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voco Hotel Napoleon Memphis by IHG

4.0 star property

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Breakfast area
Restaurant
Front of property
Lobby
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Housekeeping
  • Pet-friendly
  • 24/7 front desk
  • Gym

Explore the area

View in a map
179 Madison Ave, Memphis, TN, 38103
  • Place, Beale Street
    ‪6 min walk‬
  • Place, FedExForum
    ‪8 min walk‬
  • Place, Bass Pro Shops at the Pyramid
    ‪18 min walk‬
  • Airport, Memphis, TN (MEM-Memphis Intl.)
    ‪15 min drive‬

Room options

Premium Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Accessible Bathtub (Communications, Mobility)

  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Accessible Bathtub (Mobility)

  • Sleeps 2
  • 1 King Bed

Premium Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

Standard Room, 2 Queen Beds, Accessible Bathtub (Mobility)

  • Sleeps 4
  • 2 Queen Beds

Suite, 1 Bedroom

  • Sleeps 4
  • 1 Single Bed

Suite, 1 Bedroom, Roll-in Shower (Mobility Accessible)

  • Sleeps 4
  • 1 Single Bed

Standard Room

  • Sleeps 2
  • 1 Single Bed

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About this property

voco Hotel Napoleon Memphis by IHG

Hotel with a restaurant, a short walk to Beale Street
A restaurant, a fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a coffee shop/cafe, self parking and a business centre are on-site.
Voco Hotel Napoleon Memphis by IHG offers 58 air-conditioned accommodations with MP3 docking stations and coffee/tea makers. Pillowtop beds feature premium bedding. 52-inch flat-screen televisions come with premium cable channels. Bathrooms include baths or showers with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

This Memphis hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at voco Hotel Napoleon Memphis by IHG. During your stay, you're just a quick walk from Beale Street. Enjoy features like free WiFi in public areas, plus a restaurant and a gym.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Self-parking available for a fee
  • Amenities include a business centre, a computer and a lift
  • On-site recreation includes a gym
  • Within a 15-minute walk of Beale Street and FedExForum
  • Dogs welcome for a fee
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. You'll find a business centre on site.

A computer station is on site and WiFi is free in public spaces. A fitness centre, a vending machine, and a fireplace in the lobby are also featured at the business-friendly voco Hotel Napoleon Memphis by IHG. Parking is available for a fee.

This 4-star Memphis hotel is smoke free.

Archives – On-site bistro.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 17 per day)
  • Covered parking on site (USD 17 per day; includes in/out privileges)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Archives

Things to do

  • Gym

Family friendly

  • In-room cot
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift (81 centimetre wide door)
  • Magnifying mirror
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (84 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 5 floors
  • Built in 2016
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • 52-inch flat-screen TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The property will be renovating from 2 October 2025 to 3 October 2025 (completion date subject to change). The following areas are affected:
  • Selected guestrooms
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per pet, per stay, plus a deposit of USD 100.00 per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 40 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 10 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.00 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay
  • Breakage deposit: USD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: USD 17.00 per day (in/out privileges)
  • Nearby parking fee: USD 17.00 per day
  • Pet deposit: USD 100.00 per stay
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 10 children aged 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Winchester Hotel Memphis
Hotel Napoleon Memphis
Napoleon Memphis
Hotel Napoleon Memphis Hotel
Hotel Napoleon Memphis Memphis
Hotel Napoleon Memphis Hotel Memphis
Hotel Napoleon Ascend Hotel Collection
Hotel Napoleon an Ascend Hotel Collection Member

voco Hotel Napoleon Memphis by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 514 out of 955 reviews
Rating 8 - Good. 269 out of 955 reviews
Rating 6 - Okay. 96 out of 955 reviews
Rating 4 - Poor. 51 out of 955 reviews
Rating 2 - Terrible. 25 out of 955 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Memphis stopover

Restaurant and bar closed due to “renovation”. Good location and desk staff were excellent. Sadly the whole of Memphis is in a bad state of repair.
Stayed 2 nights in Jul 2025

8/10 Good

Dee Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It was okay but no breakfast.

