See all properties

Crowne Plaza Memphis Downtown Hotel by IHG

3.5 star property

Choose dates to view prices

Photo gallery for Crowne Plaza Memphis Downtown Hotel by IHG

Bar (on property)
Meeting facility
Point of interest
Exterior
Property amenity

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
300 N 2nd Street, Memphis, TN, 38105
  • Place, Renasant Convention Center
    ‪3 min walk‬
  • Place, Bass Pro Shops at the Pyramid
    ‪7 min walk‬
  • Place, Beale Street
    ‪17 min walk‬
  • Airport, Memphis, TN (MEM-Memphis Intl.)
    ‪15 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, City View

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 2 Double Beds, City View

8.8 out of 10
Excellent
(6 reviews)
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds
  • City view

View all photos for Standard Room, 1 King Bed (High Floor)

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed (High Floor)

7.8 out of 10
Good
(9 reviews)
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (High Floor)

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 2 Double Beds (High Floor)

  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Premium bedding, in-room safe, desk, blackout curtains

Suite, 1 Bedroom

  • 44 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed

Junior Suite, 1 King Bed with Sofa bed | Premium bedding, in-room safe, desk, blackout curtains

Junior Suite, 1 King Bed with Sofa bed

  • 46 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room

Premium bedding, in-room safe, desk, blackout curtains

Standard Room

8.0 out of 10
Very good
(19 reviews)
  • 39 sq m
  • Sleeps 2
  • 1 Double Bed OR 1 King Bed

View all photos for Standard Room, 2 Double Beds

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 2 Double Beds

8.2 out of 10
Very good
(32 reviews)
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(21 reviews)
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Roll-in Shower (Mobility)

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 2 Double Beds, Roll-in Shower (Mobility)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Mobility)

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed, Accessible Bathtub (Mobility)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed, City View

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed
  • City view

View all photos for Standard Room, 1 King Bed (Mid Floor)

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed (Mid Floor)

8.6 out of 10
Excellent
(9 reviews)
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (Mid Floor)

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 2 Double Beds (Mid Floor)

10.0 out of 10
Exceptional
(2 reviews)
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

View from property
Sheraton Memphis Downtown Hotel
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
3.8 out of 5, Good, 1,009 reviews
The price is CHF 124
includes taxes & fees
11 Feb - 12 Feb
Sheraton Memphis Downtown Hotel

About this property

Crowne Plaza Memphis Downtown Hotel by IHG

Hotel with a seasonal outdoor pool, near Beale Street
A restaurant, a fitness centre and a snack bar/deli are available at this smoke-free hotel. Free WiFi in public areas and a free area shuttle are also provided. Additionally, a microwave in a common area, a seasonal outdoor pool and a business centre are on-site. Housekeeping is available on request.
Crowne Plaza Memphis Downtown Hotel by IHG offers 230 accommodations with a safe and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness centre and a seasonal outdoor pool.
Our customers tell us that they can't get enough of the helpful staff at Crowne Plaza Memphis Downtown Hotel by IHG. During your stay, you're just a quick walk from St. Mary's Catholic Church. Free WiFi in public areas, a free area shuttle and a restaurant are available. Some of the pet-friendly amenities that this property offers include food and water bowls and an off-lead area.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Self-parking and Motorhome/coach/lorry parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 12 minutes by foot from Bass Pro Shops at the Pyramid and a 2-minute drive from Beale Street
  • Free local-area shuttle service
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls and an off-lead area
Crowne Plaza Memphis Downtown Hotel by IHG offers its guests a fitness centre and a seasonal outdoor pool. Along with a restaurant, there's a snack bar/deli on site. Business amenities include a business centre and 10 meeting rooms.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 8686 square feet (807 square metres) and includes conference space. A vending machine, gift shops/newsstands, and tour/ticket assistance are also featured at the business-friendly Crowne Plaza Memphis Downtown Hotel by IHG. A free area shuttle within 3 miles is available. Parking is available for a fee.

This 3.5-star Memphis hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 9:00 AM.
Notes & Provisions – This restaurant serves breakfast, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle up to 3 miles
  • Parking on site (USD 22 per day; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 9:00 AM for a fee: USD 7 to 20 for adults and USD 7 to 20 for children
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Notes & Provisions

Things to do

  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Free area shuttle
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 10 meeting rooms
  • 8,686 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 11 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 31 October to 1 May:
  • Swimming pool

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 60.00 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 110 lb per pet)
  • Food and water bowls and an off-lead area are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 7 to 20 for adults and USD 7 to 20 for children
  • Self-parking fee: USD 22 per day (in/out privileges)
  • Pet fee: USD 60.00 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests will receive smart lock details.

