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Causeway Inn On The Mall

3.5 star property

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Photo gallery for Causeway Inn On The Mall

Interior
Business centre
Reception
Lobby lounge
Superior Room | In-room safe, desk, blackout curtains, soundproofing

Reviews

7.8 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Parking available
  • Business services

Explore the area

View in a map
327 Bourke Street Mall, Melbourne, VIC, 3000
  • Place, Bourke Street Mall
    ‪1 min walk‬
  • Place, Melbourne Central
    ‪5 min walk‬
  • Place, Queen Victoria Market
    ‪14 min walk‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪21 min drive‬

Room options

View all photos for Standard Double Room

In-room safe, desk, blackout curtains, soundproofing

Standard Double Room

  • 16 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Twin Room

Standard Twin Room | In-room safe, desk, blackout curtains, soundproofing

Standard Twin Room

  • 16 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Queen Room

Standard Queen Room | In-room safe, desk, blackout curtains, soundproofing

Standard Queen Room

  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Room

In-room safe, desk, blackout curtains, soundproofing

Superior Room

  • 19 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Queen Room - City View

Standard Queen Room - City View | In-room safe, desk, blackout curtains, soundproofing

Standard Queen Room - City View

  • City view
  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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About this property

Causeway Inn On The Mall

A restaurant, WiFi in public areas and a business centre are available at this smoke-free hotel. Other amenities include self parking, concierge services and dry cleaning. Housekeeping is available on request.
Causeway Inn On The Mall offers 82 accommodations with a safe and coffee/tea makers. 32-inch LCD televisions come with premium cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Causeway Inn On The Mall, you're just a quick walk from Collins Street. Enjoy features like a restaurant, a business centre and breakfast (surcharge).
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • To-go breakfast served daily for a fee
  • WiFi in some public areas for a fee
  • Self-parking available for a fee
  • Services include babysitting, dry cleaning/laundry and a concierge
  • Steps from Bourke Street Mall and 11 minutes on foot from Ian Potter Centre: NGV Australia
There's a restaurant on site. A computer station is on site and WiFi is available in public spaces for a fee. You'll find a business centre on site. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the business-friendly Causeway Inn On The Mall. For a fee, parking is available.

This 3.5-star Melbourne hotel is smoke free.

For a fee, guests can enjoy a to-go breakfast daily from 6:30 AM to 10:00 AM.
Causeway Inn On The Mall has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: WiFi (surcharge)

Parking and transport

  • Offsite parking; discounts available
  • Parking on site (surcharge)
  • Limited on-site self parking

Food and drink

  • Daily on-the-go breakfast available 6:30 AM to 10:00 AM for a fee: AUD 10 for adults and AUD 10 for children
  • A restaurant

Family friendly

  • Babysitting
  • Cot (surcharge)
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 8 floors
  • Locally sourced food prioritised
  • Locally-owned and organised tours and activities
  • Smoking not allowed
  • Some LED lighting used

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 12 and older
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property is not suitable for guests who are required to quarantine, due to the property's communal areas.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for AUD 20.0 per stay.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: from approximately AUD 10 for adults and from AUD 10 for children
  • Crib (infant bed) fee: AUD 20.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
This hotel will place a pre-authorization for the first night's accommodation, 7 days prior to arrival, for any bookings where payment for the stay will be made on site instead of at the time of booking.

Property is also known as

Causeway Inn Mall
Causeway Inn Mall Melbourne
Causeway Mall Melbourne
Causeway Hotel On The Mall
Causeway Inn On The Mall Hotel Melbourne
Causeway Mall
Causeway Inn On The Mall Hotel
Causeway Inn On The Mall Melbourne
Causeway Inn On The Mall Hotel Melbourne

Causeway Inn On The Mall Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 249 out of 1000 reviews
Rating 8 - Good. 488 out of 1000 reviews
Rating 6 - Okay. 187 out of 1000 reviews
Rating 4 - Poor. 52 out of 1000 reviews
Rating 2 - Terrible. 24 out of 1000 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

Debrah

Liked: Amenities, property conditions & facilities
Excellent location centrally located in Melbourne
Stayed 2 nights in Mar 2022
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
All was good
Stayed 1 night in Jun 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in May 2021
Verified

6/10 Okay

Verified traveller

Disliked: Cleanliness
The location is great and convenient. Tram stops are only 3 min away and short walk to Bourke street mall and plenty of choices for food.
Stayed 4 nights in May 2021
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Thete wasn't a balcony or window you could open. Thete were an offices opposite our room so the curtains had to be drawn all the time. The bathtub was difficult to get in or out of as it was too deep. But the location was excellent.
Stayed 3 nights in Apr 2021
Verified

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Was fine.

