪5 min walk‬
  • Place, Poblado Park
    ‪10 min walk‬
  • Place, Santafé Mall
    ‪19 min walk‬
  • Airport, Medellín (MDE-José María Córdova Intl.)
    ‪22 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

In-room safe, individually decorated, desk, blackout curtains

Superior Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 Queen Bed

In-room safe, individually decorated, desk, blackout curtains

Superior Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Room, 2 Double Beds

Superior Double Room, 2 Double Beds | In-room safe, individually decorated, desk, blackout curtains

Superior Double Room, 2 Double Beds

  • Sleeps 3
  • 2 Double Beds

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About this property

Hotel Acqua Medellín

Hotel with free breakfast, a quick walk to Lleras Park
Along with coffee/tea in a common area, this smoke-free hotel has a 24-hour front desk and a computer station. Free self-service breakfast and free WiFi in public areas are also provided. Additionally, tour/ticket assistance, a front desk safe and multilingual staff assistance are on-site.
Hotel Acqua Medellín offers 43 air-conditioned accommodations, which are accessible via exterior corridors, and features laptop-compatible safes and a hairdryer. Each accommodation is individually decorated. 48-inch Smart televisions come with premium digital channels and Netflix. Bathrooms include a shower with a rainfall showerhead.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is offered on a daily basis and fridges can be requested.

Our customers tell us that they can't get enough of the helpful staff at Hotel Acqua Medellín. During your stay, you're just a quick walk from Lleras Park. You'll find features such as free breakfast and free WiFi in public areas, plus a round-trip airport shuttle (surcharge).
  • Free self-service breakfast served daily
  • Free WiFi
  • Amenities include a front desk safe, a computer and multilingual staff
  • Within a 15-minute walk of Lleras Park and Poblado Park
  • Airport shuttle service available for a fee
Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. An airport shuttle (available on request) is available for a fee. A vending machine, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Hotel Acqua Medellín.

This 3-star Medellín hotel is smoke free.

Guests are served a free self-service breakfast daily from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 7:00 AM to 10:00 PM at scheduled times and on request

Food and drink

  • Free self-serve breakfast available daily 7:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Designer stores

Family friendly

  • Refrigerator on request
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (109 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk (150 centimetre high)
  • Wheelchairs on site

More

  • 1 building
  • 7 floors
  • Built in 2011
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 48-inch smart TV with premium digital channels
  • Netflix
  • Streaming services

Food and drink

  • Refrigerator on request

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Free local calls
  • Individual decor
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: COP 70000

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Acqua Medellín

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 3 years old years old and younger stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: COP5000 per person, per stay. This fee does not apply to children under 1 year of age.
  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: COP 130000 per vehicle (one-way, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: COP 70000 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Hotel Acqua Medellín offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 3 children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding. Children might not be eligible for free breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Acqua Express
Acqua Express Medellin
Hotel Acqua
Hotel Acqua Express
Hotel Acqua Express Medellin
Hotel Acqua Express Medellin
Acqua Express Medellin
Acqua Express
Hotel Hotel Acqua Express Medellin
Medellin Hotel Acqua Express Hotel
Hotel Hotel Acqua Express
Hotel Acqua Express
Hotel Acqua Medellín Hotel
Hotel Acqua Medellín Medellín
Hotel Acqua Medellín Hotel Medellín

Hotel Acqua Medellín Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 213 out of 407 reviews
Rating 8 - Good. 117 out of 407 reviews
Rating 6 - Okay. 39 out of 407 reviews
Rating 4 - Poor. 20 out of 407 reviews
Rating 2 - Terrible. 18 out of 407 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Glorielys

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Un buen hotel, céntrico y con restaurantes muy cerca. El desayuno es variado. Es importante tomar en consideración la localización, ya que hay discotecas y, por ende, mucha algarabía durante las noches. Si busca un lugar así, el hotel es ideal.
Stayed 4 nights in Jul 2025

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adriana was very helpful and attentive.
Stayed 2 nights in May 2025

10/10 Excellent

Jomarie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2025

10/10 Excellent

Luisianna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excelente ubicación si deseas pasear por Provenza caminando.
Stayed 3 nights in May 2025

10/10 Excellent

Iris Migdalia Hernandez

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and professional, I’m going to come back soon , with more people, we were a group of 6 , we’re planning to go like 20 or 30 people next time, highly recommended
Stayed 2 nights in May 2025

8/10 Good

Cortes

Liked: Cleanliness, staff & service
Area muy centrica, ambiente muy bueno para pasarla bien
Stayed 2 nights in May 2025

10/10 Excellent

Alberto N

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff super friendly and helpful clean aswell definitely coming back.
Stayed 4 nights in Apr 2025

4/10 Poor

MIGUEL, San Juan

Stayed 4 nights in Apr 2025

10/10 Excellent

Maria, New Britain

Stayed 3 nights in Apr 2025

10/10 Excellent

Erica

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2025

6/10 Okay

JOHN

Stayed 3 nights in Mar 2025

10/10 Excellent

Elan

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Great location, slightly quieter than I had expected it to be.
Stayed 3 nights in Mar 2025

10/10 Excellent

Jose juan

Stayed 3 nights in Mar 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great location inside of Provenza. The hotel is very affordable for its location. It's not an elegant room, but it is still a good room and an incredible location.
Stayed 1 night in Feb 2025

8/10 Good

Michael S.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty much ground zero for a weekend visit to Prozenza...
Stayed 2 nights in Jan 2025

4/10 Poor

Matthew

Stayed 2 nights in Feb 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente ubicación. Desayuno muy bueno. Hotel antiguo nada de lujos. El estado de las toallas no era el mejor. Una de las almohadas tenía mancha de sangre. Le pedí que no entraran a la limpieza y como quiera entraron a la habitación.
Stayed 3 nights in Feb 2025

10/10 Excellent

Deredel

Stayed 1 night in Feb 2025

6/10 Okay

Joseph

If you're a light sleeper then this isn't the place for you. Otherwise, if you came to party in Medellin then this will suit anyone fine. The prices they charge seem to vary wildly depending on the season but that's Poblado I guess. I personally don't think their high season prices are worth the accommodations on the premises. They will charge you roughly $35 dollars if you bring in a guest.
Stayed 1 night in Jan 2025

8/10 Good

Aleksandr

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2025

6/10 Okay

Osman

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2024

8/10 Good

Arthur

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2025

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

2/10 Terrible

Eliana

Stayed 1 night in Dec 2024

6/10 Okay

Elier

Travelled with group
Liked: Cleanliness
You pay for the location, not for the hotel. The receptionist who works the night shift does not have a good attitude towards customers.I do not recommend it, I will not rent at the hotel ACQUA again. TU PAGAS POR LA LOCATION ,NO POR EL HOTEL. LA CHICA DE LA RECEPTION QUE TRABAJA EN LA NOCHE NO TIENE BUENA ACTITUD CON LOS CLIENTES . NO LO RECOMIENDO NO CREO VOLVER A RENTAR EN ESTE HOTEL. ACQUA
Stayed 7 nights in Dec 2024