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Mercure Melbourne Southbank

4.0 star property

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Photo gallery for Mercure Melbourne Southbank

Exterior
View from room
Meeting facility
Superior Twin River View Room | In-room safe, desk, blackout curtains, soundproofing
Deluxe King Room | In-room safe, desk, blackout curtains, soundproofing

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Laundry room
  • Room service

Explore the area

View in a map
Corner of Southgate Ave & Riverside Quay, Southbank, VIC, 3006
  • Place, Melbourne Skydeck
    ‪1 min walk‬
  • Place, Crown Casino
    ‪10 min walk‬
  • Place, Melbourne Central
    ‪14 min walk‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪26 min drive‬

Room options

View all photos for Standard Twin Room (Accessible)

In-room safe, desk, blackout curtains, soundproofing

Standard Twin Room (Accessible)

8.8 out of 10
Excellent
(6 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Twin Room

In-room safe, desk, blackout curtains, soundproofing

Standard Twin Room

9.2 out of 10
Wonderful
(9 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Queen Room

In-room safe, desk, blackout curtains, soundproofing

Superior Queen Room

8.4 out of 10
Very good
(73 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Twin Room

In-room safe, desk, blackout curtains, soundproofing

Superior Twin Room

8.0 out of 10
Very good
(1 review)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe King Room

In-room safe, desk, blackout curtains, soundproofing

Deluxe King Room

8.4 out of 10
Very good
(6 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Family Room

Superior Family Room | In-room safe, desk, blackout curtains, soundproofing

Superior Family Room

8.0 out of 10
Very good
(16 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Queen Room

In-room safe, desk, blackout curtains, soundproofing

Standard Queen Room

8.8 out of 10
Excellent
(8 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe King River View Room

In-room safe, desk, blackout curtains, soundproofing

Deluxe King River View Room

  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Queen River View Room

In-room safe, desk, blackout curtains, soundproofing

Superior Queen River View Room

  • River view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Twin River View Room

In-room safe, desk, blackout curtains, soundproofing

Superior Twin River View Room

8.0 out of 10
Very good
(1 review)
  • River view
  • Sleeps 2
  • 2 Single Beds

Similar properties

City view
Holiday Inn Express Melbourne Southbank by IHG
  • Breakfast included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.4 out of 5, Excellent, 1,000 reviews
The price is CHF 88
includes taxes & fees
19 Apr - 20 Apr
Holiday Inn Express Melbourne Southbank by IHG

About this property

Mercure Melbourne Southbank

This smoke-free hotel features conference space, concierge services and laundry facilities. WiFi in public areas is free. Additionally, a 24-hour front desk and a banquet hall are on-site. Housekeeping is available once per stay.
Mercure Melbourne Southbank offers 275 accommodations with laptop-compatible safes and coffee/tea makers. This accommodation offers separate sitting areas and includes dining tables. 40-inch Smart televisions come with satellite channels. Accommodation at this 4-star hotel has kitchenettes with microwaves. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Melbourne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Mercure Melbourne Southbank's great location gets high marks from our customers. During your stay, you're just a quick walk from Collins Street. Features include free WiFi in public areas, plus breakfast (surcharge) and 3 meeting rooms.
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Amenities include 3 meeting rooms, conference space and laundry facilities
  • Guests have great things to say about the clean guestrooms and the location
  • Within a 15-minute walk of Crown Casino and Melbourne Central
Mercure Melbourne Southbank offers its guests concierge services, laundry facilities, and room service (during limited hours). Event space at this hotel measures 861 square feet (80 square metres) and includes conference space. WiFi and wired Internet are free in public spaces. Mercure Melbourne Southbank also features a lift and a water dispenser. A complete renovation of Mercure Melbourne Southbank was completed in August 2023.

This 4-star Melbourne hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 7:00 AM to 11:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Offsite parking available (AUD 35 per night)
  • Limited on-site parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; AUD 32 for adults and AUD 11 for children

Family friendly

  • Dining table
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Business services

  • 3 meeting rooms
  • 861 square feet of conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Lift
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 11 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2006
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Renovated entire property - August 2023
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch smart TV with satellite channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Dining table
  • Electric kettle
  • Kitchenette
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

The property charges 1.4 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 50 per stay.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AUD 32 for adults and from AUD 11 for children
  • Nearby parking fee: AUD 35 per night (262 ft away)
  • Rollaway bed fee: AUD 50 per stay
  • Credit card charges are subject to a surcharge of 1.4 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
This property provides limited WiFi access up to 1 mbps for up to 4 devices per room. Additional access is available for a fee.