It was good but there was zero breakfast except muffins and juice. Not really acceptable with the price. Hard to park but room was nice, clean and comfortable!
Stayed 1 night in Jul 2025

10/10 Excellent

Victoria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous Hotel

This hotel is fabulous. Central downtown location that allows you to walk to many attractions. Room was clean and very tidy. Quiet rooms and nice windows for viewing people walking to work and starting their day. Hotel offered complimentary coffee and breakfast too. I would stay at this location again in the future. Parking and food are available right next door which are both convenient and handy too.
Stayed 3 nights in Jun 2025

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Jordun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Eriidina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures of this hotel are significantly better than how the hotel actually looks. It’s a nice hotel overall but some areas are dated and need fresh paint. When I stayed here I was told the bar/restaurant was being renovated so it would be only open for the continental breakfast. The “breakfast” consisted of stale danishes, muffins, juice, granola and yogurt. No serving utensils and an extremely limited amount. Once the single platefuls were gone, they stated that was all they had, regardless of how many guests they had. Parking was in a deck next door and was an inconvenience because you have to call or text the company to be let out of the gate each time you had to exit. Overall it’s a decent hotel and I would stay here again only for 1 or 2 days.
Stayed 2 nights in Jun 2025

4/10 Poor

Shalletuh

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
I was placed in a room where they were working on the sink took some time to transfer me to another. No one assisted with the transfer
Stayed 2 nights in Jun 2025

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unique and convenient

Stayed 1 night in Apr 2025

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Donsanelle

Liked: Cleanliness, property conditions & facilities, room comfort

Just Fun

Did not like the no parking for the hotel. There is a parking space right beside location.
Stayed 1 night in Jun 2025

6/10 Okay

Melissa

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The hotel was in walking distance of local attractions. The restaurant and bar in the hotel was closed the whole time we where there and that was a big letdown
Stayed 2 nights in May 2025

10/10 Excellent

Charlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities
—
Stayed 1 night in Jun 2025

6/10 Okay

Zachary

Stayed 1 night in Jun 2025

8/10 Good

Jamie

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was clean but under some remodeling so the kitchen/bar was closed. They had a continental breakfast that was a joke with mini muffins and hot yogurt. They had a parking garage next to the property but no access from the garage to the hotel so it was kind of inconvenient. It was within walking distance of Beale street. The bed was a little hard but the room was clean and nice.
Stayed 2 nights in Jun 2025

6/10 Okay

Wendy, Fontana

Travelled with family
Liked: Amenities, property conditions & facilities
Difficulty checking in. Left with bug bites not sure if it was bed bugs.
Stayed 2 nights in Jun 2025

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Jan

Stayed 4 nights in Jun 2025

8/10 Good

Jamie

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The staff was very friendly and accommodating. The hotel itself is obviously older but well maintained. The beds were comfortable and the rooms were clean. We did not like that our a/c had a cap on it and couldn’t be set below 68 degrees. We like it cooler to sleep and it felt a little stuffy at times. We were in town for a concert at Autozone park which was right next door—super convenient!! We felt safe in the hotel and even as a family felt safe enough to walk to the Peabody to watch the ducks, Huey’s, and Rendezvous for dinner. We didn’t love the parking. There is a parking deck next door but the entrance/exit and lugging your belongings at check-in/out was a bit inconvenient. The hotel offered complimentary coffee and croissants in the lobby which we appreciated as well as a free late checkout if desired. Overall I’d stay here again.
Stayed 2 nights in May 2025

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, handy parking next door, Friendly staff, very comfortable bed
Stayed 3 nights in Apr 2025

10/10 Excellent

Bronson

Stayed 1 night in May 2025

10/10 Excellent

Sandra

Business traveller
Liked: Cleanliness, property conditions & facilities
The front desk staff was very professional and treated my concerns with urgency. Very nice and clean environment.
Stayed 2 nights in May 2025

8/10 Good

Ebonie

Liked: Cleanliness, property conditions & facilities
Hotel was very nice, clean, and quiet. I loved the artwork, decor Would definitely stay again.
Stayed 3 nights in May 2025

8/10 Good

Jan, Pawtucket

Travelled with family
Liked: Cleanliness, property conditions & facilities
I was ready to give the hotel 5 stars but unfortunately I had to take a pint off because the restaurant and bar were not open at all during our stay (Friday-Sunday). It was one of the features that attracted me to this location. Otherwise everything else was great! I’d stay here again.
Stayed 2 nights in May 2025

8/10 Good

Lee

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Pleasant hotel. Affordable but not cheap
Stayed 4 nights in May 2025