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Hotel Napoleon Memphis

4.0 star property

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Photo gallery for Hotel Napoleon Memphis

Breakfast area
Restaurant
Lobby
Front of property
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Housekeeping
  • Pet-friendly
  • 24/7 front desk

Explore the area

Map
179 Madison Ave, Memphis, TN, 38139
  • Beale Street
    ‪6 min walk‬
  • FedExForum
    ‪8 min walk‬
  • Bass Pro Shops at the Pyramid
    ‪18 min walk‬
  • Memphis, TN (MEM-Memphis Intl.)
    ‪15 min drive‬

Room options

View all photos for Deluxe Room, 2 Queen Beds, Accessible, Non Smoking

1 bedroom, premium bedding, pillow-top beds, desk

Deluxe Room, 2 Queen Beds, Accessible, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Accessible, Non Smoking

1 bedroom, premium bedding, pillow-top beds, desk

Deluxe Room, 1 King Bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Non Smoking

Superior Room, 2 Queen Beds, Non Smoking | 1 bedroom, premium bedding, pillow-top beds, desk

Superior Room, 2 Queen Beds, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Non Smoking

Superior Room, 1 King Bed, Non Smoking | 1 bedroom, premium bedding, pillow-top beds, desk

Superior Room, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

1 bedroom, premium bedding, pillow-top beds, desk

Deluxe Room, 1 King Bed, Non Smoking

9.4 out of 10
Exceptional
(11 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking

1 bedroom, premium bedding, pillow-top beds, desk

Deluxe Room, 2 Queen Beds, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Suite, 1 Bedroom, Non Smoking

Premium Suite, 1 Bedroom, Non Smoking | 1 bedroom, premium bedding, pillow-top beds, desk

Premium Suite, 1 Bedroom, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Hotel Napoleon Memphis

Hotel with a restaurant, a short walk to Beale Street
A restaurant, a fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a coffee shop/cafe, self parking and a business centre are on-site.
Hotel Napoleon Memphis offers 58 air-conditioned accommodations with MP3 docking stations and coffee/tea makers. Pillowtop beds feature premium bedding. 52-inch flat-screen televisions come with premium cable channels. Bathrooms include baths or showers with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

This Memphis hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Hotel Napoleon Memphis. During your stay, you're just a quick walk from Beale Street. Enjoy features like free WiFi in public areas, plus a restaurant and a gym.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Self-parking available for a fee
  • Amenities include a business centre, a computer and a lift
  • On-site recreation includes a gym
  • Within a 15-minute walk of Beale Street and FedExForum
  • Dogs welcome for a fee
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. You'll find a business centre on site.

A computer station is on site and WiFi is free in public spaces. A fitness centre, a vending machine, and a fireplace in the lobby are also featured at the business-friendly Hotel Napoleon Memphis. Parking is available for a fee.

This 4-star Memphis hotel is smoke free.

Archives – On-site bistro.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 17 per day)
  • Covered parking on site (USD 17 per day; includes in/out privileges)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Archives

Things to do

  • Gym

Family friendly

  • Free cot
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift (81 centimetre wide door)
  • Magnifying mirror
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (84 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 5 floors
  • Built in 2016
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • 52-inch flat-screen TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per pet, per stay, plus a deposit of USD 100.00 per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 40 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 10 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.00 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay
  • Breakage deposit: USD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: USD 17.00 per day (in/out privileges)
  • Nearby parking fee: USD 17.00 per day
  • Pet deposit: USD 100.00 per stay
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 10 children aged 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Winchester Hotel Memphis
Hotel Napoleon Memphis
Napoleon Memphis
Hotel Napoleon Memphis Hotel
Hotel Napoleon Memphis Memphis
Hotel Napoleon Memphis Hotel Memphis
Hotel Napoleon Ascend Hotel Collection
Hotel Napoleon an Ascend Hotel Collection Member

Hotel Napoleon Memphis Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 493 out of 908 reviews
Rating 8 - Good. 254 out of 908 reviews
Rating 6 - Okay. 90 out of 908 reviews
Rating 4 - Poor. 48 out of 908 reviews
Rating 2 - Terrible. 23 out of 908 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Laurie Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, remodeled in the art deco theme. Super friendly and knowledgeable staff. Non franchise affiliated. Added special touches like a welcome bag with water and a cookie package.
Stayed 5 nights in Mar 2025

10/10 Excellent

Debra

Stayed 5 nights in Mar 2025

10/10 Excellent

HENRY

Stayed 1 night in Mar 2025

6/10 Okay

Preshas

Stayed 3 nights in Mar 2025

6/10 Okay

Hunter

Travelled with family
Liked: Cleanliness
It’s a cool looking hotel, and the price isn’t bad. But it’s also not perfect by any stretch. After a nine hour drive to get there, the guy working the front desk trash talked our home city (he apparently grew up one town over). Some of our towels were not clean, which became more of a problem when housekeeping never came by our room the next day. Then, when I called the front desk for replacement towels, there was only one guy working the desk and no other employees, so he couldn’t leave to bring us any. And the walls are VERY thin. When the people one room over started smoking weed, we smelled it immediately. When they started having sex, we could hear everything. So, they were having a better time than we were. Also, our room’s AC didn’t work so it was hot as hell. Again, cool looking place, and maybe we were the victims of circumstance more than a bad hotel. But it was not ideal.
Stayed 2 nights in Mar 2025

