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Serviced Apartments Melbourne - Empire

4.0 star property

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Deluxe 2 Bedroom 1 Bathroom Apartment | View from room
Executive Apartment, 1 Bedroom | Living room | Flat-screen TV
Interior
Executive 2 bed 2 Bathroom Apartment | View from room
Deluxe 2 Bedroom 1 Bathroom Apartment | In-room dining

Reviews

6.6 out of 10

Popular amenities

  • Pool
  • Kitchen
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
81-85 A'Beckett Street, Melbourne, VIC, 3000
  • Place, Melbourne Central
    ‪2 min walk‬
  • Place, RMIT University
    ‪3 min walk‬
  • Place, Queen Victoria Market
    ‪5 min walk‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪23 min drive‬

Room options

View all photos for Executive Apartment, 1 Bedroom

Executive Apartment, 1 Bedroom | Living area | Flat-screen TV

Executive Apartment, 1 Bedroom

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive 2 bed 2 Bathroom Apartment

Executive 2 bed 2 Bathroom Apartment | Soundproofing, iron/ironing board, rollaway beds, bed sheets

Executive 2 bed 2 Bathroom Apartment

  • City view
  • 75 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe 2 Bedroom 1 Bathroom Apartment

Deluxe 2 Bedroom 1 Bathroom Apartment | In-room dining

Deluxe 2 Bedroom 1 Bathroom Apartment

  • City view
  • 85 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds

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About this property

Serviced Apartments Melbourne - Empire

An indoor pool, a fitness centre and free Wi-Fi in public areas are available at this smoke-free apartment building. Each apartment features a sitting area and a flat-screen TV, plus a kitchenette with an oven and a stovetop. Additional amenities include a coffee/tea maker, a shower and free toiletries. Limited housekeeping is available.
Serviced Apartments Melbourne - Empire offers 12 air-conditioned accommodations with coffee/tea makers and free toiletries. This accommodation offers separate sitting areas. Accommodation at this 4-star apartment has kitchenettes with stovetops and kitchenware and utensils.

Bathrooms include a shower. Flat-screen televisions are featured in guestrooms. Microwaves, fridges and an iron/ironing board can be requested. Housekeeping is provided on a limited basis.

Recreational amenities at the apartment include an indoor pool and a fitness centre.
During your stay at Serviced Apartments Melbourne - Empire, you're just a quick walk from Melbourne Central. Free WiFi in public areas, an indoor pool and a gym are available. This upmarket apartment building has 12 apartments. Each apartment includes amenities such as a kitchenette and a flat-screen TV.
  • Each apartment offers a kitchenette, a sitting area and a flat-screen TV
  • Free Wi-Fi in some public areas
  • Take a swim in the indoor pool
  • Amenities include a lift
  • On-site recreation includes a gym
  • Just a 2-minute walk from Melbourne Central and 5 minutes on foot from Queen Victoria Market
Serviced Apartments Melbourne - Empire offers its guests an indoor pool and a fitness centre. Public spaces have free WiFi.

This 4-star Melbourne apartment is smoke free.

Property amenities

Pool/Spa

  • Indoor pool

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Family friendly

  • Children stay free (see details)

Kitchenette

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Hob
  • Microwave
  • Oven
  • Refrigerator

Bedrooms

  • Bedsheets provided
  • Rollaway/extra bed: AUD 50 per day

Bathroom

  • 1 private bathroom
  • Free toiletries
  • Shower
  • Towels provided

Living spaces

  • Separate sitting area

Entertainment

  • Flat-screen TV

Laundry

  • Laundry detergent

Comfort

  • Air conditioning
  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hand-held showerhead
  • Height-adjustable showerhead
  • In-room accessibility
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Smoke-free property

Services and conveniences

  • Iron/ironing board on request
  • Limited housekeeping

Location highlights

  • In a business district

Things to do

  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)

General

  • 12 units
  • Soundproofing

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 11 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions and key retrieval information; access will be through a private entrance
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Key retrieval, private entrance

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 50.0 per day.
  • Cots (infant beds) are available for AUD 25.00 per stay.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 300.0 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: AUD 25.00 per stay
  • Rollaway bed fee: AUD 50.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
This property is professionally cleaned
This property does not have a front desk. This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information and key retrieval information. Guests can access their accommodation through a private entrance.