We should mention

  • The seasonal pool will open in May and close in October.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Hotel Memphis Downtown
Crowne Plaza Memphis Downtown
Crowne Plaza Memphis Downtown Hotel
Crowne Plaza Memphis
Memphis Crowne Plaza

Crowne Plaza Memphis Downtown Hotel by IHG Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 166 out of 360 reviews
Rating 8 - Good. 74 out of 360 reviews
Rating 6 - Okay. 56 out of 360 reviews
Rating 4 - Poor. 28 out of 360 reviews
Rating 2 - Terrible. 36 out of 360 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Stacy

Stayed 1 night in Oct 2025

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service
Staff was extremely friendly
Stayed 2 nights in Oct 2025

2/10 Terrible

Aaron

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Find a better hotel

First room I was assigned, the door was a struggle just to get into the room, like I had to put my shoulder into the door to gain entry. The door did not close but had to “work itself” closed. Then, walking in immediately, I noticed wallpaper in the bathroom was coming off the wall and covered in mold, and someone had used the bathroom prior to my check-in. I immediately went back to reception and was assigned a different room. This one was okay but not by much. I think Crowne Plaza leadership should look at the quality of their rooms… the toilet, plumbing, wall outlets, etc. felt like I checked into a motel that charges by the hour. Also, this hotel is right by the highway, so get the pleasure of hearing every car, semi-truck, or police chase that will make sleeping a joke. For context, I stayed at the Sheraton across the street earlier this year and had a completely different experience. The only positive experience staying at this hotel was that the staff was very friendly.
Stayed 2 nights in Oct 2025

6/10 Okay

Roger

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Room was clean staff Didn't recommend eating on property. Didn't shop or use gym.
Stayed 1 night in Oct 2025

8/10 Good

Dion

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Prabhjot, Burr Ridge

Stayed 2 nights in Sep 2025

8/10 Good

Jazzmyn

Stayed 1 night in Sep 2025

10/10 Excellent

Mi

Liked: Cleanliness, staff & service, property conditions & facilities
Very welcoming staff!
Stayed 1 night in Sep 2025

10/10 Excellent

Malcolm

Stayed 1 night in Sep 2025

6/10 Okay

Alan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Price of the buffet was adequate. Buffet was not worth $20 per person. I paid $114 a night. I stayed 2 nights and then had pay $22 to park my car. At this price I should not have to pay for parking. No microwave in the room and no hot water the first night we were there. At first look this place is beautiful and the staff is top notch. Your manger's positive attitude and personality is the only reason I did not leave after the first night.
Stayed 2 nights in Sep 2025

8/10 Good

Stephen

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Getting old need renovations soon! Overall still good!
Stayed 1 night in Aug 2025

10/10 Excellent

Omar T

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All areas surrounding the property were in good condition. Staff were friendly and accommodating to our needs.
Stayed 2 nights in Sep 2025

10/10 Excellent

Maurine

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful and polite; rooms were nice and clean.
Stayed 2 nights in Sep 2025

6/10 Okay

Jasmyne

Stayed 1 night in Sep 2025

6/10 Okay

Michael

Liked: Cleanliness, amenities
Breakfast coupon was not worth it. Food was good and the server was working hard. But it was only her and a cook. Tables were not being bussed, it took us 1.25 hours to get our food. Order was inaccurate.
Stayed 1 night in Sep 2025

8/10 Good

Enrico Francisco

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2025

8/10 Good

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel with good coutesy bus.

Hotel was good overall. We did experience a problem with the toilet overflow and another with the bedside light but both were rectified immediately by maintenance. Think maybe we had one of the rooms that was not yet renovated. Staff were wonderful and the courtesy bus to take you anywhere within 3km was a great help as it's quite a walk to the main sights. I was disappointed to find that no attempt was made to be environmental, is this an american thing? Throughout uk and Europe im used to hotels giving guests the option to not have towel automatically replaced daily, for environmental reasons. Guests usually have the option to devide. This was not the case.
Stayed 2 nights in Sep 2025

2/10 Terrible

Amer

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I had a very disappointing stay at this property. The customer service was poor from the start — the receptionist on the first day was unhelpful when I asked for basic things like water, since none was provided in the room. She simply told me no one could deliver it. The swimming pool was in terrible condition and not clean at all, which made it unusable. Overall, this was one of the worst properties I’ve stayed at, and I wouldn’t recommend it.
Stayed 2 nights in Sep 2025

10/10 Excellent

Briaon

Stayed 2 nights in Jul 2025

6/10 Okay

Dayvone

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
It was ok. Just ok.
Stayed 4 nights in Aug 2025

6/10 Okay

Dequita

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Aug 2025

10/10 Excellent

Brianna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were wonderful, room was clean and it was a lovely atmosphere!
Stayed 2 nights in Aug 2025

2/10 Terrible

Marvin

Disliked: Amenities, property conditions & facilities
I thought crown plaza supposed be first class I was gone all day and come back to a dirty room no towels just filthy room service
Stayed 1 night in Aug 2025

10/10 Excellent

Marklyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025