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Aparthotel

Shadow Play by Peppers

4.5 star property

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Photo gallery for Shadow Play by Peppers

In-room safe, desk, laptop workspace, soundproofing
Exterior
Meeting facility
Exterior
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Kitchen
  • Washing machine
  • Dryer
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
308 – 320 City Road, Southbank, VIC, 3006
  • Place, Melbourne Convention and Exhibition Centre
    ‪3 min walk‬
  • Place, Crown Casino
    ‪5 min walk‬
  • Place, Collins Street
    ‪12 min walk‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪20 min drive‬

Room options

View all photos for Deluxe Room, 1 Bedroom

Deluxe Room, 1 Bedroom | In-room safe, desk, laptop workspace, soundproofing

Deluxe Room, 1 Bedroom

  • 43 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Apartment, 2 Bedrooms, 2 Bathrooms

Deluxe Apartment, 2 Bedrooms, 2 Bathrooms | In-room safe, desk, laptop workspace, soundproofing

Deluxe Apartment, 2 Bedrooms, 2 Bathrooms

  • 66 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds OR 1 Queen Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Bedrooms, Corner

Deluxe Room, 2 Bedrooms, Corner | In-room safe, desk, laptop workspace, soundproofing

Deluxe Room, 2 Bedrooms, Corner

  • 66 sq m
  • Sleeps 4
  • 2 Queen Beds OR 1 Queen Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Bedrooms

Deluxe Room, 2 Bedrooms | In-room safe, desk, laptop workspace, soundproofing

Deluxe Room, 2 Bedrooms

  • 57 sq m
  • Sleeps 4
  • 2 Queen Beds OR 1 Queen Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Penthouse, 3 Bedrooms (Apartment)

Penthouse, 3 Bedrooms (Apartment) | In-room safe, desk, laptop workspace, soundproofing

Penthouse, 3 Bedrooms (Apartment)

  • 116 sq m
  • 3 bedrooms
  • Sleeps 6
  • 3 Queen Beds OR 2 Queen Beds and 4 Single Beds
  • Free Wi-Fi

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About this property

Shadow Play by Peppers

Along with an outdoor pool, this smoke-free aparthotel has a restaurant and a fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli and a sauna are on-site. Each apartment provides a kitchen with a fridge, an oven, a stovetop and a microwave. Conveniences include a washer/dryer and a dining area, and guests will appreciate thoughtful touches, such as an espresso maker and a pillow menu. Housekeeping is available once per stay.
Shadow Play by Peppers offers 75 air-conditioned accommodations with washers/dryers and espresso makers. A pillow menu is available. Flat-screen televisions come with cable channels and pay-per-view films. Accommodation at this 4.5-star aparthotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is provided once per stay.

Recreational amenities at the aparthotel include an outdoor pool, a sauna and a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Shadow Play by Peppers. During your stay, you're just a quick walk from Crown Casino. You'll find features such as free WiFi in public areas, plus an outdoor pool and a restaurant. This luxury aparthotel has 75 apartments. Free WiFi and a kitchen are available in each apartment.
  • Each apartment offers a kitchen, a washer/dryer and a living room
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, meeting rooms and conference space
  • On-site recreation includes a gym, a steam room and a sauna
  • Just a 4-minute walk from Crown Casino and 6 minutes on foot from Melbourne Convention and Exhibition Centre
Shadow Play by Peppers offers its guests an outdoor pool, a sauna, and a fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Event space at this aparthotel measures 0 square feet (0 square metres) and includes conference space. A library, a terrace, and tour/ticket assistance are also featured at the luxury Shadow Play by Peppers. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4.5-star Melbourne aparthotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 7:00 AM to 11:00 AM.
Shadow Play by Peppers has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Pool/Spa

  • Outdoor pool
  • Pool loungers
  • Sauna
  • Steam room

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured valet parking on site (AUD 60 per day; includes in/out privileges)
  • Limited on-site valet parking
  • Wheelchair-accessible parking available

Family friendly

  • Cot: AUD 10 per night

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Espresso maker
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Oven

Dining

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; AUD 42 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Dining table
  • Limited room service
  • Snack bar/deli

Bedrooms

  • Bedsheets provided
  • Pillow menu
  • Rollaway/extra bed: AUD 50 per night

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toothbrush and toothpaste (on request)
  • Towels provided

Living spaces

  • Dining table
  • Living room
  • Separate dining area

Entertainment

  • Flat-screen TV with cable channels
  • Library
  • Pay films

Outdoor areas

  • Outdoor furniture
  • Terrace

Laundry

  • Laundry detergent
  • Laundry facilities
  • Washer/dryer

Work spaces

  • Conference space
  • Laptop workspace
  • Meeting rooms

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Handrails in stairways
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Housekeeping available once per stay
  • Iron/ironing board
  • Luggage storage
  • Phone
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In an entertainment district
  • In the city centre
  • Near an outlet shopping centre

Things to do

  • Gym
  • Casino nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Fire extinguisher

General

  • 75 units
  • Banquet hall
  • Soundproofing
  • Vegetarian dining options

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

The property charges 1.4 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Check-out instructions

The host requires you to complete the following before checking out:
Return the keys
Room Keys provided must be returned to Reception on Check-out. Lost key Fees apply.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 50.0 per night.
  • Cots (infant beds) are available for AUD 10.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AUD 42 per person
  • Valet parking fee: AUD 60 per day (in/out privileges)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 50.0 per night
  • Credit card charges are subject to a surcharge of 1.4 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Shadow Play Peppers Aparthotel Southbank
Shadow Play Peppers Aparthotel
Shadow Play Peppers Southbank
Shadow Play Peppers
Shadow Play by Peppers Southbank
Shadow Play by Peppers Aparthotel
Shadow Play by Peppers Aparthotel Southbank