We should mention

  • Children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Southbank Melbourne Travelodge
Travelodge Hotel Southbank Melbourne
Travelodge Southbank Melbourne
Melbourne Travel Lodge
Melbourne Travelodge
Southbank Travel Lodge
Travel Lodge Melbourne
Travelodge Melbourne
Travelodge Southbank Melbourne Hotel Melbourne
Travelodge Southbank Melbourne Hotel
Travelodge Melbourne Southbank

Mercure Melbourne Southbank Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 441 out of 1000 reviews
Rating 8 - Good. 355 out of 1000 reviews
Rating 6 - Okay. 129 out of 1000 reviews
Rating 4 - Poor. 43 out of 1000 reviews
Rating 2 - Terrible. 32 out of 1000 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Lee

Liked: Cleanliness, property conditions & facilities, room comfort
Good location, car park next door
Stayed 1 night in Dec 2025

8/10 Good

Ingrid

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, great location.
Stayed 1 night in Dec 2025

10/10 Excellent

Chloe

Stayed 1 night in Dec 2025

6/10 Okay

Chris

Disliked: Cleanliness, property conditions & facilities
Dated rooms and building
Stayed 1 night in Dec 2025

8/10 Good

Leonardo, Rouse hill

Business traveller
Liked: Cleanliness
The room was clean, pillows amazing , staff helpful and pleasant
Stayed 1 night in Dec 2025

10/10 Excellent

John

Stayed 1 night in Nov 2025

8/10 Good

Lindsay

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Didnt use laundry . Parking was good .expendive if not going through motel
Stayed 1 night in Dec 2025

6/10 Okay

Craig

Travelled with partner
Liked: Cleanliness
Room was ok breakfast was terrible food was cold coffee machine broken the hot water was warm and many tables uncleaned without cutlery
Stayed 1 night in Dec 2025

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
All staff were really friendly. The room was clean and the location was ideal.
Stayed 1 night in Dec 2025

8/10 Good

Therese

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and clean
Stayed 1 night in Nov 2025

10/10 Excellent

Craig

Travelled with partner
Liked: Amenities
Comfortable room very friendly and helpful staff
Stayed 1 night in Dec 2025

4/10 Poor

Justin

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Overall we found the stay disappointing. The bathroom is old, dirty, and the shower tap was falling off the wall. We ordered room service around midnight and it said we had to pick up from reception... ok not really "room service" but we'll still order something. 30 seconds after ordering, reception called and said they weren't doing room service. If that's the case, don't take online orders. For the amount we paid we wouldn't be returning again.
Stayed 1 night in Dec 2025

8/10 Good

Lee

Stayed 2 nights in Dec 2025

10/10 Excellent

Damien

Stayed 2 nights in Nov 2025

4/10 Poor

margaret

Stayed 2 nights in Nov 2025

6/10 Okay

Maria

Stayed 1 night in Nov 2025

2/10 Terrible

Jurgen

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
They don't accept cash as payment. What a joke. No one at reception when you arrive took 30 minutes to find someone. Never again customer service very poor.
Stayed 2 nights in Nov 2025

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, amenities
The room was clean and spotless. Very nice.
Stayed 1 night in Nov 2025

10/10 Excellent

vanessa, Bayswater North

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Nice staff and very clean room.
Stayed 1 night in Nov 2025

6/10 Okay

Victoria

Liked: Amenities
- The room still had the previous guests takeaway in the fridge. - Staff were not very friendly. - We were also charged again for the stay which we had already paid for 6 months prior. Had to follow up the refund which is still not processed.
Stayed 1 night in Oct 2025

4/10 Poor

Derek

Disliked: Cleanliness, amenities
Check in experience was poor. The digital screen stated the wrong room type, so we had to queue for 15+ minutes to check in with the one and only person on the desk. Other staff walked by the queue of people multiple times. The room was tired and in need of updating. It also didn’t feel clean, especially under the bed or sofa bed. I found 2 coffee cup lids (not ours) and a dust. I didn’t want to walk bare feet on the carpet. The only thing going for this hotel is the location.
Stayed 2 nights in Oct 2025

8/10 Good

Lynda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 2 nights in Oct 2025

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Great location walking distance to many attractions including resturants, pubs, shops and city and river attractions.
Stayed 4 nights in Oct 2025

6/10 Okay

Kristy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

6/10 Okay

Alessandra

Stayed 2 nights in Oct 2025