Whether pre-check-in is completed or not the process for check-in is by far the worst part of the experience here.
Last night the staff focused on everything but checking in.
When I asked why the pre-check-in because they did it all again manually anyway, they said don't know we're just the bar staff??
Everything and everyone very pleasant, totally suited our purpose for visiting Melbourne. Restaurant is excellent, the Ferny Creek Trail a surprise bonus. Found out a nephew from USA stayed there recently and also liked it very much. Hope to return.
The only improvements I can recommend are:
1) for the bed wheels to be lockable so that it does roll out from the wall when you are sitting in bed watching TV.
2) Positioning of ceiling track lights could be adjusted so a not to reflect back into your eyes from the TV screen.
3) An elevator (I have a recovering back surgery issue)