We should mention

  • Up to 2 children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Serviced apartments Melbourne Empire Apartment
Serviced apartments Empire Apartment
Serviced apartments Melbourne Empire
Serviced apartments Empire
Serviced apartments Melbourne Empire
Serviced Apartments Melbourne - Empire Apartment
Serviced Apartments Melbourne - Empire Melbourne
Serviced Apartments Melbourne - Empire Apartment Melbourne

Serviced Apartments Melbourne - Empire Reviews

Reviews

6.6
Rating 10 - Excellent. 41 out of 200 reviews
Rating 8 - Good. 60 out of 200 reviews
Rating 6 - Okay. 39 out of 200 reviews
Rating 4 - Poor. 26 out of 200 reviews
Rating 2 - Terrible. 34 out of 200 reviews

7.4/10

Cleanliness

6.0/10

Staff & service

6.2/10

Amenities

7.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Paul

Disliked: Cleanliness, amenities, property conditions & facilities
I followed all the protocols to get the keys and got no response from Empire Apartments. After multiple attempts to contact them I ended up having to seek alternate accommodation. I spoke with lastminute.com who were very helpful and got they me a full refund.
Stayed 16 nights in Apr 2023

2/10 Terrible

Joshua

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Could not access property. Accommodation was fraudulently listed and uncontactable, lastminute has been no help and will not issue refund without soeaking to the property owner, whose emails and calls are not answered for months.
Stayed 2 nights in Apr 2023

2/10 Terrible

Adrian

Host took my security deposit and did not respond, I had to book another property. Do not ever pay any security deposit via bank transfer.
Stayed 7 nights in Dec 2021

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Unprofessional and unethical
Stayed 13 nights in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Amenities
They request a deposit but they do not refund it. Also they advertised the property with wifi but there was no wifi. I think it is bad for Wotif's reputation to have dodgy operators like this on their listings. I left the property on 29/06/21, emailed them on 2/07/21 requesting the refund and got no reply, called on 15/07/21 and spoke to Rae who took my bank details and said that I would be paid within 24 to 48 hours, I then called again today and spoke to Janty. I am not sure if that was his name because when I asked him to spell it he said he couldn't spell it and when I asked to speak to a manager he said there were none. He also said he couldn't do anything to assist with my refund today because the system was down.
Stayed 5 nights in Jun 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Broken dishwasher and microwave. 1 pot with no handles for cooking. Furniture grubby. Apartment stayed in wasn’t the one advertised
Stayed 4 nights in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There was nothing to like as we got given the wrong key and my family slept in the foyer for the first night. Then were forced to pay $310 for a locksmith to get in the room but couldn't leave as we couldnt lock it. Still waiting on our bond and locksmith refund and i have since discovered this is a scam thats been going for sometime now and Wotif will not help resolve this for me or try to prevent it happening to anyone else
Stayed 10 nights in Jun 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Amenities
Great location, close to city sites and lots of eateries. The apartment building had a lovely pool that the kids loved using.
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
WORST APARTMENT I HAVE EVER STAYED AT!!! Customer service is non existing. From the broken oven, mattress on the floor for a bed, to a broken bathroom tap and electrical cord running across the kitchen sink to operate the fridge, just to mention a few. This apartment should not be available to hire and I will be putting in a formal complaint and asking for a full refund. This apartment is dangerous and needs some maintenance done ASAP before being available to hire. If they allow these noticeable things not to be kept maintained, what else do they let slide? WILL NEVER STAY AGAIN!!!
Stayed 2 nights in Jul 2021

10/10 Excellent

Beau

Stayed 2 nights in May 2021

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Mouldy kitcken utensils, fire/smoke detector covered in plastic bag. Pubic hairs in the shower. Filthy floors, unit not clean, it looks like it hasn't for a long time. Chipped crokery with limited cutlery for 2 people. Dishwasher full of stinky stagnant water. Not working. Fridge leaks and washing machine floods. No in house service. In the 15 days of stay no return email and calls. Building is good but this owner of this apartment couldn't care as long as you have paid the money then you get the key to unit not fit for humans to stay in. I just wish I could display the photos I took of this unit. It would make you sick in the stomach.
Stayed 15 nights in May 2021

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Apartment was filthy and completely unacceptable. We arrived late in the evening and had no choice but to stay the night. We called the next morning and after complaining they moved us to another apartment at Eporo which was great. No wifi in either apartments however which was frustrating. Would recommend Eporo. Empire apartment had no working fridge, stank of cigarette smoke, gaps in windows made the room freezing, broken bed frame in one room so the mattress was on the floor. There were burn marks on the comforter and sheets and the dining table and they reeked of cigarette smoke. I could go on, but that was the main bit. They stated they fired the cleaner after being notified by us of how bad it was, but how any other guest stayed there without complaining is a mystery. Overall the customer service representative was helpful, and the rest of the stay at Eporo was good.
Stayed 6 nights in May 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in May 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
The condition of the property was terrible... there was a fridge in the hallway on a trolley ready to be moved out, a broken television screen on the floor, the bedding was dirty, kitchen tap did not work, the dishwasher was making a beeping sound all night, heavily damaged walls, disgusting shower, old printers and rubbish on the balcony... the list goes on. It was late by the time I checked in so there was no option but to stay here, however it was most definitely the worst hotel/apartment that I have ever stayed in & the pictures online were not even remotely close to what I encountered. Would never recommend.
Stayed 1 night in May 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Condition of apartment was appalling. Walls had patch marks, couch had huge water stain marks, table was wobbly. Furniture looked like it came out of hard rubbish. Comforter layer was too small for bed. No antenna cable or internet on tv making it useless. Stained sheets were the last straw, we left without staying the night.
Stayed 2 nights in May 2021