10/10 Excellent

Chanel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the superb customer service, friendly team members, decor, to the food… excellent! I will stay here for all future visits to Memphis.
Stayed 3 nights in Mar 2025

6/10 Okay

Jennifer

Travelled with family
Liked: Staff & service, amenities
Super cute property that has a cool history. Great beds! Very cold shower with little pressure
Stayed 1 night in Mar 2025

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. Staff was engaging and helpful. The bar/restaurant was amazing.
Stayed 1 night in Mar 2025

8/10 Good

Ernie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

G

All good, except for the parking! The hotel advertises “covered parking”!! The hotel does not have parking! The hotel happens to be directly adjacent to regular street parking that the general population uses (too)! It is not convenient and it is a “trick” by the hotel owner/staff to say that the hotel has parking! The concierge had his tail between his legs when asked about this situation, basically admitting “we” have had many complaints about our parking situation!? Also, there isn’t any ice to be found in this hotel (either)! Which I found odd! The front desk man did offer to have the concierge go and get me ice?! I umm, just said no, that is silly! Little things? Maybe, but those little things add up! Last item. Hopefully, when “you” check in, you’re the only person checking in?? Why? Because there is only one person at the desk, or at least for the time I was there, there was only one person at the desk? It really slows the checking in process! No breakfast and stale or leftover sweets on a very small mantle piece in the lobby! Not what anyone would expect at any type of “starred” hotel! But room was nice, if that helps?
Stayed 2 nights in Mar 2025

6/10 Okay

Ed

Liked: Staff & service
Stayed 4 nights in Mar 2025

10/10 Excellent

John

Stayed 2 nights in Feb 2025

10/10 Excellent

Cara, Gilbert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our 4 night stay at the Napoleon. It’s conveniently located downtown so there’s lots of places to walk to. Staff was super friendly. We’ll definitely be back as I’m in Memphis often.
Stayed 4 nights in Mar 2025

8/10 Good

Lucy, San Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too dim in room. Regret there was no armchair in room. It wasn’t clear that there was no dining option on Sunday.
Stayed 3 nights in Mar 2025

8/10 Good

yuri

Stayed 1 night in Mar 2025

4/10 Poor

Carhonda

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I loved Memphis. The hotel was nice to the eye but the room service was terrible. We paid $17 a day to park in a parking garage because there is no parking for the hotel. It’s in a convenient part of downtown Memphis.. it’s literally close to everything
Stayed 3 nights in Mar 2025

10/10 Excellent

Ema

Business traveller
Employees are very kind and helpful!
Stayed 3 nights in Mar 2025

2/10 Terrible

Nathan, Asheville

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
My experience with Hotel Napoleon was unfortunately tainted by a frustrating issue with my booking. Due to a mix-up between Expedia and the hotel, I was forced to pay twice for my stay with the expectation of receiving a refund for one of the charges. The hotel staff personally assured me that I would be reimbursed after making the second payment, but weeks later, after multiple back-and-forth conversations with Expedia, I was told that the hotel’s manager had declined my refund request. It wasn’t until Expedia reviewed the audio recording from the night of my check-in that I finally received my money back—without an apology from either Expedia or Hotel Napoleon. The most concerning part is that if I hadn’t been persistent, I would have been charged twice with no recourse. Neither the hotel nor Expedia seemed to care about resolving the issue until I pushed for proof. If you choose to stay here, keep track of all your conversations and records—they may be the only thing preventing you from being unfairly charged. I can’t recommend a hotel that fails to uphold its word and offers such poor customer service.
Stayed 1 night in Feb 2025

10/10 Excellent

Bionca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Caden

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
One of the most unique hotels in Memphis!
Stayed 1 night in Mar 2025

10/10 Excellent

Khoa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Quite and safe.
Stayed 3 nights in Mar 2025

8/10 Good

JAMES

Stayed 2 nights in Mar 2025

10/10 Excellent

Sabrina

Business traveller, Travelled with partner
Rickey and beau were amazing especially upon check in when they learned I was there for a work function I didn’t want to be at after a horrible day at work. They gave us a free bottle of champagne and snacks! Then offered to chill the champagne and hold the restaurant open til we got back from my event! Unbelievable! They also gave us the best room in the hotel! I highly recommend!
Stayed 1 night in Mar 2025

10/10 Excellent

Kellin

Liked: Cleanliness
Clean and quiet
Stayed 2 nights in Mar 2025

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
The counter staff were very friendly. Two things
Stayed 3 nights in Feb 2025