See all properties

Sofitel Shahd Al Madinah

5.0 star property

Choose dates to view prices

Photo gallery for Sofitel Shahd Al Madinah

Exterior
Property video
Exterior
Interior
Interior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Parking available

Explore the area

View in a map
King Fahad Road, Building 2943, Madinah, 42311
  • Place, Prophet's Mosque
    ‪8 min walk‬
  • Place, The Green Dome
    ‪8 min walk‬
  • Place, Al-Baqi Cemetery
    ‪8 min walk‬
  • Airport, Madinah (MED-Prince Mohammad Bin Abdulaziz)
    ‪16 min drive‬

Room options

View all photos for Classic Room, 1 King Bed

Premium bedding, free minibar, in-room safe, desk

Classic Room, 1 King Bed

8.0 out of 10
Very good
(24 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Triple Room, 3 Single Beds

Classic Triple Room, 3 Single Beds | Premium bedding, free minibar, in-room safe, desk

Classic Triple Room, 3 Single Beds

7.4 out of 10
Good
(11 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds

View all photos for Classic Twin Room, 2 Single Beds

Premium bedding, free minibar, in-room safe, desk

Classic Twin Room, 2 Single Beds

7.4 out of 10
Good
(18 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed (Club)

Premium bedding, free minibar, in-room safe, desk

Deluxe Room, 1 King Bed (Club)

  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Club,Partial Haram Plaza view)

Premium bedding, free minibar, in-room safe, desk

Deluxe Room, 1 King Bed (Club,Partial Haram Plaza view)

  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed (Prestige, Partial Haram Plaza view)

Premium bedding, free minibar, in-room safe, desk

Suite, 1 King Bed (Prestige, Partial Haram Plaza view)

  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed

View all photos for Suite, 1 Single Bed (Prestige, Partial Haram Plaza view)

Premium bedding, free minibar, in-room safe, desk

Suite, 1 Single Bed (Prestige, Partial Haram Plaza view)

  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 Single Bed

View all photos for Suite, 1 King Bed (Prestige)

Suite, 1 King Bed (Prestige) | Premium bedding, free minibar, in-room safe, desk

Suite, 1 King Bed (Prestige)

7.2 out of 10
Good
(11 reviews)
  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed

View all photos for Suite, 1 Single Bed (Prestige)

Premium bedding, free minibar, in-room safe, desk

Suite, 1 Single Bed (Prestige)

7.4 out of 10
Good
(3 reviews)
  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 Single Bed

View all photos for Presidential Suite, 3 Bedrooms (Haram Plaza View)

Presidential Suite, 3 Bedrooms (Haram Plaza View) | Premium bedding, free minibar, in-room safe, desk

Presidential Suite, 3 Bedrooms (Haram Plaza View)

  • City view
  • 120 sq m
  • 1 bedroom
  • Sleeps 8
  • 2 King Beds

View all photos for Presidential Suite, 1 King Bed

Premium bedding, free minibar, in-room safe, desk

Presidential Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 120 sq m
  • 3 bedrooms
  • Sleeps 8
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Partial Haram Plaza view)

Premium bedding, free minibar, in-room safe, desk

Superior Room, 1 King Bed (Partial Haram Plaza view)

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room, 2 Single Beds (Partial Haram Plaza view)

Premium bedding, free minibar, in-room safe, desk

Superior Twin Room, 2 Single Beds (Partial Haram Plaza view)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Twin Room, 2 Single Beds

Premium bedding, free minibar, in-room safe, desk

Deluxe Twin Room, 2 Single Beds

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Junior Suite

Premium bedding, free minibar, in-room safe, desk

Junior Suite

9.0 out of 10
Wonderful
(8 reviews)
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Family Suite, Multiple Beds

Premium bedding, free minibar, in-room safe, desk

Family Suite, Multiple Beds

  • Sleeps 7
  • 1 Double Bed and 2 Single Beds

View all photos for Suite, 1 King Bed (Imperial - Harram Partial View)

Suite, 1 King Bed (Imperial - Harram Partial View) | Premium bedding, free minibar, in-room safe, desk

Suite, 1 King Bed (Imperial - Harram Partial View)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Similar properties

Junior Suite, 1 Bedroom (Panoramic Haram View) | Premium bedding, in-room safe, desk, laptop workspace
Pullman Zamzam Madina
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
4.4 out of 5, Excellent, 1,529 reviews
The price is CHF 96
includes taxes & fees
12 Apr - 13 Apr
Pullman Zamzam Madina