2/10 Terrible

S B

Stayed 6 nights in Apr 2021

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Cleanliness
The apartment was close to shopping and public transport .Right in the centre of the CBD. There was plenty of room for our family of 4. Didn't like: the dishwasher was broken and was full of stagnant water and dirty dishes, the bedding 1 double bed only had a single quilt there we're no covers on the quilts and they were paper thin, A cutting board had been left in the cupboard with mould all over it, and for a family of 4 there was only 2 forks in the cutlery draw. Communication was all but non-existing emails went un-answered and phone calls constantly went to message bank. The Wi-Fi didn't work and the washing machine leaked all over the bathroom floor. Finally there was a plastic bag covering the smoke detector in the living room.
Stayed 5 nights in Apr 2021

2/10 Terrible

Deanne

Travelled with family
Disliked: Cleanliness, room comfort

A nightmare to deal with & NOT clean

At the very last minute Empire changed my booking to another 1 of their properties at 108 Australia. The operator on the phone was most rude while swearing at me. They were difficult to deal with, the accommodation they sent us to was filthy dirty with hairs in the bed, no cord to the wifi modem and NO pots to cook with.
Stayed 5 nights in Apr 2021

6/10 Okay

Avinash

Business traveller
Disliked: Cleanliness

Unhygienic Apartment

There was no communication at all. Bed linen was really dirty and stained (refer to pic attached) There were lights bulbs missing (refer attached). No internet provided.
Bed linen has a damp patch in the middle
Dirty linen
Stayed 7 nights in Apr 2021

2/10 Terrible

S B

Business traveller
Disliked: Cleanliness

Not very clean “serviced” apartment

Although the name mentions that it’s a service apartment, there is no service whatsoever. I booked for 7 days but the description tells us that the service would only be provided when booked for more than 7 days. There were not enough toiletries proved for even 2 days. Since there was no communication from the reception, we had to get our own. Also there was no internet provided. The room was not in a very clean condition- there were crumps still in the floor. Please save your money and book elsewhere!!
Stayed 7 nights in Apr 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Amenities
The property was ok but clearly not loved. The walls had been touched with an in matching paint so it looked scruffy. The furniture was cheap and scruffy. We had no wifi which meant we couldn’t use the tv at all (not even free to air) despite numerous emails, which were never answered and phone calls where they said they would send someone and never did. They changed my hotel on me which I only found out about after receiving an email thanking me for my stay days before we were due to check in. We couldn’t use the amenities because of covid. Car parking cost me a fortune because all my answers I received were very vague. There was only 1 fork and no bowls in the room. Luckily I didn’t pay much otherwise I would have been furious
Stayed 5 nights in Apr 2021

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
I found this experience very difficult in regards to communicating when I needed directions. There is no assistance at all when you call the number provided unless you are interested in leaving a message if you want to purchase an apartment I will not be using Wotif again.
Stayed 1 night in Apr 2021

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
DO NOT BOOK THIS APARTMENT. We thought we had booked it for the Easter long weekend but were told on arrival that the apartment had been vandalised by the previous guest and that we would be moved to a alternative apartment with similar specifications. Upon arriving at the alternative apartment, the Eporo, we found the place to be FILTHY with disgarded tissues and band-aid wrappers in drawers, and dark brown and red stains on the carpets in several rooms. When we contacted the apartment owner we found ourselves connected to a booking agent based in South Africa who could not organise cleaning or for any alternative apartment. We have raised this issue with Expedia and are waiting on our refund. DO NOT BOOK HERE. They are using 'bait and switch' tactics to leave you stranded upon arrival.
Stayed 5 nights in Apr 2021

6/10 Okay

Jeff

Business traveller
Disliked: Cleanliness

Not Clean and unsafe

Extremely run down. I think the cleaner is only making the beds. When was the last time the owner saw their property? The walls were a complete mess, pet hair all over the furniture, all surfaces were grimy, and no working smoke alarm with exposed light fittings.. It doesn't even make safety standards. Never again. The only positive was the location, but next time I'll find it elsewhere.
Stayed 4 nights in Mar 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You cancelled my booking at the last minute - not impressed
Stayed 5 nights in Mar 2020