Only stayed overnight. It was fine.
Stayed 1 night in Dec 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The property is located in a great part of the CBD.
Stayed 1 night in Apr 2020
Verified

8/10 Good

ebony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not bad

the hotel and room was fine no issue, I’d still come back but the entry to the hotel smells awfully bad of urine they need to use a power washer with disinfectant to rid of the smell it’s that bad.
Stayed 3 nights in Jan 2020
Verified

6/10 Okay

Todd

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Elevator was out of service on last 2 stays
Stayed 2 nights in Mar 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I waa booked in to Causeway on the mall, but was moved to your other hotel i think it was 353 It was very nice with complimentary breakfast.
Stayed 4 nights in Mar 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
had a lovely stay at the causeway inn. In a perfect location with a great view. The room was very comfortable and had great facilities. Although the shower was a little hard to use it was still good enough for us. Breakfast is very expensive in the hotel so be aware of this. Overall a great stay
Stayed 2 nights in Mar 2020
Verified

8/10 Good

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Location and Price :-)

Great location, room cozy and basic but very clean. Window opened which was lovely for some fresh air. Shower temperature was touchy, sometimes instant hot other times took 5 mins to warm up but a good size shower. Bed comfortable too would stay again :-)
Stayed 2 nights in Feb 2020
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Rude receptionist smelly bathroom and old life

Rude receptionist, smelly bathroom and old lift
Stayed 1 night in Feb 2020
Verified

8/10 Good

Lucy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique - being in the centre of town.o Bourke Street Mall. Being close to high end & lower end shopping trams restaurants & eateries. And a clock tower within view from your window to ensure your were up to start the day on time. Walkability to most tourist attractions too. Clean rooms friendly staff helpful & the ability to hold luggage for a few hours after checkout time.
Stayed 1 night in Feb 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely friendly. The fact you have to change lift via a seating area meant that you were talking happily with strangers... very friendly place.
Stayed 2 nights in Feb 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great option

The hotel is very well located and the room was modern, comfortable and very clean. The staff was pleasant and helpful. Good value for money. The breakfast room could be more cheerful but the pedestrian lane offers several other options if preferred.
Stayed 1 night in Feb 2020
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
When we arrived, after walking a few hundred metres (can't get a vehicle to the front door), the staff were pleasant but very easily confused. One male & one female at the desk, we had just arrived from the airport with 6 cases between two of us (been on a long cruise), the mat at the door was loose & tangled with the wheels of our cases. Nobody from the desk came to help, they just watched us trip over the cases. After checking in, much confusion with that, we were told to use the lift to the 2nd floor then walk thru the breakfast room to the other lift to get to our room. The first lift was so old only could take 5 people, we struggled to get our cases into the lift, still no help from the male standing watching us. We got to our room, a lot smaller than in the photos, probably used a wide-angle lens. Our room was clean & tidy. Looked for information about the hotel but only found the card our room cards were on had anything on it. Time to get freshened up, only to find we had to wait so long for the hot water to come thru, this happened every time we had to use the hot water & it was almost boiling (very dangerous). When leaving the room we had to slam he door to get it shut, so did everyone else. Check out, we wanted to settle up the night before because we were leaving very early in the morning, but they said this was to difficult to do & I still had to go to the front desk in the morning. Paid by card, 2 days later money still not gone from my bank. Never ever again.
Stayed 5 nights in Feb 2020
Verified

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located, convenient and well presented hotel.
Stayed 2 nights in Feb 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neat, clean room. Comfortable bed and pillows. Great location
Stayed 1 night in Feb 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great position. Central to everything. Friendly staff. Clean rooms. One complaint we had was all the rooms door closers need adjusting. They all slam shut, very loudly. Recommend staying here.
Stayed 3 nights in Feb 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for what I needed. Clean facilities and helpful staff.
Stayed 1 night in Feb 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Central location. Good value. Good bed , clean , good shower and facilities.
Stayed 3 nights in Feb 2020
Verified

6/10 Okay

Natalie

Liked: Staff & service
In need of a little TLC. Hard to find, down an alley. Front not like on picture so a little misleading. Outside in the alley and I side doorway of hotel had a strong urine smell. When going to level 3 and above you have to take 2 lifts, which are on opposite sides, so you have to walk through restaurant. A little bit of a let down but served its purpose, personally I wouldn’t return, sorry
Stayed 5 nights in Jan 2020
Verified

8/10 Good

Ian

Liked: Cleanliness, staff & service, amenities
Was quite ok for a 3 star. The toilet needs replacing as it was old and leaks. Apart from that it was ok. Great location and close to everything made it a great spot.
Stayed 3 nights in Feb 2020
Verified

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

To easy

The Causeway on the Mall certainly ticked all the boxes there was nothing to fault looking forwarding to returning & have no hesitation in recommending
Stayed 1 night in Feb 2020