About this property

Sofitel Shahd Al Madinah

Along with 2 restaurants, this smoke-free hotel has a health club and a coffee shop/cafe. WiFi in public areas is free. Additionally, 24-hour room service, a business centre and conference space are on-site. Housekeeping is available on request.
Sofitel Shahd Al Madinah offers 469 accommodations with free minibar items and espresso makers. Beds feature premium bedding. Televisions come with satellite channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit, slippers, bidets and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a health club.
Our customers tell us that they can't get enough of the helpful staff at Sofitel Shahd Al Madinah. During your stay, you're just a quick walk from Prophet's Mosque. Free WiFi in public areas, 2 restaurants and a gym are available.
  • Free WiFi
  • Options for a bite to eat include 2 restaurants and a coffee shop
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the location
  • Within a 10-minute walk of The Green Dome and Prophet's Mosque
There are 2 restaurants on site, along with a coffee shop/cafΘ. WiFi is free in public spaces. A business centre and meeting rooms are available. A health club, multilingual staff, and gift shops/newsstands are also featured at the luxury Sofitel Shahd Al Madinah. Parking is available for a fee.

This 5-star Madinah hotel is smoke free.

Arabesque – This restaurant serves breakfast, lunch and dinner.
Shahd Lounge – On-site coffee shop. Open selected days.
Ward Al Madinah – This restaurant serves breakfast, lunch and dinner. Open selected days.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, covered parking on site (SAR 100 per day)
  • Limited on-site self parking

Food and drink

  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Arabesque
  • Shahd Lounge
  • Ward Al Madinah

Things to do

  • Health club

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (100 centimetre wide door)
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (120 centimetre high)
  • Wheelchairs on site

More

  • 1 building
  • 14 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2001
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Paper towels
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 10:00 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Late check-in fee for check-in between midnight and 4:00 AM
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sofitel Shahd Al Madinah

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: SAR 100 per day
  • Late check-in fee for check-in between midnight and 4:00 AM

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation.
Property Registration Number 10007643

We should mention

  • Only Muslims can go into the holy cities of Mecca and Medina.
  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
  • Couples who want to share a room are obligated to provide proof of marriage.
  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Al Madina Shaza
Al Shaza
Al Shaza Madina
Shaza Al Madina
Shaza Al Madina Hotel
Shaza Al Madina Hotel Medina
Shaza Al Madina Medina
Shaza Madina
Shaza Al Madina Al Madinah/Medina
Shaza Al Madina Al Madinah/Medina

Sofitel Shahd Al Madinah Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 400 out of 627 reviews
Rating 8 - Good. 106 out of 627 reviews
Rating 6 - Okay. 46 out of 627 reviews
Rating 4 - Poor. 30 out of 627 reviews
Rating 2 - Terrible. 45 out of 627 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

RIham

Liked: Cleanliness, staff & service, amenities
Super clean. Great service. Excellent breakfast. Quiet to rest and sleep. Beautifully designed and decorated. Fast elevators and excellent location.
Stayed 2 nights in Dec 2025

8/10 Good

Farheen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby was small and unimpressive. The room was lovely and had excellent toiletries. The breakfast was disappointing. Lots of variety which gives the impression it is plentiful. However the meat pastries were refrigerator cold. No fresh juices, quantity, no quality. Rooms were clean. Staff lovely
Stayed 2 nights in Dec 2025

10/10 Excellent

eman

Stayed 1 night in Dec 2025

6/10 Okay

Arslan

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Hotel is dirty needs to be cleaned smells bad
Stayed 2 nights in Dec 2025

10/10 Excellent

Edris

Stayed 3 nights in Dec 2025

10/10 Excellent

Samer

Stayed 7 nights in Nov 2025

10/10 Excellent

Amir

Stayed 3 nights in Dec 2025

8/10 Good

Yaser

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice sized bathroom but the bedroom was extremely cramped. Also the duvet was far too warm and pillows excessively large. Didn't get even 1 night of good sleep. Toilet flush didn't work and half the time poops were floating around. Ewwww. Towel rail and toilet seat was lose. Toilet seat was not even soft close. Lobby didn't feel like a 5 star hotel. Staff are very helpful and accommodating but didn't bother raising all these issues. Food was excellent. 5 star food but physical hotel itself was more like a 20 year old 3 or 4 star. Some finishings and furniture were quite worn out and old looking.
Lose/broken towel holder
Extremely cramped room
Basic lobby
Very large hotel but has tiny rooms and underwelming lobby
Stayed 4 nights in Nov 2025

