2/10 Terrible
kimberly
8 Sept 2025
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
We were visiting friends in Grants Pass and made a last-minute decision to stay overnight. Our friends suggested Redwood Garden, noting that the outside grounds looked beautiful, though they had never stayed there themselves.
When we arrived, a woman at the front desk was asking to be moved because her room smelled bad. During this, the front desk associate, Daniel, didn’t acknowledge me at all—no greeting, no “I’ll be right with you.” It took him about 15 minutes to handle her request, which seemed unusually long for something so simple.
Once it was my turn, Daniel checked us in. We were excited because the grounds of the hotel are lovely, but our room was the complete opposite. It smelled terrible, the carpet was heavily stained, and overall it did not feel clean. I went back to the office and asked Daniel to move us to another room. He refused at first, saying that because I booked through Expedia, we had to stay in that room. I pushed back, explaining that the room was unacceptable and asked for a manager.
Daniel reluctantly called his manager, but instead of resolving the issue promptly, he insisted on walking to the room with me to “verify” the stains—as if I was making it up. He even argued that the black stains were cleaning product, which was absurd. Back at the office, while processing the switch, he told me the hotel was “taking a loss” because I had booked through Expedia and implied that it was my fault. I was stunned by how rude and unprofessional this was. T
kimberly
Stayed 1 night in Aug 2025