Shadow Play by Peppers Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 153 out of 269 reviews
Rating 8 - Good. 74 out of 269 reviews
Rating 6 - Okay. 28 out of 269 reviews
Rating 4 - Poor. 11 out of 269 reviews
Rating 2 - Terrible. 3 out of 269 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

6/10 Okay

NIKOLCE

Liked: Cleanliness, amenities, property conditions & facilities
Noisy room very pricey
Stayed 1 night in Feb 2026

10/10 Excellent

Amro

Stayed 6 nights in Feb 2026

10/10 Excellent

lauren

Liked: Cleanliness, amenities, property conditions & facilities
this place was all 10s, super close to all the best melbourne has to offer
Stayed 3 nights in Jan 2026

10/10 Excellent

Claire

Liked: Cleanliness, amenities
Spotless room and staff brilliant
Stayed 3 nights in Jan 2026

10/10 Excellent

Simone

Romm was clean,
Stayed 1 night in Jan 2026

6/10 Okay

Mrs Rovsen

Travelled with family
Liked: Cleanliness
The room was nice and clean. However, the hotel wasn't up to standards in certain areas. We ordered room service one time and in their menu, no allergen info was provided. As a vegan I put a note in our order for the bread and chips we ordered. Asked for tomato sauce for instance mentioning I'm vegan. They sent a mayonnaise and the bread was cooked in animal fat. Mind you our room service came over and hour later. None of this info was mentioned in the menu and my note was disregarded. Breakfast, I asked for margarine for our 5 day stay and I was only offered a free coffee for the inconvenience but they didn't provide any margarine nor vegan friendly options for breakfast. Luggage storage was another issue. On our arrival we left our luggage until check in time but the whole time luggage was kept behind the counter with an easy access to anyone who walks in. Breakfast staff need more training in providing clean tables in timely manner. It would be more efficient once they clear a table they wipe straight after. Couple of days we had to wait for them to come and clean after we asked. And they seemed to show no urgency. We also understand they try to create an ambiance with their lights but the foyer and breakfast room lacking of light is a real issue. It's nice to have a pool on a hot day but not enough space for more than 2,3 people in it. May be combine the BBQ area for a bigger pool and seating space?
Stayed 5 nights in Jan 2026

10/10 Excellent

Jane

Liked: Cleanliness, amenities, property conditions & facilities
Room was lovely and clean. Staff were very helpful and friendly . Location is great. Close to the casino, Melbourne CBD, DFO, Tram to the city and St. Kilda. Easy walk to all the restaurants on Southbank. Only disappointment was the size of the pool. Overall our stay was really enjoyable
Stayed 4 nights in Jan 2026

8/10 Good

Melissa

Liked: Cleanliness, amenities, property conditions & facilities
Nice rooms
Stayed 3 nights in Dec 2025

8/10 Good

Anthony

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms. Friendly staff. Good value buffet breakfast
Stayed 5 nights in Dec 2025

10/10 Excellent

Caleb

Stayed 3 nights in Dec 2025

8/10 Good

Jade, Corryong

Liked: Cleanliness, amenities, property conditions & facilities
This hotel was spotless and had great service. The shower going hot and cold is a real issue, especially with kids. This is the only complaint about our stay, everything else such as location, layout and accessibility with a pram was fabulous.
Stayed 3 nights in Dec 2025

10/10 Excellent

Terree

Travelled with group
Liked: Cleanliness, room comfort
Great location , amazing lady on the desk , very helpful
Stayed 1 night in Dec 2025

8/10 Good

Matthew

Stayed 3 nights in Nov 2025

10/10 Excellent

Sharee

Travelled with group
Liked: Cleanliness, amenities
Wall lovely
Stayed 1 night in Oct 2025

10/10 Excellent

Adesoji

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2025

10/10 Excellent

DEBRA

Liked: Cleanliness, property conditions & facilities
Staff helpful & room clean Upgraded
Stayed 2 nights in Oct 2025

6/10 Okay

Dean

Business traveller
Liked: Cleanliness, room comfort
Note that reception is NOT 24 hours as stated on Hotels.com
Stayed 1 night in Oct 2025

8/10 Good

TONY

Liked: Cleanliness, amenities, property conditions & facilities
Convenient
Stayed 4 nights in Sep 2025

10/10 Excellent

Ruth

Business traveller
Liked: Cleanliness, room comfort
Staff very friendly & helpful. A few more standard tea-bags would have been appreciated, instead of all the herbal ones. Very comfortable stay.
Stayed 3 nights in Sep 2025

8/10 Good

MISS G N

Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Jordan

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Lovely staff, great breakfast. Room was perfect along with the amenities.
Stayed 5 nights in Aug 2025

10/10 Excellent

Adesoji

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2025

2/10 Terrible

Bill

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Price, room was always cold, Water was cold. In house restaurant had very poor choice. In general, very poor hotel for price, certainly woundnt stay again
Stayed 5 nights in Jul 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness

A pleasant stay

Good location, apartment for a family was on the small side but we managed ok. Hot water system was impossible to regulate, other than that it was a pleasant stay.
Stayed 2 nights in Jul 2025

10/10 Excellent

Ryan

Liked: Cleanliness, room comfort

Couples weekend away

Fantastic accommodation convenient location and easy to get around
Stayed 2 nights in May 2025