10/10 Excellent

Ahmed, dublin

Liked: Cleanliness, amenities, property conditions & facilities
Staff, room, resturant, and very close to the Harm
Stayed 1 night in Dec 2025

10/10 Excellent

Tufail, houston

Stayed 1 night in Dec 2025

10/10 Excellent

Riyazahmed

Stayed 5 nights in Nov 2025

10/10 Excellent

Noman

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Nov 2025

8/10 Good

Ayesha

Liked: Cleanliness, amenities, property conditions & facilities
I’ve stayed at this hotel several times now, and the biggest advantage continues to be the location. It’s only a few steps from Masjid Nabawi and very close to the women’s entrance, which makes everything so convenient, especially during busy hours. The rooms are clean, the staff is courteous, and overall the service feels warm. The breakfast team was especially kind and attentive. I forgot the name of the gentleman helping us every morning, but he genuinely made the experience better with how accommodating he was. The front desk staff was polite as well. Breakfast itself was good; it could be improved a little, but overall it was enjoyable. The one major issue I’ve had, both during this stay and my previous stay, is the AC in the room. It seems to stay on all day yet never actually cools the room. Maintenance did come and try to fix it, but unfortunately it still didn’t work properly. For the price I paid and the standard this hotel aims for, this is something that really needs to be addressed. Everything else was great, but the AC problem is the main reason I can’t give a higher rating until it’s resolved.
Stayed 2 nights in Nov 2025

10/10 Excellent

MohamedTarek, saint louis

Stayed 1 night in Nov 2025

10/10 Excellent

Khadra

Stayed 1 night in Nov 2025

2/10 Terrible

Zeina

Disliked: Cleanliness, amenities, property conditions & facilities
Expedia's flight bookings are not secure. My booking got cancelled without notification. I was devastated at the airport to know i am unable to get on to the flight and missing out on my spiritual trip. Expedia didnt respond professional and wasnt accountable for all the damaged caused. They didnt refund my ticket or the hotel stay of or offered a credit note for future trip. Terrible decision is to book through expedia.
Stayed 1 night in Nov 2025

10/10 Excellent

Amreen

Stayed 5 nights in Nov 2025

10/10 Excellent

Sidrah

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great experience!
Stayed 3 nights in Nov 2025

10/10 Excellent

Azer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very helpful and it’s very clean. Enjoyed my stay and hope to be back here again.
Stayed 1 night in Nov 2025

10/10 Excellent

Talha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would give this place 6 stars if I could. The hotel is so clean, on multiple occasions I had spotted staff members cleaning the elevator floor entrance. Every staff member that saw you would greet you, check if you needed anything. Our waking hours were all over the place, but any request we’d make at any hour (housekeeping, more water, toiletries etc) they were all responded to almost immediately. Once after breakfast, I had asked the reception for water, by the time I got upstairs, the bottles were there. The hotel has dates and tea in the lobby as soon as you enter. The location is so good, it’s on the north side of the mosque, you can enter the haram within seconds of leaving the hotel. We added breakfast as part of our reservation, best decision I’ve ever made. The hotel deserves 5 stars for the omelette alone. The food selection is very very big. The rooms were very clean. We booked a room with 2 twin beds even though we wanted a king (last minute booking), we put the beds together ourselves, we didn’t bother asking the staff, but the next time we stepped out, the hotel staff put the beds together properly including king sized sheets. This was very thoughtful and it makes you feel like you’re taken care of. Another note is we booked the hotel and went to check in 3 minutes later. And somehow, the rooms were ready for us. I was so impressed by this alone. Thank you for making our stay so wonderful
Stayed 4 nights in Nov 2025

10/10 Excellent

Silvana

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was great! Exactly what you would expect from a 5 star hotel.
Stayed 3 nights in Nov 2025

8/10 Good

Nurcan

Stayed 1 night in Nov 2025

6/10 Okay

Zainab Iqbal

Travelled with family
Liked: Cleanliness
The location is very good, the price I paid for the stay was very expensive and feel it should have been less. Washrooms are outdated compared to the rooms
Stayed 4 nights in Nov 2025

10/10 Excellent

Nour

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great service & great food in their buffet
Stayed 2 nights in Nov 2025

10/10 Excellent

Samir

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Sep 2025